Location of the property is excellent. Room was clean and tidy. Mattress was comfortable, not too much of plush. View from room was awesome.

The check-in experience was a bit disappointing. We had mentioned the time of check-in prior to our visit, but the front office guy had no idea about the room availability. We had to wait for about 25 minutes to get the keys. Such silly things are not expected from a 5 star hotel. Bathrobe was not provided in the room. (It's ok if the policy doesn't permits so.)

Good spread with live counters. The food was not too spicy and oily. Table service was also prompt. Room water bottles were adequate. Walkable distance to the Biswa Bangla Convention Centre

Water bottles provided could have been glass bottles instead of single-use plastic to reduce the environmental effects. I was unable to control the AC temperature. The room often felt quite cold.

PROS : 1.Reception staff (Rashmi & Priyanka )very pleasant and cordial ; helped us to navigate economically through Kolkata 2.Check-in process: fast; no hassles 3.Location-Convenience and ease of staying near the conference venue- “Biswa Bangla Convention Centre”;mainly to visit sites such as Ecco park , Misti Hub ,Nicco Park,Wax museum 4.Shopper Stop and Starbucks located right outside the hotel premises 5. Breakfast spread was quite apt for Marriott standards ; special mention to the trainees in the dining hall, Sourav Nanda & Bipra , who were very attentive and looked after my mother when I was not around 6. View from the room on higher floors 7.Dining /breakfast area staff (Israfil Biswas , Sourav Nanda & Bipra ) -helped to mobilize my breakfast on the go , as everyday the conference I was attending started at 8:00 a.m 8.Room service-prompt delivery of hot and tasty food 9. Rooms were pretty spacious for two occupants ; comfortable beds 10.House keeping staff : Raju and Utpalendu- pleasantly surprised by their kind gesture in getting us an extra stand , without requesting for one , to place our suitcases 11. 24x7 hot water

CONS: 1.Location-far off from city centre and other tourist attractions 2.Dining etiquette at breakfast time- If there is a large group like a company booking , the staff tend to be quite curt and not welcoming to other guests staying at the hotel 3.No rush hour timings for breakfast put on display for the guests like in other hotels Breakfast timings not adhered to on some days

The stay was excellent except for check out. The Hotel agreed to bring the luggage down from 2nd floor to car. Even after dialing 0 for multiple tines from Room No 201, no one reported. Finally me and my family and I arranged shifting the bags to the reception lobby My point is that the hotel should have clarified at the beginning that the same is not in their scope. My departure was delayed by 30 minutes and was lucky enough to get the train as. it was late. Request to improve the services. Otherwise, excellent stay .

Departure process as explained above.

We had a very comfortable stay...as durga puja was in the hotel itself we could give our pushpanjali and could see the puja completely from saptami to dashmi, the dhakis , the baul songs, the sindoor khela everything was awesome... The best part was the service and the behavior of the hotel staff.. Everything was attended immediately.. Room service was lightening fast.. Food was delicious n very fresh too... And at the last but not least our attending manager Mr. Ishrafil Biswas was very courteous and helpful..he attended us daily and took care of our every small need... Overall it was a great stay and would like to come soon again.. Thanks to the full team for making our puja stay and vacation a grand one..

Comfortable room and bed. Excellent service in the restaurant. Enjoyed the very extensive buffet dinner option. The staff in the restaurant were hard working and very polite. Prices were reasonable too. Helpful door security staff.

On arrival, the receptionist ticked the payment for GB pounds.even though I asked for it to be billed in INR. A small difference, but one that does happen from time to time. The small pool area was effectively unusable due to a wedding party.

I recently stayed at this hotel, and I couldn't be more impressed. The food was absolutely fantastic — from breakfast to dinner, every meal was fresh, flavorful, and offered a variety of options that catered to all tastes. The room was spotless, comfortable, and had all the amenities I needed for a relaxing stay. The services were exceptional as well. The staff was friendly, attentive. As for the location, it was perfect! Centrally located. All in all, I highly recommend this hotel — the food, room, services, and location are best!

Room size might be bigger.

Lovely stay - great location for the event I was attending. I enjoyed the facilities (small gym and pool) and the room was very comfortable. Thank you!

The check-out process was quite slow. At breakfast, I was first told I could not have soy milk (I have a dairy allergy), though I had some from room service the day before. It was sorted by the manager thankfully.

everything was excellent. Mr Rajdeep is so cooperative . He rang up me for feedback. I complain about packed Breakfast which was not upto standard in quantity & not enough. He apologise and compensate by giving something.Chef was very nice person for me because he asking about the recipies. Discussed a lot.

As written above, eventhogh he committed me to provide good hot food in Packed BF on the last day early in the morning because I had depart at 0430 but not given. I have written because we have booked hotel room with BF by paying extra money .

I spent two nights at this property with my spouse. The staffs were outstanding. Meghna or Megha was the name of the receptionist, (can't remember exactly) gave us a room with an amazing view of the city. We received excellent service from Mr. Suraj at the restaurant (KAVA). The meals were delicious. The rooms were kept up correctly and were tidy. They have a pool and a gym with ample amount of equipment. All in all, we had a great time staying there.

During our stay, the ICC T20 world cup was going on. So we tended to watch the matches. But there was problem with the satellite tv. However, we called on the service team and they solved with within 15 minutes.