The property was unique and lovely. The staff members were super nice and accommodating. We had two huge suitcases, and staff members were more than willing to help us with them to the rooms and when we checked out. Having the pools and massage at the facility was incredible. Loved the location as well. Very affordable. The prices were incredible as well.

Our room had a barrier that blocked the views from the windows. If I stayed here again, I would spend more to get a room where we could see outside. I misunderstood and thought , as someone staying at the hotel, we would have a private visit to the pools. There were probably 10-14 others in the pools. The massage was great, but I didn’t realize we would be in a room with 5-6 others getting a massage. Not a huge deal.

"I recently stayed at this beautiful hotel and had a fantastic experience. The rooms were absolutely adorable, featuring a charming Mudejar style that gave the space an authentic and historic feel. The attention to detail in the décor really added to the ambiance, making it feel like I was stepping back in time while still enjoying modern comforts. One of the highlights was the salt baths – they were incredibly relaxing and provided the perfect way to unwind after a day of exploring. What truly made the stay exceptional was the fantastic staff. They were attentive, friendly, and always went above and beyond to ensure I had everything I needed. Their warmth and professionalism added an extra layer of comfort to the experience. Overall, the hotel's old-world charm, luxurious amenities, and outstanding service made for an unforgettable stay. I can't wait to return!"

Nothing

Good location, we had the suite so the room was massive. Loved the use of the spa for an hour and tea with biscuits. Really quick WhatsApp replies from the hotel.

Had a bath to warm up and the water was not that warm - small compliant to be fair though. Not a complaint but didn’t realise we needed to book breakfast 24 hours before, found out when in the room at 4pm and we only stayed one night so didn’t get a chance to see what the breakfast was like

Location is fabulous, central with walking distance to most historical destinations and restaurants. Free access to the baths is a real bonus : it was 38deg when we stayed in late June . Super clean, lovely staff.

The breakfast was ‘okay’ but had too many pastries , the fruit was fine , real orange juice though but didn’t have any coffee which was capsule machine in the room :(

The staff proactively reached out before arrival to offer practical suggestions regarding parking and access to the hotel, plus confirmation of checking times. On arrival, staff were extremely helpful, the room (a standard suite) was very clean, well decorated and welcoming, and entering the Arabic baths is like stepping back in time. Extraordinary!

We forgot to let staff know that we wanted breakfast 48hr before arrival (our fault) but the staff were very helpful, providing us with suggestions for local cafeterias.

The personnel is very nice, we got help taking the suitcases to the 1st floor. The hotel is located between 5 and 15 minutes on foot to most attractions. We ordered breakfast, the only downside is that we couldn’t choose the food. But they accommodated us with the timing. Overall great place and our room was beautiful with good A/C, so necessary when it’s 95 degrees outside.

Authentic- beautiful building & baths. Felt like you were staying in a historical place. Very friendly, welcoming and helpful staff. ‘Charley’ was super helpful and gave us great recommendations of where to eat, drink and take in the views. Massage was relaxing and breakfast delivered to your room was excellent value. Clean and well managed.

Bed was ok but not super comfortable- same with a/c. Room has no windows but we knew that and this was the character of the building. Simple but authentic.

One of the most fun and memorable hotels we’ve ever stayed! The staffs were super friendly and the Arab bath was really fun and relaxing. The restaurant near the hotel, which was recommended by the staff, was great too.

Nothing really. We needed to take taxi to the hotel from the train station. But that taxi trip itself is kind of fun because you can view Toledo from inside and outside. Also, we were impressed with the taxi drivers skill to drive in such narrow roads of Toledo!

A surprise to find our room rate included use of the Hamam Pools which was great after all those cobble stones in town . The front office staff where sensational especially Carlotta who was so great and spoke perfect English

The front doors ( two of them)where locked after hours so you had to unlock them with your keys to exit and enter . Can imagine in and emergency and in the dark that could potentially be a major issue. Pretty sure that wouldn’t be legal in Australia.

Me and my travel mates loved everything about this place! This place is a great respite spa! It’s quiet and relaxing. A true oasis in middle of old town. The pools are an amazing experience and not crowded at all. There is not a lot of fellow hotel guests booked at the same pool time as you. Yes bring a clean bathing suit. If you go to the beach before coming to Toledo, rinse out your suit throughly before going in the pools. In fact take a quick shower before hitting your 1 hour pool/sauna time. The massage is also awesome! Very professional, helpful and friendly staff. This is a spa with some hotel rooms available. Rooms are very clean and comfortable. It’s not a 24/7 huge commercial hotel chain. It’s a small boutique experience and keep that in mind when you book. There is a mini-fridge with drinks and a snack included with room. My husband was ecstatic the drinks included a beer in the fridge. Be open to the experience you won’t regret it. There’s an A/C and coffee machine in the room and another coffee machine in the hallway. This place is quiet! I loved it! We took a taxi from Train station, but make sure to do that by 10am. There is no staff at front desk 10p to 10am. BEWARE after 11am no cars/taxis in the city! The staff will be able to hold your luggage before check in time while you explore Toledo. Staff is excellent! This place a true gem! Get the massage, it’s worth it! I regret we left too early in the morning to try the breakfast. I think they said it was around 13 euros. I wished we could have stayed a couple of days in Toledo a day and overnight was not enough for big history buffs. Rest and take your time to explore this town. Don’t rush it.

My sister spranged her ankle before we got there and Toledo is an old city that doesn’t have many ramps or elevators. But that was just an unfortunate event. If you can’t climb hills or stairs Toledo is going to be really rough. However the baths at this spa really helped her injury and it felt much better that next day so there’s the great plus to choosing a spa to recover in.