The Hotel was amazing, but despite booking 2 separate rooms, these were not available, and we were assigned a family room. I was travelling with a friend so not have the 2 separate rooms one of us didn't have a balcony and refreshments facilities , we have to share a bathroom.

Not being able to have the room type we booked and hence not having access to own facilities on one of the family rooms, I was male and I was travelling with a female friend. ( 2 separate room were more at teh time of booking than the family room , and no refund was offered)

I cannot fault this hotel first class service from start to finish. Staff were amazing Animation team exceptional all round faultless

My only criticism is 90% of guest were Russian

Second time going and still just as good fantastic in every way

The location was perfect, and all the staff were extremely friendly

Nothing it was all good

my kids enjoied every minute there. especially in water slides. there is a break in waterslide activity between 12-14 when lunch is served in the pool bar so the kids find time to eat lunch. the toddlers pool also have its own little water park and my 3.5 years old had so much fun there. As for breakfast and dinner in main dining room- a great variety of food and salads, food is different every evening but i did miss more vegetarian choices of food. the beach is nice and well facilitated, hotel-beach shuttle is excellent.

our room (family room) looked very clean at first sight. but once I had to look for my kids shoes under the beds, I ran into massive amount of dust and even a dead cockroach. no living roaches were spotted in the room or anywhere in hotel though so i wouldn't be worried so much about it. the shower and toilet are separated. the shower is very small and unwelcoming for getting dressed there after taking a shower, you have to get dress outside (not very comfortable when you have big kids). our shower smelled of seuege few times and its water ran into the toilet room so the floor there was wet almost all the time. we also contacted hotel before arrival to arrage us transfer from the airport but no driver was there when we arrived.

The breakfasts were very delicious. Location wasn't very good but maybe the hotels should have connections from airport as a additional option.

There was dust on furnitures in the bathroom. Air condition didn't work. It was very hotîn The room.

I have stated multiple results before this was my worst experience ever. First of all the stuff is extremely rude they do not understand English. secondly the food was tasteless. this does not mean the Turkish food overall is bad but just their food in the resort was not good. They have for restaurants in the resort which they expect you to only go to one restaurant in your whole stay. So if you stay 5 days You can only go to the restaurant one time. I have stayed at other resorts and this is not how it is. If we paid a lot of money for our vacation we wanted to be worth it. Not just that in order for us to book for that restaurant we have to stand in the line at 10 o’clock in the morning and they only take 45 people. At night around 11 the shut all the lights. I know food is served in your room. I would not recommend this place at all looks like they do not even use air condition. It was super hot and the resort and the air conditioner has timed in the room as well so it turns off in the middle of the night. I also made sure I address my complaints to the manager which I did and she is well aware of this. The only good thing about this resort was the Turkish bath which I like but definitely pray over priced and you can get it a lot cheaper outside. If you want a nice vacation I would recommend to stay away from this resort.