The properly was clean, with great views and amenities, including a rooftop bar.

Unfortunately, during our stay we had a galaxy smart watch go missing from our room, and we subsequently declined to have the room tended to. Whilst the staff were responsive and offered to speak with housekeeping, we've since had zero communication from the hotel, despite emails. This was a very disappointing end to our stay, which was otherwise faultless, and means we would be unlikely to stay at Arlo again, or to recommend the hotel.

The room was nice. The hotel is really pretty inside and the people that work there are all really kind. Especially the bellmen and people that check you in/out. There is a cool little cafe that you can get coffee and all kinds of treats and really neat little cocktail mixers and whatnot. We did get there early and they did give us a really early check in at no charge which was very cool. Also we did a late check out and there was no charge to stay 2 hours late as long as we leave before 1:00. After that it costs around 50 bucks. And they held our bags for us for a few hours which was nice.

The bed was ok, pillows so fluffy, too fluffy. You have to pay 30 bucks a day, silly charge for gym, use of bikes/ water restock. No one restocked our room with waters and towels or cleaned it or emptied the trash in 2 days. And we didn’t have the “do not disturb” on. There is no refrigerator. Only a “cooler” that looks like a fridge. A fancy hotel like this should have fridges in the rooms, imo. Lots of sirens at night and people honking their horns which woke me up a couple times.

The location was amazing! Very close to all the hustle and bustle of 7th Ave and Times Square but, far enough away to still feel like you are in a cool, friendly New York neighborhood. I was really impressed.

There was nothing I didn't like. It was a great experience!

Hotel is beautiful. Rooms are modern, comfy bed and nice bedsheets. Staff are very friendly and welcoming. Even managed to get checked in slightly earlier which was appreciated after a long flight. Location is within walking distance to Times Square and has great food options around.

Rooms are so small but that’s expected in New York. My room wasn’t 100% clean as there was a chunk of hair on the floor. Everything else spotless so this is something so minor.

The hotel is clean, modern and the facilities are up-to-date. The elevator is fast, the Wi-Fi is excellent. There's also a rooftop patio on the 26th floor.

Breakfast is not included, but can be added for a fee. The rooms are a bit on the smaller size which is typical for new york, but the beds are a very generous size. Rooms were cozy without feeling small, and had enough room for a single person. The nearest subway stations you'll want to take are Penn Station and Times Square, so keep in mind walking times if you plan to travel to places.

The hotel location is perfect, Midtown is by itself already pretty active and with many things to do and see, but it’s just a few steps away from the metro system so you have all NYC for you. The building looks nice, the interior is modern with attention to details, same goes for the rooms, amazing views, perfectly sized TV that you can watch from a very comfy bed or sofa, which can also be used to admire the city from above. The room was clean, and the cleaning staff always did an excellent job, the bathroom was very well organized, with a big walk-in shower, perfect for some relaxing time after all of NYC intensive walking. Staff is excellent, very friendly and always available to help.

I can’t really find any negative point about the hotel and its management itself, if you like a quiet stay Midtown isn’t the best area, but that has nothing to do with the hotel. I actually kept my window open during night time to have the city as white noise.

A nice, clean, and modern hotel—no bugs whatsoever 😉 Everything is close by. The rooms are small but perfectly sufficient, with ideal conditions for sleeping: the bed is very large and extremely comfortable, and the pillows and bedding are excellent. The bathroom was also spotless. The hairdryer, however, was so loud that I preferred walking around with wet hair rather than risking a nervous breakdown. The view from the top floors is fantastic. There are several elevators and multiple self-check-in and check-out stations. It’s a 5–6 minute walk to the Port Authority Bus Terminal (with direct buses to Newark Airport). The selection of breakfast options was very tasty and more than enough for a few days’ stay. The staff—both at the restaurant and the front desk—were efficient and very polite. The hotel’s common areas are pleasant; the rooftop terrace was a bit underwhelming, but perhaps it looks better in peak season. Since we stayed during Easter, prices were naturally much higher. Under normal conditions, I would say Arlo Midtown offers very good value for money. To sum up—I highly recommend it and will definitely stay here again on my next visit to New York.

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Location is great! Walking distance to most of the popular tourist destinations. Easy to walk back from late-night broadway shows.

The price is a bit high considering I booked the city view with extra but didn’t get a great view. Instead, we stayed at the corner of the floor with half of the window staring at the building across from us.

Amazing location, clean tidy rooms with amazing view. Comfy bed that was huge and ideal for two friends sharing. Really friendly and helpful staff. Would definitely stay here again or recommend to others staying in nyc.

There wasn’t much that we didn’t like. Roof top bar didn’t open until 4pm would have been good to have service there earlier. But really that’s me picking out something very small. It was a fantastic stay, hotel and brilliant staff

Location great in a quietish (for New York) side street - walkable to Times Square etc Staff friendly and helpful. Food in the restaurant very good and liked the fact that we could have the option to eat pizzas and a bar menu in the bar especially good value when Lucky Hour 4-7pm was on. Rooms clean and beds very big and comfortable.

Rooms aren't huge but guess that is New York. However, they varied in layout for the same price - we paid for 2 upgrades to King City view. Our daughters had a huge airy bathroom with big windows and city views but their bed was against the wall so one had to climb over the other to get in and out of bed and couldn't fit any suitcases under the end of the bed so they ended up with their cases open on the floor for our stay. Our bedroom had a much smaller darker bathroom with no windows but we could walk around the bed and had a window seat overlooking the view. The various city and state taxes hike the price of the rooms up considerably.