The close proximity of our room to the pool. We loved the pool. Very warm and restful environment. The wood paneling helps absorb the noise and is pleasing to look out at. Also the flowered court rooms and patio and gardens were just lovely.

The pillows were terribly lumpy. Room 110. They were all the same. Maby time for some new ones??

The room was large enough for a motorized wheelchair. We had to move things around, but that's a norm for us. The bed was comfortable and spacious. Smitty's was conveniently located within the building. I appreciate the automatic doors at the front entrance plus the exterior door to our room. It made loading up our gear easier. The shower chair is a must, which addressed safety in the washroom.

Many times able-bodied fail to realize that a slight ledge can be a safety hazard for people on wheelchairs. I actually fell afew times due to this oversight. Plus, heavy doors are hard to open without a companion, which I would like to open myself. The handicap room had a wedge in the doorway that I couldn't drive over, and the ramp from the parking lot was on a slight incline, which made me drive up leaning over to my right side. I had to rev up my small wheelchair to get up onto the sidewalk. This can be dangerous, especially if you can't stop on time before hitting a wall. I am speaking from experience, and hopefully, these oversights can be addressed.

When l had a nice option to leave a tip for housekeeping online, l did. But I was very upset that after l did this, it cost me an extra 5% charged by the hotel, and that fact was not disclosed in advance. I asked staff, and they had no idea what was going on at the time. They said they would call or email me back, but 5 days later, nothing. The financial cost is minor, but the way in which l found out and there complete lack of concern, knowledge about or follow through is disappointing.

Good clean room. Good staff. Comfortable beds. Even good pillows, ( I like a variety, sometimes hotels only have huge thick pillows., which are terrible for people who sleep on their stomachs. ) bit of a disappointment in the coffee machine in the room. It worked for two cups and then refused to make a third cup. Good thing there was coffee in the lobby! No breakfast, not even a bowl of fruit, or a muffin....that was sad.

See above. No breakfast.

The room is not massive, however, sufficient for two adults. Support staff was nice and proactive on keeping the property clean. The front desk took longer than usual for check-in. We had to wait for 15-20 minutes before we got the room keys. There is no charge for Parking and it is huge so one can always find parking space at any time of the day. Best part of the hotel is it's location. Near to highway & close for various eateries. Thanks for the service.

Size of the room. Paint for bathroom ceiling was falling. Rest is fine.

The bed was comfortable, the room was clean, and the staff was friendly. The location is great as it is across from the mall and convenient for grocery and restaurants, too.

The hot tub was not super hot and the pool was a bit too cold. There is no breakfast, but for the price I paid, it was a very good deal. I know the cost is much higher in the summer season, but this is excellent value in the winter/off season months.

The location was perfect for us. We were close to all the fun entertainment and family restaurants.

It can be a little loud at night being on the main road. The swimming pool was a bit warm and one of our family members got a rash on their arm after being in the pool and hot tub. We ended up going to H2O water park instead of returning to the pool at our hotel.

conveniently located at HWY but not loud, ground floor rooms with direct access to parking lot, convenient pool and fitness facilities, right across shopping mall, access to Kelowna town by car or bus but takes at LEAST 30 min., great food at the pub

noise of late incoming or early leaving passengers make in parking lot, or noise that animals of other people may make in the rooms, good for travel through, maybe less suited for a holiday in Kelowna

The room was comfortable, relatively quiet, and spacious. While I didn't use the "I forgot" service, I like the idea that I could easily get toiletries I needed from the front desk if I forgot anything. The ones already provided in the bathroom were all I actually needed. I also found the two restaurants on site to be excellent and very convenient.

I like a firmer pillow, but that's just my preference. The bed was very comfortable.

When I booked this hotel, I didn't realize it had a swimming pool, which my daughter absolutely loves. Personally, I really appreciate the hotel's location – it's basically at the center of the places I need to visit, making transportation extremely convenient. Moreover, there are several major supermarkets nearby, including Superstore, Walmart, and Save-on-Foods, so there's more than enough shopping options.

To be honest, at this price point, it's hard for me to dislike anything about this hotel. But if I had to nitpick, it would be that the hotel seems to have been around for a while, so the items in the room appear a bit dated. Of course, they are all sufficiently clean, just showing a bit signs of wear and tear.