Staff and food excellent

The restaurant is excellent and obviously very popular with locals who actually made us feel uncomfortable as though we were imposing on their territory!

We stayed for one night. The staff on arrival were very friendly, efficient and prompt. Our room was lovely, very clean with everything we needed and very warm and cosy on a cold winter night. The bar lounge was also warm and cosy with a welcoming log fire burning and well stocked bar. We mingled with the friendly locals and had dinner which was exceptional!! Breakfast was also very good. All in all would not hesitate to recommend this great little find.

The car park entrance was a little narrow and needed care to enter( but as it was a very old and interesting building, added to its character). There was another supposed exit / entrance if required

Property was really nice I contacted the hotel in the morning of the booking and said that I would be around 8:45 pm to check in and if the restaurant would be closed they did say it would be closed but they would stay open and wait for me to get into my room and order whatever I liked after getting into my room went downstairs and ordered and was freshly prepared even though they waited for me for nearly half an hour 45 minutes staff was absolutely bang on at the night time and in the morning at breakfast I travel to Glasgow every now and again delivering classic cars and they even made a spot out front for me to park the truck, This will now be my primary location to stay when I next go to Penrith

Only thing I didn’t like I couldn’t control the temperature in the bedroom and by 10pm it was cold

The friendly, welcoming and attentive staff helped up feel immediately comfortable. The fact they reserve a table in the restaurant for dinner for all guests was especially thoughtful so no worries about booking a table. The food was absolutely delicious! It was a lovely surprise there was a king-size bed (room 3) rather than the advertised double bed. All in all, a fabulous stay!

Parts of the hotel including the rooms could benefit from a bit of a revamp but the price point reflects this and in no way detracted from a comfortable, relaxing and very enjoyable stay. We'd certainly return!

Lovely hotel in a great location. Penrith centre is around 8 mins away and access to Keswick, Ullswater, Pooley Bridge etc are all within short distances. Our room was comfy and whilst we didn't eat dinner on an evening at the hotel, our breakfast each morning was excellent..my scrambled eggs were cooked to perfection! There is plenty of parking and a lovely little garden area with seating if you're lucky enough to have the sunny weather like we did. All the staff were friendly and polite and we would definitely stay here again and recommend to friends and family.

It is in an ideal location, just 5 mins off the M6. The perfect stop off place for a long trip from north of Scotland to south west England. This was our first visit to this quaint hotel and we’re so delighted with it that we booked to stay again on our way home. On our first visit we had a warm, comfortable room. The food for dinner was great and breakfast was also super. The breakfast room was warm with a wood burning (or gas?) stove burning well to warm us up. Sadly our trip back wasn’t so comfy - see my other review for details. I think we lucked out with the room we were given the first time - or maybe we got the worst room on the way back!

All was great this time but our return journey was a different experience. I’m grading this review based on the comfort we felt on our first stay. My other review is based on our totally different experience on our second stay.

As we were travelling from the Cairnryan ferry we knew we'd be unlikely to arrive in time for dinner, so we phoned to let them know. The staff went out of their way to take an order from us and make sure there was dinner for us when we arrived, in their cosy bar, all of which was fantastic, and much appreciated. The position of the hotel in the northern Lakes is great and we really liked the huge map of the Lake District on the wall of the breakfast room. All in all we definitely intend to go back.

Great location, we visited Keswick, Aira Force and Castlerigg stone circle during our stay. The room was clean, the food was lovely ( we stayed for breakfast and dinner) and the staff were great! This is our second stay here and we will return at some point.

Bed was a bit too hard for us but thats personal preference. I’m also a light sleeper and was woke up both mornings by I think the breakfast staff (I could be wrong on who it was this was my assumption) but again this can’t be helped. All in all we enjoyed the stay and we will be back.

The room was nice and bed was very comfortable. Excellent choice of tea coffee and hot chocolate. There was even a tea pot which we love!! The restaurant food was absolutely amazing and lots of choice, definitely worth eating there. Breakfast was also excellent 👌

The only thing we didn't like but was through no fault of the hotel. There was road works right outside the hotel. The workers parked across the entrance and exit which made it extremely difficult to enter and exit the carpark.

I had dinner in the bar in front of a very welcome fire, and it was excellent. I recommend the Chef's steak and ale pie! Breakfast was also very good, large portions and plenty of choice. Friendly and helpful staff.

There's a low doorway in the corridor which I banged my head on, a couple of times. The staff warned me, but of course you forget sometimes. The room was cold at times, though the weather was exceptionally cold.