I stayed at this hotel overnight during a connection, and everything was perfectly fine. The bed was comfortable, and the room had all the amenities I needed. Arriving late at night, I appreciated the 24-hour reception, which was incredibly helpful. When a friend forgot something in the taxi, the reception staff went above and beyond, speaking with the driver on our behalf since we didn’t speak Spanish. Their kindness and assistance made the stay very smooth. Overall, a great experience!

The only downside was the breakfast—it was okay but could have been a bit more varied and substantial. Overall, the stay was great, thanks to the excellent service and convenience.

Staff were lovely, both the receptionist and the catering staff for breakfast were really helpful. The room was clean and had a kettle plus some tea and coffees. Breakfast was as described. Would definitely recommend

It is in a very quiet area, and the bus connections are not great. The metro is also nearby but you need the metro north ticket to get through the turnstiles in the station.

Staff great, room lovely, the underground parking was very secure but incredibly difficult to manoeuvre in! I drove a ford mondeo standard 5 door and getting out was a struggle as the angles are tight, did not scrape my car but the walls were multi-coloured with unfortunate souls who couldn’t negotiate the turns! If you’re driving a large family car better park on the street…

Location and helpful staff. Early entry for room as morning arrival which was important for a short stay. Breakfast was fine but choice limited compared with other hotels but expected as Express genre

Was a little way from selection of cafes but convenient to access the metro

The room was spacious with a good sized bathroom. There was also a good supply of coat hangers and a chair and desk. We also appreciated the coffee and tea making facilities in the room. The inclusive breakfast was also very good with plenty of choice.

The walls were quite thin so we could hear the voices of the family and their young children in the room next door

Clean and comfortable. Friendly staff.

Confusion about which Holiday Inn Express we were booking (content on Booking .com was confusing). We thought there was an airport shuttle available. But the front desk person called us a cab and we got to the airport with time to spare.

Very pleasant experience from the check-in to the check-out. The hotel staff were very professional and polite. The hotel is very clean, the facilities are very comfortable, parking was not an issue. Breakfast! One of the best that we had! Thank you very much to everyone at this hotel for doing such a great job!

With Holiday Inn express you know what to expect- it’s clean, rooms have good noise insulation, breakfast is good. Location was good- down the road KFC so kids loved it, it was €20 Uber to get to the city centre and €20 to get to the airport. so it’s a good all rounder. Staff were very helpful and friendly.

I wish there were 2 double beds instead of a double bed and a fold out sofa (a bit tight for 2 children to sleep on that sofa).

The location San Sebastian with lots of green areas in front of the Hotel, in the morning is very nice to have a cup of coffee in the coffe area with so much natural light coming from outside

Everything was amazing. The staff was always available to help us all the time. David and Laura were very committed to us. Thank you very for all your help and cooperation.

To be honest, everything was amazing.