I'm writing to express my heartfelt gratitude for the exceptional experience I enjoyed during my recent stay. I especially want to commend Sibel and Davud for their outstanding service. Their commitment to customer satisfaction was truly remarkable, and their meticulous attention to detail was impressive. They went the extra mile to ensure my comfort and enjoyment. Their professionalism, warmth, and eagerness to help made my visit unforgettable. Thank you, and please extend my sincere appreciation to Sibel and Davud. Best regards, Limani

I am writing to express my sincere appreciation for the excellent experience I had during my recent stay at your hotel. I would like to highlight the outstanding service provided by Sibel and Davud. Their dedication to customer service was exceptional, and their attention to detail did not go unnoticed. They made every effort to ensure my stay was comfortable and enjoyable. Their professionalism, friendliness, and willingness to help made my stay truly unforgettable. Thank you, and please pass on my appreciation to Sibel and Davud. Sincerely, Limani

I had a fantastic stay at Grand Makel Hotel in Istanbul. The room was clean, comfortable, and well-equipped. The location is great — close to public transportation and easy to get around. A special shoutout to Mr. Ömür from the restaurant staff. He was always kind, attentive, and made sure I had everything I needed during breakfast. His warm attitude truly made a difference in my stay. Breakfast was delicious with plenty of options, and I especially enjoyed the Turkish tea and desserts. I felt very welcome and comfortable throughout my visit. Highly recommended — I’ll definitely come back!

I truly felt at home during my stay at this hotel. The hospitality was amazing — the staff were always smiling, kind, and ready to assist with anything I needed. My room was very clean and cozy, and I slept so well every night. The location is also great, with easy access to local attractions and restaurants. Breakfast was simple but fresh and tasty. I appreciated the calm atmosphere and the attention to detail throughout the hotel. Thank you for making my stay so comfortable and memorable. I would definitely love to come back one day!

I had a fantastic experience at this hotel! The staff were incredibly friendly and helpful from the moment I arrived. The room was spotless, comfortable, and well-equipped with everything I needed for a relaxing stay. The location is perfect — close to shops, restaurants, and public transport. Breakfast was fresh and tasty every morning, with a nice variety of options. Overall, it was a peaceful and enjoyable stay. I would definitely recommend this hotel and hope to return in the future!

We had an amazing stay! The hotel is very clean, comfortable, and cozy. The location is also perfect for exploring the city. However, what we appreciated the most was the warm welcome and professional service from Mahmud and Sibel at the reception. They helped us with everything, patiently answered all our questions, and made our stay even more enjoyable. We felt at home throughout our time there. I highly recommend this hotel and will definitely choose it again for my next visit.

I had a wonderful stay at this hotel! The staff were incredibly kind and always ready to help with a smile. The room was clean, comfortable, and had everything I needed. I especially appreciated the calm atmosphere and the central location, which made it easy to explore the area. Breakfast was delicious, with fresh and local options. As a guest from Belgium, I felt very welcome and safe throughout my stay. Thank you for your warm hospitality — I would definitely come back!

Really nice hotel with clean comfortable rooms. Breakfast was quite good and a really nice view of Istanbul from the dining room. The hotel is located in a commercial area with lots of nearby restaurants, fast food places, grocery supermarket that make it really convenient. Restaurants in the area are much more reasonably priced compared to those downtown catering to tourists. The tram and bus station are a short 10 minute walk away. It is about 20-30 minutes to get to Sultanahmet.

Bathroom has a strange odor that could not be fixed during our stay. We had a second room that had no issues.

The location

The rooms not so clean towels bed sheets pillow covers looking old

The hotel offers very good services, it is located near the Tram line that goes to the city centre in 20-30 minutes, all the staff were very friendly and helpful, there was excellent communication (thank you Diana, Ramazan and guest relations manager!), they helped us book a taxi to the airport, breakfast was very good as well (continental style, but with good choice of typical Turkish cheeses, pastries, and halva for example), and the view from the restaurant on the top floor was great (could see Galata and a lot more). Highly recommended!

The hotel could offer money exchange or there could at least be a cash machine inside. There could also be more information for tourists (even though it is not in a tourist area) and maybe some maps of the central parts of flyers for sightseeing...