Very clean and staff were friendly. We stayed in the Ocean View King room - loved the spacious balcony and view. Housekeeping always left our room spotless, restaurant staff were attentive and accommodating, food was delicious, pool staff were always helpful, pool was nice and clean, the hotel is very well maintained, and finally, when i had a minor issue, the manager that I spoke with (I forgot her name) provided exceptional customer service.

Front desk staff could do with a bit more customer service training. For example, when someone is waiting to check in, they should be more proactive with assisting rather than waiting for their other team members to assist when they themselves are clearly available to help. Information should also be given upon check-in regarding things like wifi and facilities available (including their location and hours of operation). I know this information is available via the tablet provided in each room but it is standard practice to inform guests about these things verbally when checking in. Also, knowledge and recommendations by concierge on which activities to do around the island could be improved.

Location was amazing, service is excellent

I think the beach area could be improved. Would benefit from having chairs out there

Amazing property and the entire staff was top notch. Didn’t encounter one staff member who wasn’t eager to make your stay better. Rooms were decent size but very nice. Bathrooms were fantastic. The housekeeping and engineers were Johnny on the spot to make everything perfect. The grounds, staff and service were absolutely top notch.

Minor things…. Pricing for meals is way over what it should be with an added 15% built in. Breakfast for 3 was 165 bucks before tip. We found ourselves eating elsewhere. Definitely need a hot tub for the pool area. Spa prices were also extremely elevated. Need a shuttle to the airport. One way booked through them cost us 235.

It’s just the best

It breaks the bank

The room was beautiful with a lovely view. The facilities were excellent. Staff were all very friendly and helpful. The pool area is great to relax in with a tiny beach nearby for an ocean dip. The Orchids restaurant has beautiful food.

The hotel is obviously very popular so there was a wait for the bar at times, but it is well worth it for the musicians and the best Mai Tais. There was a group there for work which sort of changed the Aloha holiday vibe but that's not the hotel's fault - everyone at Halekulani was extremely helpful.

Location- right by the beach and close to restaurants and shops. Beautiful rooms with character features such as white shutters giving a nautical theme. Photos in booking.com don’t do them justice. Fantastic customer service- we felt looked after. Lovely setting with beautiful gardens. Good restaurants on site. Would definitely recommend and return.

Expensive. Hawaiian music from 5pm everyday went on a little too long. Would have preferred a variety of music in the evenings. But this is a small niggle.

Everything, so much beauty and staff so polite and kind.

I liked everything about the property !

Orchids restaurant food excellent Staff extremely helpful and attentive The extra little touches at the Halekulani didnt go unnoticed. Eg a little quote and gift at turn down each night, water, tea, coffee stocked up generously each day

Breakfast should have been included in the price to stay here. The water temperature in the shower is inconsistent.

the bathroom, the service is extraordinary, especially the service OMG. When you check in they walk you to elevator, have a tablets for you to browse all your needs during the stay and u can order stuff thru it. I needed a nail trimmer really bad and they have it on it to order and its free ofc. I feel like if u ever need anything they will do their best to fulfill it. There’s also 2 prepared papayas and a whole champagne bottle (for honeymoon) for us. Comes with a letter in the envelop with my name on it. The attention to details is insane.

wish there’s more amenities but it’s fine

Literally everything. 99% of the employees are super friendly and helpful. The view is great, and the lobby didn’t have any other tourist attractions (ABC stores, travel agencies, etc) that would attract outside tourists in the resort. In this case, mostly only whoever stays in the hotel would be found in the hotel, less crowded. With former experiences stayed somewhere else and got charged overpriced room water, we didn’t know all the bottle water/tea in the room are complimentary. That’s a great plus and hopefully everyone comes later will enjoy them better. Highly recommend anyone came here for honeymoon, we read about it from Google review and we are happy we stayed here for our whole time in Honolulu. The views, restaurants, and room service are great. We love the coconut cake and virgin piña colada. We heard about the Orchid Sunday brunch buffet on our way to the hotel form our Uber driver, and don’t forget make a reservation if you’d like to be there. Many thanks to Jane, Donna, John, Justin, and Gordon helped us during our stay.

Some other guests made some noise. Mostly are understandable/bearable, some are too much to understand.