A beautiful 5* hotel and service Great room with a confortable large bed Nice spa facilities (clean, spacious, not crowded) Delicious high quality breakfast Convenient parking (although costs 35€ per day) The hotel is not in the city centre but still in a good neighbourhood easily accessible

I removed one point because there was no bottle of water in the room the first day and they didn’t bring any even though we asked the reception for it…

Nice friendly staff Pool & rooftop terrace Cosy room with nice bathroom

Cleaning can be better : windows in room & rooftop terrace are not well cleaned. In the bedroom the wooden wall is full of dust. (-1,5 point) Rainshower is on saving water modus (-0,5 point)

this was my 2nd trip to this hotel Last one was Sep 2018. I sought this hotel out even though it is not the most centrally located- basis my previous experience. It is not too much out of the center of the city- a cab ride gets you there in 10 minutes. We walked it most of the time- and with the nice weather it was lovely. In terms of the hotel- it is near perfect. The rooms are big, the washroom also large (open style fyi). The shower is great. 2 washbasins, a large cupboard and most importantly space to open up 2 large suitcases. Room was clean, the housekeeping was accommodating and overall hotel was good. The only one gripe I have is the lack of enough plug points in the room or in the hotel in general. I traveled with my daughter- she from London and I from Dubai. I was working remotely from the hotel for 3 days. And I worked off the large table on the ground floor behind the reception- though the area was quiet there were no plug points which could be used- so I had to keep on going back to the room or to near by restaurants (outside the hotel). There were no plug points in the restaurants also-1MPAR for example. Visited 1MPAR the restaurant in the hotel- but only for drinks. The wine was great. Also visited the coffee shop Philosofia- decent coffee. Surprisingly if you sit outside- you don't get wi-fi (or a plug point). Location Next to University of Barcelona & FC Barcelona stadium. Great place for a run which I did. Also next to one of the larger Cortes Ingles - 5 min walk. Because it is in the UB area - lots of coffee shops. I recommend Cups & Coffee and Santagloria. We walked from the hotel most days - to Sagrada Familia, to Las Ramblas- basically everywhere. Long walks- but then it was good fun- saw a lot of the city. Also next to a great mall L'illa. Also recommend Aspic restaurant. Service Outstanding. Reuben and Issac were exceptional. So was the person at the door on the last day who helped find my charging cable- forget his name

nothing much

We loved everything about this hotel, our room, the location and the amenities! I highly recommend this hotel! The rooftop restaurant, Maymanta is one of the best restaurants we’ve been to.

Nothing

The Rooftop bar and Peruvian restaurant is special. We ate there repeatedly for the amazing views and marvelous cuisine. The breakfasts were fantastic; plenty of options and delicious. The Hyatt has several different outside and inside eating areas; all pleasant with different menus and wonderful wait staff. The staff overall was AMAZING, Top notch. Curious about our needs. Accommodating, kind, helpful and extremely professional. The staff made us feel like royalty! Special accolades to our concierge Luis Pena and his colleagues. Michael is the smoothest, most delightful Reception manager We have ever met in all our travels. The staff across the Hotel Is Five stars plus absolutely!

The TV reception and menu is the worst we have dealt with in all our 25 years of travel as a professional couple. Other conference colleagues at less expensive hotels in the area were enjoying the Olympics and we were not able to enjoy any US channels for the first 10 days of a two week stay, even after repeated complaints to management. Finally a supervisor was able to get us one US channel even though several US stations were indicated as possible on the menu. Also the bed mattress was surprisingly uncomfortable; too stiff. These two issues should be easily remediable so we could give the Sophia Hyatt the 5 star review we would love to give it.

I had requested for an early check in due to an early flight in from Asia, thankfully that request was met. Daily breakfast from 7AM-10AM was hearty, buffet style with quality ingredients. The rooms were very clean and the bed was luxurious for a good night's sleep. The hotel was within walking distance to the congress venue at Palau de Congressos de Catalunya and the Green L3 line which was convenient for us to travel into the shopping district/tourist attractions and down to the beach. Lovely stay

The queue into the breakfast cafe had a long waiting time during peak hours including at 7AM which was a bit inconvenient especially if the meetings start at 8AM.

Seriousely everything amazing about Sofia .. Starting from the smile of that staff when you just enter the hotel and quick check in. Location just 5 mins walk to the Metro station and the area surrounded by cafes, resturants, mall and Elcorto Ingles. Rooms are spacious and so clean. A varity range of breakfast with great service makes you feels so welcome.

The hotel was very lovely, I have stayed in a lot of high end hotels before but this was honestly one of my top experiences. The room was very unique and spacious and the staff could not do enough to make our stay special. This was for my partners birthday and they brought up a lovely cake to the room on his birthday which was so lovely. As you arrive you will be greeted at the cab by a friendly staff member. They are so helpful if you need cabs, things to do, money changes anything they will assist. The overall vibe was so friendly and welcoming . As I didn’t speak Spanish they would kindly tell the driver where we are going to avoid any confusing. All the staff are very intelligent and speak many languages so it is super helpful if you don’t speak the native language. I will definitely be coming back.

I love everything only thing I thought could be improved is the transfer rate at the property. It’s not a very good rate as I receive only 10.60€ for every £10 I changed which is a very bad rate as on my card i get a much better rate. This is such a small thing and did not take away from the experience I would just advise anyone coming here to change money before hand for things like tips etc and use a travel friendly card for all other transactions

The hotel is at a very good location, just 20 mins walk to Rambla, The Staff were amazing and even they offered a 3 hour prior check-in, it was a blessing after a long 7 hour flight. The reception staff was so helpful in giving the detail of the city.

Everything was so perfect

The hotel have a great staff, very confortable bedroons and service room. The breakfast is very good. Also, it was a great differential the structure of the GYM. The location is very near from the subway, but not so much near from the center.

I didnt like service room charges (5 euros for each thing you order from your bedroon), considering the price of things to order is already high. Also, location it takes about 20-30 mins of subway to get into general main attractions.