All was great. Excelent vacation. Great entertaiments for kids, this is what we expecting for. Great restaurants and bars, cool kids room concept, friendly people.

The problem was at check-in, we were given a lot of incomprehensible papers that had to be filled out, in particular the date of the wedding and so on, a lot of confidential information that I would not want to fill. On what the manager, turk guy, started yelling at me and told his colleague that if I do not fill it out then kick him out of the hotel. This is despite the fact that I was with small children after 4 hours of travel. This is the most unpleasant impression I have left and I understand that this man was the boss of the lobby. Maybe he was tired, but he had no right to say that to me. I think such people should not work in the service industry.

Location and facilities were various

The checkin process take too long and with the presence of a special need guest they initially gave us a room in the 3rd floor for a guest on a wheelchair with no elevator after fearther waiting to give a room as been requested before arrival the deny the availability when talking to the Management not the receptionists immediately we were provided a room on the ground floor but at 1st night it was not clean

Where to begin…. It is an awesome place! Well deserved value for money. Great grounds. Ample enough, good amount of activities, good amount of bars. Great pools. Great rooms. Spacious. Good night entertainment. Awesome slides for both grown ups and kids. Very well kept beach. Lots of water bottles everywhere. From reception going in you can tell it is a 5 star hotel. Special mentions: A smile goes a long way in hospitality. So many people taking care of guests, doing the same job over and over. We did appreciate the good vibe and affability of Hatira at reception, awesome job. Ajit a waiter in the restaurant always with good attitude and getting to know the guests a bit, Ranzi and the guys doing day shifts at the Mare bar. Good service! Antivelina in reception bar makes great coffee! The 2 hostesses at the buffet restaurant: always greating with a smile. Don’t have any names, but people doing rooms, gardeners, cleaners… all doing a great job.

Not so much to say. Might be a cultural thing, but some personal (excluding the ones above) could be more affable. Wouldn’t hurt them to learn some English and be trained in hospitality.

The facility has a great location and established in a good place with lots of trees, pools, slides. The kids club is nice. Wifi is good. The buffet has mainly large selection . The stuff is generally nice and helpful. The hotel is peaceful. They also upgraded our room to family room which was very helpful with 3 yo.

Housekeeping is horrible. I vote ‘’ZERO ‘’ for them. They are super rude. They haven’t clean our room for 3 days even if i asked 5 times. The explanation was the room number was showing different in the system. Stuff has bad communication between them. So, I had to change our towels and bedsheets ourself and room was a mess. They could have sent a cake or bottle of wine for apology. Grill / BBQ should have more options. Kids club activities should be improved. They should put a coffee machine to the room. It was very nice stay and you can book the hotel without a doubt.

Surrounded by gorgeous nature, many swimming pools- some were sunny, some were located in shades of marvelous pines and palms. The food was outstanding and various. I definitely recommend ordering a few cocktails in Gilbert bar. They were made of quality imported alcohol, well mixed, and beautifully served. Ice-cream was served from noon till 9PM.

The beach is not very comfortable for not confident swimmers — huge stones on the bottom, some garbage. In the end of June the Internet was me (we visited this hotel a month ago, and the Internet connection was way better)

we spent a week here on family vacation with my husband and 2 kids, 8 years and 3 years. we all had a great time, we booked the family suite which consists of two rooms and two bathrooms and it was great and spacious, the kids had two large and comfortable sofa beds. the food was exceptional, all staff are so kind and friendly. we will definitely stay here again.

Beautiful green area. It was possible to drink coffee or tea with a wonderful view of the mountains. A huge plus of the hotel is that there was a clean and warm pool for small children 20 cm, where they could safely splash around with pleasure. Also in my opinion here the sea is cleaner and warmer than in other regions. The beach has sand and children can play in it, and pebbles at the entrance to the sea. The food is good, a plus is that there was baby fruit puree in toddler jars. In the Lagoon room, the plus is that you can quickly swim in the pool nearby at any time, but the minus is that there may be neighbors who will swim late at night and make noise. Overall the stay was comfortable.

Personal gave my child a bed without a wheel. We had to put a towel on so that the child could not roll to the side when sleeping. At the reception we asked to replace the bed with a serviceable one, but our request was ignored. The staff was intrusive. It was impossible to eat quietly without anyone distracting you.

I'm gonna be totally honest , we loved EVERYTHING !! Tha staff is so friendly and helpful ,the food is very good and there is so many options . The rooms are clean and tidy also big ( ours was deluxe ) , there is alot of fun activities for couples and for family and kids , we had such a great time here we will definitely come again .

Nothing :)))))

Check in was a nightmare!! Food quality was average Entertainment however was fab !

The property is beautifully maintained and spacious. Gardens are beautiful and well planned.

Usually I can find weaknesses but not here. I have stayed in more expensive hotels in this region that are nowhere near as good. The bottom line is that the staff from cleaners to waiters to management all look like they enjoy their work. They want you to enjoy your holiday and value your custom.