Very nice and welcome staff everywhere and in spa area the guys were very kind and taking care of guests.

Swimming pool area need renovation. Coffe machine in breakfast is not with coffe beans, is sort of nescafe machine and if you want real coffe, you had to pay extra which in 4 star hotel shouldn't be.

Location is excellent, not right in the middle of the old city but close enough. So it is a bit quieter. Rooms were clean, comfortable, and spacious. The front desk staff were wonderful, had all our keys ready on arrival, and offered any assistance we needed with a smile. Lovely people. The breakfast was good, not stunning but still offering a good choice. The restaurant staff were also very, very nice.

Waiting for an available lift at busy times was tedious. One of our group waited over 10 minutes to come down on the morning of departure. Minor issue, though. The shower door in our bsthroom has come off its runners and it was difficult to open and close. Needs attention.

I recently stayed at this hotel and while I should have given them a 5-star for their service, there are a few things I had a problem with. First, the bathroom. I stayed in the Deluxe single room, and bless the cleaning lady, she came every morning with a bright smile to do her thing. However, the bathroom in room 415 had an unpleasant smell that the daily cleaning couldn't get away. I read a similar review on bookings.com and thought this would have been sorted, but it hasn't unfortunately. The hammam which was advertised as free between some hours of the day isn't actually free, and I believe this should have been communicated clearly in the details. Unless you do it yourself, it is paid. For someone who hasn't done or seen a hammam done before, it's bonkers to walk into the room when you don't know what to do. Typical way of getting bucks off customers, but I only booked this hotel because of the facilities that came with it, but I was only able to use the sauna once. Also, because room 415 was close to the elevator, all sorts of noises were coming into the room. While I don't have so much problem with that, light sleepers would definitely do. The staff, however, were always full of smile and ready to help, hence the 4-stars. Breakfast was great from 7-10am and they switched some foods everyday. I recommend, but make sure to read the fine print – if at all it is written.

The hammam which was advertised as free between some hours of the day isn't actually free, and I believe this should have been communicated clearly in the details. Unless you do it yourself, it is paid. For someone who hasn't done or seen a hammam done before, it's bonkers to walk into the room when you don't know what to do. Typical way of getting bucks off customers, but I only booked this hotel because of the facilities that came with it, but I was only able to use the sauna once. Also, because room 415 was close to the elevator, all sorts of noises were coming into the room. While I don't have so much problem with that, light sleepers would definitely do.

The staff were really welcoming, the gentleman at the reception was especially nice giving us information about places to visit and more. The room was amazing, it was really big, clean and the bed very comfortable. The spa was great! We had breakfast included and the kitchen stuff has done everything to satisfy our taste and expectations, even more they made our experience at the Beethoven even more special by singing an happy birthday song to my partner and bringing us a fabulous dessert.

nothing I can think of

Absolutely brilllant hotel the staff are exceptional especially the breakfast staff they were the highlight of our morning they were brilliant with our daughter Aiyla and even took care of her while we ate sometimes, the man making the omelette always made it for us as soon we walked in as he knew what we ordered and would bring it to the table, the cleaning ladies who did the rooms did a exceptional job every morning and would leave extra water for our baby. I was hesitant in going away with our daughter for her first holiday but the staff and the hotel I can’t fault at all they made it brilliant and it’s really spotlessly clean.

On our floor to get to our room there were 5 to 6 stairs which made it difficult because we had a pram

The staff were all very helpful and professional. The pool, although small, was a great facility to have and we enjoyed using the sauna, with both facilities having long opening hours. There was a great choice of food at breakfast. The beds were really comfortable and we both had an excellent night's sleep every night.

The drinks from the bar in the lobby were very expensive.

Rooms are spatious and clean, we got fresh towels, bath robes, slippers and water daily. SPA area was clean and very nice. Luxurious interior. Very nice staff and perfect breakfast - freshly made eggs, selection of fresh bread and vegetables, tasty ham&cheese and they even make fresh pancakes and waffles.

Old amenities - for example really loud minifridge. We missed basic utensils like spoons in the room. We had broken shower door so water was everywhere after showering. Jacuzzi is very very cold. They don’t advertise pancakes and waffles durring breakfast so we noticed it last day only :(

We had three rooms which the hotel set up to suit each set of occupants. We all thought they had very comfortable beds and lovely showers. As a group of vegans we were pleased that the restaurant got in two types of plant milk for us for breakfast and staff were very helpful in making sure we were happy. We tried the Turkish coffee at breakfast which was incredibly strong but delicious. We enjoyed the pool and spa facilities and had a nice G&T in the bar a couple of times. One of the team of staff in reception was extremely kind and lent us his Istanbul card to help us get around which was really useful, and he and other members of the team were great at explaining how best to get around the city.

It’s a lovely hotel, we enjoyed the fact it wasn’t very touristy and the staff were great. The hotel is in a busy city so if you’re a light sleeper take ear plugs, I would recommend that wherever you stay in Istanbul though as drivers seem to enjoy using their car horns more than we’re used to in the Uk

Hotel exceeded all my expectation starting with reception to housekeeping staff I've never been treated so well like in Beethoven hotel. Definitely we are coming back to stay there every time when we come to fatih, with our families as well. location is perfect, close to all public transportation stops. Reception of the hotel is very helpful, friendly and very kind - all front office staff were excellent Breakfasts were awesome, our room was so big and beautiful, me and my friends so much enjoyed staying there. Thank you!!!!

Reception treatment in spa would've been better because me and my friend after booking massage package for both of us went down floor in the morning just to see around and we felt like thieves when we got blamed by reception staff that we visited spa not in allowed time and if they lose some item there then we would get blame on us that we can steal something and get problems. I don't think level of guests in such amazing hotel will allow themselves to steal anything like towel or anything else from spa territory.

Breakfast lovely. Staff friendly and attentive. Barber was great!

The hamam is overpriced for what it provided. Swimming pool only usable at a charge. Rooms look smaller than in pictures. There were spiders in the dressing gown provided. However otherwise all clean.