Location and setting of resort.

They try to charge again for the resort fee which we already paid off.

My room was steps from the beach. Not a big room but it worked. Air conditioner worked great! Nice pool not big. No elevators. Staff was ok. Shower was hot. Grounds were nice!

Thought I better jump down here! Pool bar opens 3 pm not a real lively bar. The lady that worked there I thought was not very friendly in fact I never went back the rest of my vacation. Lots of chickens loud noises all night. The towel situation yes, only two towels ! I tipped the cleaning lady and she left me like 6! Oh the pool was also pretty small.

Beautiful grounds. Nice pool area and Happy Hour at the pool bar. Nice beach, with occasional seals. Central location. Nearby shops and takeout.

No elevators. so plan accordingly if you can't handle stairs.

The outdoor amenities pool and tiki bar, laundry and right by the beach and Lava Lava Beach restaurant that had fantastic service and food. Bathroom was spacious in the room.

The rooms were clean, but very old looking and dated. Investment in paint and lighter furnishings to make it more bright would have made it perfect. The outdoor amenities and location far outway though the older small room.

The grounds

Nowhere on their website did they state that the pool bar would be under construction May 5th-22nd. The pool bar was one of a few reasons I chose this, as the ocean waves and wind on beach are strong so the pool would have been a nice spot. But instead, noise of construction tools filled the air so I didn’t even lay at the pool. A staff member in particular, a gentlemen, could seem to care less about customer service at the front desk

Location is amazing. Right by the beach, nice pool, pool bar. Staff were friendly, room was large with a really comfortable bed. We were also upgraded to ocean view which was great. The price is good for the hotel.

It isn’t possible to get a late check out or early check in, they said they’re fully booked. We had to move rooms due to AC breaking, and they gave us an option of 5 other ocean view rooms available.. so not sure if the late check out excuse was true. Rooms are a little outdated but they are very comfortable and for the price it is great.

the beach , shopping, eating places and pool and bar.

there were roaches coming in every night in our bathroom from under the toilet we had to kill.

We stayed here 41 years ago when we were married at Coco Palms. It was nice then, but it is fantastic now. Love the location. No restaurant on site, but that is not a big deal. We ate at The Sleeping Giant Grill and the coconut market place has restaurants and take away. The ABC store there also has very good meals for there or take away. We loved eating on our patio facing the ocean. The bar and happy hour especially was a great place for island drinks. Staff were amazing and the gardens beautiful.

- laundry room - free upgrade plus celebration goodies! - incredibly kind and helpful staff - I can recommend it and would stay here again

- room and floor were wet, and clothing was feeling wet overnight

Loved the location.....easy to travel to other areas, both north and south. Walking access to shops and restaurants. Loved being so close to the ocean - peaceful views from room and from the pool. Great walking area. Fantastic bed. Loved being on the third floor - quiet, with a wonderful view. Navigating the steps wasn't a problem for us.

Rooms are a bit dated - especially the bathroom, ceiling, and flooring....but clean.