Clean, well-appointed two-bedroom timeshare condo with beautiful balcony view of Lake Tahoe. Just downhill from a ski lodge, and an easy drive to Raley's supermarket and good restaurants.

Lots of stairs! Wi-fi frequently dropped for a few seconds up to a few minutes. Check-in is entirely hands-off, with the clerk talking to you through a TV screen and printing your keys and parking permit remotely.

Great view, convenient parking, nice neighborhood and location

Too early check out time at 10 AM and late checkin at 4 pm. 6 hours to turn over a condo is too long of a window. Hotels are 11 AM check out, 3 pm checkin.

Felt like we were at home

Mattress on couch should be replaced, we just got extra blankets to help with springs.

Quiet, parking right outside apartment, very clean and comfortable apartment

Great place with a nice view of the lake!

The view

We didn’t know it was 4 flights of stairs.. challenging for person with health issues….

Clean, very tahoe appropriate.

The water never reached a comfortable temperature in the showers.

definitely will go there next time!!!!

less people, full kitchen, cozy all of rooms!

This was by far the worst hotel stay I've ever had. First of all, there is no real receptionist—everything is done virtually through a screen, which felt incredibly impersonal and unhelpful, especially when things went wrong (and everything went wrong). Parking was a nightmare. Our unit was supposed to have an assigned parking spot, but someone else took it. We reported it to management, and they did absolutely nothing. They just told us to park somewhere else. No help, no resolution, despite the fact that parking was supposedly guaranteed. To make things worse, our toilet was clogged from the start. We told management immediately, and instead of sending someone to fix it, they said they'd “put in a work request.” There was no staff on-site to handle urgent maintenance issues. We were left with a non-working toilet for the entire stay. Between the lack of basic amenities, nonexistent customer service, and total disregard for guest needs, this was an unacceptable experience from start to finish.

We canceled our reservation and did not stay one night let alone two. You are not even aware that we didn't stay there. We stayed at a hotel in Tahoe instead. We canceled because we mistakenly make 2 reservations - with you and the hotel. We contacted booking.com and they said to contact the owner directly which we did. We were charged for 2 nights even though we canceled an hour after making the reservation and never showed up. We never got the keys and yet no one seems to know that we did not stay there!

See above. You should not book clients into properties where no one seems to be available and doesn't even know that you didn't show up to use the property and they still charge you. Something is very wrong here.