So many things to list here! Number one is how friendly and helpful absolutely everyone working at Lago Garden is. All were very professional. We decided for half board and the waitresses were amazing at their job. The food served both for breakfast and dinner was delicious, abundant, and fresh. Also several nice beverage options. All common areas, spa, swimming pools, gym were very neat, clean, and nicely decorated. One special thing is that it really feels as if you're in an oasis, far away from civilization, but you're right there in the middle of a nice little town. Nicely located to access many pretty beaches, a shopping area, supermarkets, restaurants.

We don't see the purpose for keeping 2 cages with several birds trapped in them. Lago Garden in general makes you feel free, relaxed, and it's somewhat causing the opposite feeling to see those animals trapped in a corner. During the days we were there no one enjoyed admiring the birds. There's so much beauty in Lago Garden already, please, there's no need for caged birds ;-)

Lovely location - great staff

The room pictures on booking.com didn’t represent the actual rooms. I requested a family room with four beds but instead it was two beds and two sofa beds. This was not made clear and no pictures of the family room bedrooms was miss leading. I only went through with the booking trusting booking.com. The staff were great and found us an alternative quickly with no added fee. However two days into our stay and the bathroom began to stink. We were moved again after I complained. The AC did not work in one room and was barely noticeable in the other.

Breakfast was amazing, staff was very friendly and helpful in guiding us around in the area. You could just tell about your plan for the day and the hotel staff would augment the plan with suggestions. They also was very helpful in planning checkout and return to airport in Palma.

My only complaint is actually the high amount of mosquitos in the area around the hotel. I got between 30 and 45 bites during my stay just by walking around the hotel in evening and sitting at balcony. Maybe advice guests to bring a mosquito spray. Otherwise amazing experience and the bugs are not really the hotel's fault.

I had to fly out to help my daughter who had broken her ankle. We stayed in a suite and everything was exceptional, from the food to the very helpful staff, who couldn't do enough for us. My daughter was in a wheelchair, and both the staff and even some of the guests did all they could to help us.

Nothing really. If anything, some of the wheelchair access was a bit tricky, but nothing we couldn't manage, so all was good. But that's not to say we didn't like it, it was sometimes a bit of a challenge, but as I said everyone was so helpful, it wasn't really an issue.

Good location, big hotel but they have managed to make it seem quite private and secluded because of the spacing and pools available. Stayed in the family suite and it was a really good size. The staff are all very approachable and friendly, I especially liked the breakfast staff (only booked breakfast).

The beds could have been comfier for a 5star hotel. Also, the room did not provide free water on arrival, this is unusual compared to other places I have stayed including those that are not 5 star. Another thing is that I called room service to ask for ice, they said they could not provide this as room service, I would have to go down to collect it. I suspect this was because it was free...regardless, for a 5 start I would have expected better customer service.

Great location in a quiet corner of the town but really close to both the centre and beach. Green premises, lots of interesting knick-knacks spread across the hallways. We got a free suite upgrade which was a great bonus.

The bathroom in our suite was "integrated" into the bedroom - meaning it was separated by a glass wall and no door. Additionally, there was no separate light switch for the toilet (that had a door, luckily) so you had to illuminate the whole bedroom to go to the toilet at night.

Location very good, ambiance really nice, appreciated the spa and outdoor heated pool .Staff very friendly and helpful. Hotel is cleanand well maintained. Spafacilities really nice.

Food was not at 5 *level, few choices, every day same breakfast, coffee was bad. Food must be improved, it was cheap breakfast charged at 5* level. Room was cold even if we put heating on. We had a large suite, in the shadow and most days was rainy. Inside the room was cold and heating did not work. Internet connection was weak.

The staff was exceptional friendly and helpful. The food was very delicious and varied and the room was clean and tidy. We got the same room as last year and enjoyed every minute of our stay again. The pools were amazing and there was always enough space around any of the pools to relax and sunbath. Amazing cocktails thanks to our wonderful barkeeper and the yoga and meditation time on the grass.

wonderful hotel with amazing greenery and pools. most of hotels in this area don’t have much of a territory, but this one has lots of old trees and other plants. very spacious rooms with balconies or terraces. one of the pools is silently for adults, very grateful for this. the others are more for kids. beach is 10 min walk, but was very full in august. really enjoyed the pool and the quiet time here.

Superb, landscaped gardens, multiple pools, indoor spa and decent fitness centre (weights and basic machines), excellent food, beautiful architecture and furnishing, decent room size with super-king beds, wonderful service throughout, great variety and quality of food (we chose half-board).

Half-board did not include local beer/wine; balconies are a little close.