Spacious garden

Cost was not as mentioned in the booking.com, they have added more extra charges. Booking.com said the amount was 275 and hotel charges us 314.

Beautiful, large pool area to lounge while you wait for your flight.

Staff was not helpful with the airport shuttle. Receptionist told me the shuttle bus would be at level 1. After repeated questions looking for *any* more details she would only say level 1. As you can imagine, level 1 at the airport is quite large and busy. For those who are waiting at KLIA terminal 2, it's level 1 at door 3, big white coach bus.

The pool was amazing, it was clean and was very close to the airport.

We were a little bit disappointed that we didn’t have a window that opened up to the outside, rather into a garage area that light came through the mostly transparent door and did not open. We did not have garden views that was stated on the room details but was kinda ok because we only stayed there 2 days while in transit to the airport.

Staff all very happy to help! Enjoy the size of the rooms, proximity to the airport, and buffet breakfast. The swimming pool is spectacular! The addition of clean hot/cold water dispensers in room block area was nice.

Location enables property to have high prices for meals and cocktails. Not much to get within walking distance. No atm machine. Closest is at airport. Definitely ensure you have the Grab installed on your phone.

The receptionist and Bar staff were friendly and helpful. Nasigoreng dinner helping was huge and very tasty. We had a 7:25am international flight the next morning and were glad to receive the breakfast (that was included in the price of the room) in a take away pack which was ready for us when we caught the 5am shuttle bus to the airport. It was a complimentary shuttle bus, punctual and convenient. Well done Ibis Styles :-)

The shower head kept bowing down, perhaps it's not supposed to be used as a fixed shower? The deliberate fall of the bathroom floor was designed to have shower water flow away through a drain the other side of the toilet. The bathroom was spacious and spotlessly clean but we felt like installing stepping stones to get to the loo!

Very clean and modern but has limited facilities.

While they didn't provide bottled water like other hotels, they didn't have a service for you to purchase them from. Their systems can be unreliable in the restaurant but work fine at the reception. This forces you to pay with cash that you may not carry around on short trips.

The Hotel was in great shape, a lot of Asian hotels seem to show some ageing, not this one. Facilities around the hotel was nice, clean and updated. Very clean in the room, didn't find any lingering hair. The location was great.

I wished there was a free shuttle that you can request to pick you up from the airport, instead of timed shuttles. They dont operate after certain hours. I had to grab a Grab to get there. The staff could be more friendlier, but after traveling Malaysia for a few weeks, seemed like all hotel staff is the same, bland, emotionless.

The general feel, and openess, the way the rooms are all laid out around the pool opposed to be stacked up in a tower block. The pool itself was lovely. Location to airport was very convenient for transiting. The people were all very nice

The food (buffet) was a bit bland - and it being the ONLY option, there was no other choice to pay for the full buffet even if you only wanted a small bite to eat. The room we had, stated that it was able to accommodate 4 people (2x adults, an 8 Yr old, and a 4yr old) - when we got there, it had a double bed, and a single bed only... where was the 4th person intended to stay? I went to reception, who kindly provided a couple of duvets and a pillow and I ended up constructing a makeshift bed out of sofa cushions - not ideal, but they dealt with it in the only way they best could.

The convenience for the KLIA airport was a priority as we stayed overnight on arrival & also the night before our return flight. For information, we were charged RM80 at the airport taxi stand on our outbound visit, then discovered Grab App. As a result it was RM29 for our return visit to the Ibis Styles the night before we flew home. Rooms were comfortable & cool. Both mornings we used the free airport shuttles which may have been the most comfortable transport I've had from many hotels I've stayed. The staff were really friendly & helpful & we enjoyed simple but nice meals in the restaurant, sat alongside the impressive pools. Wish we'd had the chance to use them. There was also an impressive looking Malaysian buffet on offer. This is more than an airport stopover hotel & would recommend. It's convenient, comfortable & great value!

N/A

Location is excellent, 5 mins from KLIA ,we stayed here at the start of our trip and the end , unfortunately , on both arrivals , our timings didn’t coincide with the shuttle provided by the hotel , so , we used a GRAB , 30MYR . Rooms are clean , great showers , comfy bed and good air con. We ate at the hotel both evenings we were there , excellent food , expensive by Asian standards , but still reasonable , and great quality ! Included breakfast was excellent! Massive choice .

Only thing I would say would be , to have a more regular airport shuttle . Given it’s so closeby, an hourly shuttle would be useful.