Location. Kids occupied and happy. Everything to do was on the property. Staff were very nice and accommodating. Room was nice and appreciated the pool access.

Checked into room and completely out of body wash. Reported it to front desk who delivered a new bottle but never installed it despite daily room cleanings. Found a mouse dropping in bathroom on day 1. Reported it to front desk. Was told it would be reported to mgr and possible free drinks for us…..we weren’t contacted about this ….however the phone rang in my room on our last night and before I could answer my son with autism picked up and hung up the receiver. I did call the front desk but no one answered. Room was not cleaned on Thurs of our trip. We did leave the room later in the afternoon. But we did acknowledge housekeeping in the hallway so they knew we were leaving. We were gone 2 hours. Snack bar/bar should be open later for indoor and outdoor pool.

I love the location, I love the pool areas and hot tubs. The front desk staff was exceptional and attentive. The room was very clean and housekeeping staff was helpful and friendly. The lobby smells amazing. The property is beautiful and well maintained. Even the pool bathroom was clean at its busiest times.

I don't like the dogs being off leash and or not being controlled by their owner. I am an animal lover, I saw several small children being scared by people who decided it was ok to take their dog off leash or those who decided not to pull the leash back when their dog was jumping to control them. That could be dangerous for the child and the dog. Pool side service would be nice, waiters to take orders for drinks while in the pool would generate more revenue and be a customer pleaser.

I would’ve appreciated having a more upscale restaurant on site that was open. It turns out that if you go on Monday or Tuesday, it’s pretty much a dead zone on site and in the local area. I was given a handout with different restaurant options through the reception desk, however none of the information was accurate or applicable to the spring 2024 season. It was a bit quiet since it was the beginning of the week, but this was the best part.

I would upgrade your music selection from the 60s and 70s to sometime after 1995 lol the music didn’t match the scenery for sure or the clientele. I would also add more restaurant options. We assume that there was one fine dining option and one cafeteria light option so that anytime someone wanted to eat something some type of food was available, but it turns out that there’s only one main area to eat and a similar second option that parallel the first and kind of had similar operating hours. Both restaurants are not too upscale..

This is definitely a hotel centered around and catering to kids. If you don't like children, this will not be a relaxing get-away for you. If you bring kiddos with you, they will have a blast - the pool is fun with a basketball hoop and volleyball net, there's a warm (kid-temp friendly) hot tub, mini-golf, pool table, game room, s'mores in the evening around an outdoor communal fire pit.... kids running around everywhere.

check-in time is quite late (4pm) and breakfast buffet is too expensive for what it's worth (but again... the kids! For ages 12 and under, their meals seem to cost their ages (our 11 y/o's meal was $11, our 8 y/o's was $8.,,, so that helped balance things out)

We will definitely be back next year for all the fun family friendly New Year's activities. Loved the indoor/outdoor warm jacuzzi with the movie screen. Loved the moon bounces and game room for the kids. I think it would be great to have a movie room in one of the conference rooms with popcorn that plays family Holiday movies.

The buffet dinner selection in the restaurant was not the best at all We had to wait several times for a few slices of pizza to be brought out and only 1 small dessert. Maybe could invest in an ice cream cone dispenser machine. Not worth $45. Food was pretty cold and sat out a while even though it was in the warmers. Would like a better selection of food like fries, wingettes, chickwn strips, meatballs, finger foods, etc... In the arcade room, air hockey and the basketball machine were not working. Some of the other machines are too expensive ans just take your money (too hard to win anything).

Beautiful location

The landscaping around the hotel looks tired. The bridges need to be replaced. The iron garden edging around the patios are half buried, so you cannot see them. Had I tripped over it, I would’ve fallen into a brick wall. The person at Waters edge in the morning could have told my sister she could’ve walked up to rise up coffee where they have free coffee instead of saying you can’t have any because everything has to be paid for in restaurant. There should be ice machines on each floor. We couldn’t even get any from the bar. They told us to go upstairs to the third-floor.

We had a view of the river, which was very peaceful on such a cold day. We spent much time at the indoor pool, which was filled with toys and games and plenty of fresh towels. The indoor/outdoor hot tub was particularly nice. I would stay here again if I were in the area and the rates weren't too high (it can be expensive during peak seasons). We also had a lot of fun playing at the arcade.

No complaints!

The property was very beautiful, I went there to celebrate my daughter’s 15th birthday. This was a surprise trip for her she was very elated and impressive with the facility! We will definitely come back. The staff were very friendly and accommodating. The made every interaction special with my daughter. We dined at the restaurant and Ariel was amazing! I am so happy that i came across this hidden treasure.

I was very pleased with everything

I was on a short trip w my 9yr old grandson. We both loved the hotel and especially the 3 pools !! The entire staff was friendly and very helpful !! I loved the location ! I wish we could have stayed longer ! I would definitely recommend your hotel !!

Off the top of my head ,I can't think of anything. We truly enjoyed our stay ! Thank you for a wonderful experience !!

The property is beautiful! Even though our stay was during a week with awful weather, the hotel’s indoor swimming pool (and fun indoor/outdoor hot tub) and the extra living spaces throughout the hotel’s lobby and restaurant areas allowed us to spend quality time as a family. The breakfast that was included with our stay was delicious, too. All in all, we will definitely be back!

We loved everything about it.