The location is great ad very close to public transport.There are also other attractions in the area.

I had paid for all 6 nights in advance through Booking.com. At the time of check-in, they blocked US$300 as a security deposit. But when I checked with my Bank, this amount was debited from my account. It is 5th day since my checkout, but the security deposit has not been returned and is still with the hotel. Despite my request and reminder,the amount has not been returned. I would request the Booking.com to help.

I was a little worried about staying at this hotel after seeing the reviews. we got there at 3:30 and they had about 5 people at front desk. They were all friendly and helpful getting our rooms with friends on same floor. Our room was nice and clean. We did see security around and did not see homeless people hanging around or in the parking garage.

The hotels parking garage does look a little scary but we did not have any problems. They have a club in the hotel and only 1 elevator that goes to parking and rooms so in the evening it did take a while to get to the room.

10 minute straight walk to the convention center. Room was clean, quiet and comfortable. They have usb plug ins. Have stayed here several times with no major issues.

No free breakfast or microwave in the rooms (which was I knew beforehand). The ice machine on our floor and at least one other was broken. The room is kinda dark even with the lamps on.

My husband lost his wallet- actually left it in the room. We called about an hour after we had checked out and they had us hold the line while they sent someone to check the room. They found the wallet and I was so impressed when he picked it up, they actually studied his drivers license picture very well and asked him his home address etc to verify he was the correct owner. Thank you all for your help!!!

The night hostess was amazing!! I don’t know her name but she went above and beyond. We had a big crow with us. We went to see Hamilton and wanted to get together afterwards to visit but the couldn’t find anything open that late to accommodate us so we went back to the hotel. She opened a room for us so we could visit. It was very much appreciated and made our stay that much more special. She didn’t have to do this so Thank you very much!!

The bathtub drained very very slow.

The balcony was very cool. So much to see. The tv was nicer than other hotel tvs I've seen. Staff was excellent. Accidentally, kept the card for exiting the garage. Called the hotel about returning it and the representative was very nice about it and told me I could keep it.

Room service is good but too expensive. This is true with pretty much all hotels.

The staff was extremely nice and helpful. The beds were comfy, and the setup was very convenient for my friends and I. The parking system was efficient and the location was great for our event.

The sink didn’t drain in our room and there were some lights that didn’t work in my friend’s room. Dallas has a bad homeless problem which isn’t the hotel’s fault but there were some unwanted interactions leaving or arriving at the hotel.

The location

The lighting in the room, but it wasn’t the real issue. My issue was there was no mirror in the room. The other issue was how the hotel was booked and it took half an hour to get downstairs due to only two elevators working. Also, only one front desk person working to check everyone in, but he handled it and never lost his cool. Other than that the hotel was great.

Breakfast was great although we thought it was complimentary it ended up be a buffet style breakfast for $13.95 each person!!

I couldn’t find a Ice maker that worked

It was a comfortable quiet clean room, nice hotel. Fairly close to the arts district and the AT&T Performing Arts Center but a little far to walk.The downtown area has some beautiful fountains and places to go but has really become a dirty place with a huge homeless population. The city needs to do something about that. This area has some really classy places but the homeless druggies make it a rough neighborhood that doesn't feel safe.

Way too many homeless people everywhere in the area. I was very glad the hotel had security.