Location Room Pool Reception staff Somelier Wine Masseur

Waiters Food in La Chapelle Everything was smothered in Truffles to disguise the fact that there was no taste in the original dish Set menu at hugely inflated price - so you were paying for food you didn't like - if you are going to charge this much for food there has to be a choice for the guests and the food has to be amazing. Repeatedly told waiter I didn't like truffles and still they arrived in quantum course after course

If you can - and want to - afford it, this is simply an amazing, lovely place. A beautiful chateau in a well-maintained park. Absolutely friendly and helpful staff throughout. Just that great feeling of sheer luxury. Further amplified by our excellent dinner at their Michelin star restaurant La Chapelle - again a super friendly and impeccable staff and a creative cuisine.

For its hefty price, frankly, the breakfast really should be better. We got remarkably weak coffee (did the coffee grinder not work, maybe?), a fluffy, very soft-boiled egg, and some standard croissants and Danish rolls. Oh well, you can't have it all - we throughly enjoyed our luxury stay here anyway!

Small luxury hotel, very quite and comfortable, rooms are big enough and the staff was very attencious The pool inside is good, the massage was great and the gymnasium, is small but extremmely well equiped with most important equipements of high quality (technogym)

the city of Montluçon don´t offer to much to doo the pool temperature could be more "attractive"

We arrived 6 hrs after our designated time of arrival because of flooding, storms and detours amidst traffic chaos to a relaxed, happy and accommodating staff that made us feel at home. Nothing was too much trouble. The service, amenities and attention to detail is without a doubt unsurpassable. Breakfast was delicious.

Nothing

Lovely property lacking in a bit of something in the room design which felt a bit corporate. It would have been nice to have a balcony in hindsight, not sure how I missed that on the booking. The restaurant is wonderful, it’s worth a stay to eat at La Chapelle especially if you enjoy the most wonderful breads.

The spa massage room needs some ambience.

Newly refurbished, exceptional quality of fittings, fabulous bed. Friendly staff Good pool Good value bistro

Rather anonymous surroundings Grounds are small, park opposite is public Expensive breakfast extra

The staff were fantastic from arriving on site right through to leaving! especially the barman and the manager. The staff catered for us superbly well when we we’re unable to dine at La Chapelle.

The fake grass. whilst the practicalities of a fake grass are great, the positive environmental impacts are lost and the natural surroundings/aesthetics feel a little forced. The rest of the garden was beautiful.

The staff were very friendly and helpful and the food was excellent. We hope to visit again

Montlucon wasn’t our favourite city but the hotel more than made up for that

Pleasant location adjacent to an established park with gardens, trees and ponds. Easy carparking and easy access to room. Fun but professional staff in bistro restaurant.

Very little remains of the original chateau, so property felt somewhat Disney Castle-like. However, rooms were modern and very comfortable.

Exceptional hotel with extraordinary customer service. The facilities, garden, restaurants, location and staff were beyond our expectations.

nothing.