Fantastic location, very close to the railway station and only about 10 minutes walk to the centre of town. The staff were all absolutely lovely, so friendly and welcoming and helpful. The food was absolutely amazing too, I was genuinely impressed.

Any complaints will be super nit-picking because overall it was such a good experience but if I had to come up with something I would say it's a shame the reception on the tv wasn't very good so I could only get a couple of channels. Also, it's not a problem with the hotel but something to be aware of; if your room is at the front then wear earplugs to bed - it's a university town and so you'll get groups of enthusiastic youngsters wandering past in the wee small hours being rather noisy :D Seriously, that's the worst I could come up with.

The location of this hotel is excellent if arriving by train, being located right opposite the station approach, great if you’re arriving by train and only a short walk from the centre of Durham. The hotel were happy to store our bags free of charge after check-out until our train later in the day, a really useful facility and a good saving compared to other luggage storage locations. All the staff were very friendly, chatty, welcoming and helpful and nothing was too much trouble for them. Room at the back was quiet with little road noise or noise from the bar and trains on viaduct above were not noticeable.

Some of the carpet and fittings were worn, but still functional. Slight noise from extractor fan at adjacent pizza takeaway, but not noticeable after a while.

Location. Value for money. Efficient for breakfast for eg. Back entrance via fire escape though but unnerving that it’s unlocked all day. Comfy bed. Friendly cooperative staff - thank you

Bit noisy through the floor from Quiz night in the bar! TV too small to be able to read when sitting on bed. Shower cubicle too small to be practicable. If you’re tall, it’s impossible to pick up anything dropped on the floor without busting out of it. Nowhere to put wash bags in bathroom.

There was a 'continental breakfast' breakfast provided which was not what I would have chosen but it set us up for the morning. The staff were very friendly and the chicken parmo which is a local delicacy was amazing and not to be missed in the pub dining room. Nice coloured leaded light windows in the bedroom.

A proper breakfast but in such a small hotel I appreciate this may not be viable

Friendly and helpful staff and a really excellent location--less than five minutes' walk from the train station and a short stroll into town. I also had a nice view of the cathedral from my room.

The WiFi connection is as bad as people say. But it's not so bad if you're prepared to go downstairs to the pub to use the connection there. The shower cubicle doors also didn't fully close, meaning water leaked onto the floor.

Staff were very friendly great to go round Durham and go back to pub for few drinks at pub prices not hotel prices and food prices were very good and very nice highly recommended

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Central location. Very welcoming, friendly and helpful staff. Room comfortable and with all the essentials. Breakfast included

Didn’t dislike anything. Faulty bedside lamp but didn’t affect the lovely stay

Staff pleasant and very helpful. Lovely bar with excellent food. Good pint of John Smiths.

Room cramped. Shower very small. Room needed some TLC.

Breakfast was good but no teaspoons out to stir our drinks.

Woken up to music playing out of the kitchen room above but stop there all the time never really have any issues

Everything. Great wee hotel, close to the train station and city centre. Staff were very friendly. Will stay again!

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