My room was a good size with large en suite . Clean and comfortable with television, small fridge and tea/coffee making facility. Breakfast was excellent. Multiple choices and perfectly cooked. Friendly, helpful staff. It is situated in a good central position- only 2 minutes walk to the Theatre. Malvern and the surrounding hills are well worth visiting.

All good. Maybe the steps at the front make it a little difficult to pull luggage up, but that can't be changed. I'm sure that if you had difficulty, they would allow you to enter the side door, or help with luggage.

The Great Malvern is without a shadow of a doubt the best hotel we’ve ever stayed at; it is everything a hotel should be - and then much more. The building itself is lovely - traditional, timeless, beautifully carpeted in old fashioned style, cosy and homely yet with more than a touch of magnificence. We were lucky enough to stay in The Hideaway which is a beautiful spacious self-contained apartment at the very top of the building furnished with some wonderful and sometimes unusual (loved the wardrobe with the curtain!) pieces of vintage furniture, all very well cared for. This combined with the luxury of the powerful modern shower and great TV provision made it the most comfortable and enjoyable place to unwind and relax - it really did feel like a home away from home. The previous year was the first time we’d stayed here and the room we stayed in then was also very cosy and well appointed. The view from the hotel is great as you can see the Malvern hills looking down high above the town, very cool indeed. As if all this was not enough, the owners of the property Jeremy and Rani (and Beckie, Jeremy’s daughter who works there too) are just the most hospitable people, going out of their way to ensure that your stay is the best it can possibly be - for example we had said that we planned on going to the theatre one evening and they organised some discounted tickets for us, very much appreciated. All the other staff without exception were very friendly and helpful too. Breakfast is a treat here, a wide variety of choice to cater to every taste, plentiful and very tasty, all served by the owners and family themselves and others with the utmost politeness and friendliness. The relaxing music played in the breakfast room also adds greatly to the experience. The food in The Nook, the hotel’s restaurant, and in the hotel’s pub is very good too, would absolutely recommend.

Nothing - everything was exceptional.

The hotel itself is a short walk from the station and from the start of the hills themselves, with plenty of shops cafes and restaurants nearby. The inside has a very nice cosy feel to it. The staff were friendly and welcoming. The bedroom was spacious and had quite traditional and warm decoration, while the bathroom -also had a lot of room- was very modern and stylish. Having a corner room [Number 1] also meant two window views of Malvern and its countryside. The room also had a chest of drawers, desk, and wardrobe so good space to store a few days' clothes etc. And the large radiator plus the towel rail quickly heat the room - very welcome as it gets colder outside! I have to have a paragraph for the breakfast. I've stayed at pricier hotels that provide a mediocre buffet, or no breakfast. This hotel has a breakfast room with a lovely atmosphere, with a varied menu of cereal, fruit, yogurt, individual hot breakfast items, and plates like eggs benedict and avocado on toast, along with tea, coffee, juice. I liked the extra touches of tea served in a teapot and coffee served in a cafetiere. As soon as we sat down we were offered a drink, and food orders were taken as quick as we wanted. Food was prepared and served quickly, and it was delicious. I'll almost certainly return to Malvern, and when I do I'll definitely stay here again.

There is a little bit of traffic noise in the morning which can't be helped being near Malvern's main roads. For me, breakfast being served until 9 was a little more rushed than I'm used to.

This really is an unexpected gem of a hotel, with several small rooms, bar, snug, etc, which are welcoming and quirky! We waited at an empty reception for just a few minutes to check in. Our bedroom was spacious and airy with a large bathroom with walk in shower. The hotel is spotlessly clean.

The only negative for me was my lunch. My wife plumped for sea bass and raspberry tart with custard which she said was delicious. Unfortunately, I selected steak and ale pie which had obviously been left beneath a heat lamp as it had dried out, although the taste was lovely, followed by a rather dry American cheesecake. The only other negative was a lumpy pillow (but I'm sure that would have been changed had I asked).

The rooms were very comfortable, spotlessly clean and generously equipped with a good selection of drinks, biscuits and even sweets on the hospitality tray. The bathrooms were modern with lovely showers. The breakfast was freshly cooked to order and was superb, served with a smile and good humour from the proprietor! We were pleased that the location was very close to the theatre where our daughter was singing and not far from the station. The staff were all very polite and nothing was too much trouble. We had a delicious meal on our first night, but the restaurant was full booked on the Friday night so it is advisable to book well in advance, although the proprietor kindly recommended another place to eat

We liked everything.

Location - near the beginning of the path up to Worcesteshire Beacon and lots of good shops and Waitrose. They have parking right next to the hotel. Had a twin room which was large and with a large bathroom with a bath. The breakfast was good - quality ingredients, a real choice of full English but also bagels with smoked salmon, poached eggs, hollandaise sauce etc. Good quality comfortable mattress and bedding. Two Indian restaurants very close by! Very happy with our stay.

Well, it could have cost less, but I'm not complaining, and it is probabaly a fair price for what we got. I clicked on a link from the email they sent which seemed to direct me to a public car park about 10 mins walk away. So I paid £4 for the first 24 hours. But when we got to the hotel they said they had a car park right next to the hotel, so we moved the car to there and that was free.

Great location - right in the centre of Malvern. Really friendly staff and very helpful. Great breakfast - cooked to order with amazing hotel recipe muesli - best I've ever had! We had the 'hideaway' room which actually had 3 bedrooms & a lounge - way more than we expected - very comfortable and great top have a space to relax in. There was also a fridge to keep our drinks cool. Hotel bar was nice and relaxed and a decent pint too. Right next door to a Wait rose & B&M stores so everything on your doorstep.

Car park was a a bit tight - would hate to try and park a long car / SUV. Also no curtains in the bedroom - only wooden Venetian blind which let in a fair bit of light in the morning.

The room was spacious and the hotel easy to find we were greeted warmly and swiftly checked in. Beds were comfy and room spotlessly clean. The room was beautiful and had shower and a bath with products to use as well. Lovely touches like some sweets in the room well received. Meal in the restaurant was beautiful and very generous portions at a reasonable price too, they were kind and served us on closing up time after a long journey.

It is on the main high street and a Friday night so a bit noisy at times if you’re a light sleeper bring ear plugs.

It was not cheap but worth the cost. It is a classy establishment. They have a sports room downstairs and it shows live sports. Lots of nice photos and paintings. Only stayed one night but the breakfast was very good with a lot of variety. They do not provide a traditional English, they cook it according to what parts you want. In theory you could have a full English. Other meals appear to be top class. Near to the hills for walkers. Nice bar with good staff. They provide many real ales also,

Limited car park spaces, although public parking is nearby.

A friendly welcome on arrival at this historic character hotel & were given efficient directions to find the room with lift available. Modern facilities, warm atmosphere with evening meal available but only until 8pm (didn't sample it so can't comment). Close enough to town centre for shops & restaurants. Clean, & spacious en-suite with good water pressure despite being on a high floor. Wifi in the nicely furnished bedroom with phone link to reception & decent hospitality tray. Everything cleaned & well presented apart from a rather smeared dressing mirror.

Uneven mattress & lumpy bedding (oversized quilt concertina'd into a much smaller cover), fortunately I was too shattered to care after a long day & six flights of stairs. (Used the lift on the next day) Breakfast felt rushed in the morning, none of the usual juices or cold selection on display, everything had to be selected from a menu on being seated. The menu has a good range of choices but we had no time to read it through before the order pad was waiting. Toast was forgotten on two tables, further drinks were not offered & tables were cleared very quickly. Returned to the room to find the next night's sheets already waiting but on the corridor floors.