The location of the property was very important to me also the stuff very friendly and helpful specific Yasmine the international guest relations officer in the lobby and Abdullah at the gate. If there is another words beside thanks is not enogh for their efforts

The room service specific the restaurant. I’m not talking about the food quality or their chef menu just the timing of serving it maybe because the hotel was “full” i mean TRYP by Wyndham they can work harder to fix their timing but Right word to be said big thanks to the manger or whom responsible about the room services for his understanding mind set and how he is capable of handling the situations

good location, friendly English speaking staff. the bell boy Ahmed was very kind and helpful always. the roof top restaurant was very nice.

there was a bad sewer smell around the hotel sometimes.. our bed was a queen size, and too soft. pillows not comfortable. although we had lake view, we could hear the noises from outside and the music from the restaurant opposite the hotel that went on late at night.. the A/c didn’t work as it was considered winter season so we had to keep the window open for fresh air.

The place is lovely and the location is great… the beach is very close and restaurants are walking distance.. breakfast is excellent I think it is the best hotel in izmit

Despite the fact that all employees are polite and cooperative but one single employee was rude when he claimed that the cake he provided was strawberry but it was berries l😂it was awkward though I still enjoyed the place knowing that it is an individual behavior

This is my second time since 4 years back and the hotel remain on its 5 stars loyalty... I like this hotel too much for the valued location front the sea and the multi and variety coffee shops just front the hotel directly. Clean, very beautiful swimming pool and quality of food at the hotel

If you lost the room access card the hotel must charge you 5 Euro

the staff helpful and friendly nice location and view

the bathroom sink too high for kids thay need to put stairs or mini steps for kids the shampoo and soaps are fixed and high for kids to reach the room service is bad ( how come thy don’t have pizza or club sandwich )

Location,staff,breakfast. We arrived at 10 a.m and they gave us the room.Also breakfast was allowed for us. We thank the receptionists for that.

There was no bathroom bidet

The location is great. Just opposite to lake. Room is clean an reasonable size. Breakfast is OK. Staff are happy to offer help.

Price is a little bit higher than others and this is the only hotel which breakfast is not included in hotel price by default in Turkey I stayed for 10 days.

1. The guest relation officer Mrs. Alaa was the key person who made things work perfectly well as she helped us and made our stay comfert , plus she speak 2 languages and the local language , very impressive. 2. Internet service was very effecient and good. 3. Parking facility is perfect. 4. Breakfast had multible choices.

1. Not allowed to set in the garden which is attached to the dinning hall, despite the good weather. 2. All the staff do not speak english, except 1 reciptionist and the doorman Mr. Typhoon. 3. Reciptionists and front desk staff do not speak any language except local language !! Except one on day shift .

Very nice hotel, facing the sea . Nice and helpful staff. Walking distance from the hotel you will find alot of restaurants and coffees. I spend 2 nights in this hotel, and i will stay again if i visit that area. My family and i liked it. All the staff in this hotel are helpful and friendly.

Nothing,

The location, and the room view, the staff were very nice and helpful

The bed’s Matt uncomfortable , there was a smell coming to the room like barbecue and smoking cigarettes.