We've stayed before, and really like this hotel. It's really quite sad, though, that the desk doesn't have a staff at reception most of the time - it's so random. We loved the layout of our room - felt so very spacious.

Housekeeping must have been in a hurry, because the kitchen floor wasn't cleaned (not even swept) and the carpets never got vacuumed. Wasn't pleasant finding a handful of half eaten carrots under the dining room table. Gross. The codes for access are great, until you try to use the ski locker, which is a pure hassle with so many back to back doors requiring them when you are carrying all your gear.

Lovely quiet building and grounds - pool and BBQ area were great and being enjoyed by lots of guests, which was nice to see. Location was excellent.

Check out at 10am is just annoying. When we can't check in until 4pm and have to be packed up and out by 10am its very disappointing and frustrating. I did call the front desk the day of checkout and was granted 11am which was a bit better. That said, I think if check in is firm at 4pm then at least 11am checkout should be standard. Especially considering the guest is expected to empty garbage, recycle, clean kitchen etc. That should make turning the rooms over much quicker. Probably not as big of a deal when staying a week or so but when only there for two nights that cuts the stay short. On a positive, we were permitted to leave our car in the parkade until 2pm which was greatly appreciated. :)

Clean unit with nice furnishings and made for a great holiday week in Whistler, the bed in the unit was softer than my desired, but I like a firm bed so I'm sure it would be great for some people.

Elevator in the building is currently non-functional, apparently it has been out of service for at least 5 weeks due to the lack of some parts for repair, there was no estimated time for it to be repaired. Moving around in the building without the elevator is possible but awkward especially with ski/snowboard gear.

the check in instructions were sent on time and were clear, but please check your spam folder! We ended up going to the front desk at Chamois up the street to check in unnecessarily as Horstman House front desk hours are very limited and it wasn't manned when we arrived . The location is excellent - a short walk to Lost Lake beach, and we ended up walking into the village center for dinners. The bed was very comfortable with good quality linens

it was very hot (>30 degrees) when we were there and lack of AC was pretty unfortunate. I understand this might not be the usual weather for the area though.

Beautiful location with trails and forest surrounds. Good access to the free public transit shuttle right in front of the building, great hot tub, room was fully equipped for a family stay and quite spacious for a condo. Having the key code for room vs key cards was very convenient for our big group.

I interpreted ‘double bunks’ to mean two sets of bunk beds; have never seen two double beds stacked atop one another as this unit has. So that was a bit less comfortable for the kids sharing beds. Additional standard consumables for a 3-bedroom unit would have been appreciated (coffee, salt & pepper). The carpeted entry was hard to keep dry with so many sets of wet boots.

Lovely room, spacious and comfortable. The kitchen was well-equipped with everything you would need. Large balcony with newer patio furniture was a true bonus, especially overlooking the forest. There was also a peekaboo view of the pool and hot tub. The bed was very comfortable. Location was about a 10 minute walk or 3 minute drive to Blackcomb Village, so the proximity was good without the noise of the restaurants and bars of Whistler Village. I would definitely stay again.

Nothing.

lovely property, we had a 3 bed unit over 2 floors. fully equipped, 3 bathrooms, washer dryer. Lovely pool area , games rooms. Very comfy sofas. No keys, only codes to access everything. We were able to access facilities 2 hours before room was ready which was great.

A little far from town. We chose to walk (15 or so minutes) as we were never able to synchronize with the shuttle but there is a very convenient shuttle service outside the property. One bed was broken but was dealt with promptly. The sofa bed mattress wasn't comfortable but the rest of the unit was really comfy.

We were so pleased with our accomodation. So much space for a family of 4. Our apartment was on the front and had upstairs downstairs so we could put the kids to bed and still watch a movie downstairs. The kitchen had everything we needed to make a nice meal and the bus service was great with a stop right out front. Hot tub and pool was a big bonus as well.

Distance to the ski hill but the buses are very convenient and easy to figure out. Also the hot tub was quite Cold one night and no staff to contact after hours. We later found out that they empty the hot tub once a week and refill so that was why.. think that was a Tuesday.

The room was spaciaous and well equipped. The accomodation was well situated and the Whistler shuttle bus was useful (but it didn't start until late in the morning). The walk to town and Lost Lake was pleasant if the bus times didn't suit. The pool was nice (but often full of kids - no adult sessions). We had a bear wander past the balcony!

It was a little gloomy in the suite as the lighting wasn't good. One of the bed covers was dirty and despite us asking three times it wasn't changed for our whole stay (one week). On the third attempt the receptionist tried to help by offering a blanket instead.

It's in a very walkable area. We didn't need to drive anywhere. Very quiet place yet within walking or bus distance from the Village. The hot tub and pool are a welcome luxury!

A bit of the molding was coming away at a couple of spots. Dust on the bottom shelf of the coffee table. Minor stuff, but noted.