Gorgeous hotel with bright colors and a nice modern look. Located a single block away from the American Airlines stadium, close to Dealey Plaza and a ton of restaurants. Had a minor issue with cleanliness and the manager showed true care and tried her best to take care of it in anyway she could. Room service was delicious also.

Minor cleanliness issue

THE LOCATION WAS GREAT WITHIN WALKING DISTANCE OF OUR EVENT, THE FACILITIES WERE CLEAN , ROOM WAS A GREAT SIZE , BED WAS COMFORTABLE, VIEW AT NIGHT WAS GOOD , DURING THE DAY YOU COULD SEE ALOT OF CONSTRUCTION WHICH IS NOT THEIR FAULT . NICE PARTY VIBE AT NIGHT AT THIER BAR , NICE POOL ON THE 16TH FLOOR , THEY HAVE A FITNESS CENTER AND SPA ON-SITE

IT SEEMED LIKE THEIR WASN'T MUCH AIR CIRCULATION , TEMPERATURE WAS SET AT A LOW DEGREE BUT STILL SEEMED ALOT WARMER LACK OF AIR CIRCULATION , A SMALL FAN COULD FIX THAT ISSUE I JUST FORGOT OUR TRAVEL FAN , THE ONE THING WE DID NOT LIKE WAS THAT A MAID WALKED INTO OUR ROOM EARLY IN THE MORNING UNANNOUNCED AT A VERY INAPPROPRIATE MOMENT TOTALLY RUINED THE MOMENT !! NO GRAB AND GO MARKET AVAILABE N THE LOBBY IF YOU NEEDED A LATE NIGHT SNACK OR BEVERAGE YOU WILL HAVE TO WALK TO A STORE . THE SOAPS /LOTIONS THEY PROVIDE DO NOT SMELL GOOD AT ALL WE USED OR OWN

I loved the staff! They made me feel very welcomed from the moment I arrived. I had the pleasure of being checked in by Damion who took the time to speak to me and explain everything in detail. He introduced me to the staff that was working with him at the front desk who were equally as pleasant. At breakfast I was greeted by Jeremy who was amazing. My boyfriend and I really enjoy the service and conversation with him each morning. We had an all around great stay!

The staff were friendly and helped me with requested accommodations. Excellent stay!

I wish the bar area was open sooner than 3:00pm. I went across the street at local restaurant to have a cocktail before concert event.

Loved the location. Did not like that they asked us to leave my husbands gun in the truck being valet. We are in Texas AND downtown Dallas… paying for a room. He has is license to carry!

We stayed here for a Stars game. The stadium is literally across the street. Staff was pleasant, the room was amazing, and everything was sparkly and clean. Exactly what you would expect from a place like the W.

Honestly, it was great. Pricey, but worth it, especially for the convenience to the stadium.

Location was awesome for the Dallas Stars game. The room was clean. The breakfast was delicious and the service outstanding.

That the restaurants around close early. When there is an event they should consider staying open later.

Location was excellent for the show we were seeing that night.

Under construction during our stay. And it was unavoidable.

The location is superior right across from American Airlines, all restaurants and bars and valet were open at all times, the staff went above and BEYOND! Amazing, we will be back.

Location is superior, especially in our case going to a concert at American Airlines Center. The hotel is approximately 500 feet from the entrance to American Airlines Center. Great location and the majority of staff are very helpful.

The male bartender made condescending remarks about what I was drinking, seemed 'in a hurry' and stressed. Everyone has a bad day so I get it, but I didn't need the condescension about what I order to drink.