Hotel was clean and some staff were really nice. Views were great for fireworks on the Fourth. Bed were just okay. Not what I am use to a Hilton.

I paid for an upgrade. Got a room that was no bigger than a camper trailer. Said it had a seating area. Wrong had a chair that it cramped on the side of the bed that made it inaccessible to get in bed. We were given a room across from the elevator. Very noisy all night long. Morning check out lady was rude. No robes in room that was listed on description of room. Someone had been smoking weed in elevator. Restaurant was closed at night. Had to order in bar. Not luxury experience. Economy all the way. Will probably not go back.

Breakfast was excellent. Always great to get a water and a delicious cookie that's warm. I had a great experience. Helpful staff, would highly recommend if you need to stay downtowns. I was also super tired when I checked in so I opted for room service. They said it would take about 20-30 minutes, but the food showed up as expected in about 12 minutes. I loved my experience there, I would recommend if you are looking for a nice clean quiet place.

some of the neighbors were a little noisy when I walked the hallways but my room was super quiet.

I really enjoyed staying at this hotel but the one thing I wish there was is a Jacuzzi that would’ve definitely have made the trip a lot funner.

There was nothing that I didn’t like about this place I loved everything and enjoyed how clean my room was I also enjoyed how you guys gave cookies at the front desk for free as well as waters one thing I didn’t have at my last hotel (extended stay in Austin) was water and I was really really thirsty when I woke up in the morning. I really think you for having waters at the front it made everything way easier because I didn’t have to go and buy some waters at the store.

The front desk staff were very friendly. The facilities were extremely clean and comfortable... and, of course, the cookies were delicious. But the best thing about this hotel is that they absolutely did not price gouge during the recent winter freeze! I work at a local hospital and stayed at this hotel during the recent winter freeze because it is extremely close to the hospital. I was able to get a room for a reasonable price so I could be close to the hospital easier. The other hotels in the area increased their room rates greatly... one hotel in the area even went up to over $700 a night!! We usually have to stay in a hotel a couple of times a year because of winter weather.... Double Tree has my business from now on!!

Nothing... Everything was wonderful! If I have to put one thing I could nit pick on it would be the pillows... They could be a little fuller. But I just doubled them up.

Location was great for us. Parking was good and reasonably priced. We did not eat there. Staff was great.

Really not that big of a deal but since bathroom is so small it would have been nice to have a full length mirror. Also, there were many loud teenagers staying there too and it would have been great if we could not have been on the same floor as them. I realize this was probably out of your control.

Checking in was easy and the staff was very helpful at the front desk whenever I had a question. The morning staff for breakfast were some of the kindest people I have experienced in a hotel and breakfast was always ready at 6 a.m. and hot. They anticipated my needs and each morning remembered me and greeted me with a warm smile. The two bartenders who worked while I was there and ate dinner were fantastic, friendly, and always made sure I had what I needed. I don't drink, so can't comment on the quality of their drinks. Thank you for setting an exceptional standard in hospitality.

The property was clean and comfortable and the staff was amazing. There was a shuttle to take us into the city, which was awesome, we didn’t have to worry about parking! One point off because there was one working elevator and the pool was super cloudy. Everything else was excellent! We would definitely stay again:)

The location was perfect proximity for a meeting at the Dallas Zoo. The staff was very hospitable and the food was excellent. I appreciated the cleanliness and the a/c being at a reasonable temperature on arrival. I really dislike walking into 80 degree rooms that most stays maintain.

The street noise was a little loud but nothing white noise couldn’t drown out.

The morning breakfast staff was exceptional very warm and inviting. They took their time taking care of us and making sure we were well taken care of. They were genuinely kind all the staff and kitchen staff especially Carmelito. The housekeeper was very kind and did a great job cleaning out room. The pool was great also.

Nothing everything was exceptional

The staff were awesome! Friendly and attentive. The location was great for my needs. Just a great hotel.

There were two things I thought about: there should have been an ottoman with the chair in the room and the vents should be cleaned. I noticed they were a little fuzzy. Neither life ending or a reason to change my stay at the hotel.