Great location just off the motorway so easily accessible, nice sized rooms with a very comfortable bed. Toiletries are provided white company so good quality. Mattress was nice and soft. Spa pool and steam room are lovely.

Im vegan which was stated on booking but the bedding is goose down. The restaurant is rather over priced it was nice food but jothing exceptional and it comes with an exceptional price tag. Jacuzzi is very underpowered and luke warm and as a couples trip I want to sit and chat to my partner in the sauna but it was in the changing room so single gender. I don't think it would be that difficult to rearrange doors so that couples or mixed gender friends could sit and chat when using facilities rather than be in separate rooms. Breakfast was a slightly odd process. I'm used to buffet style ordering a starter and a cooked breakfast with no sight of quantities was difficult to judge how much I'd want.

The breakfast was very good. Liked the table service for the main course.

Booking.com customers had to pay £15 per person for a 48hour pass to the pool facilities. The menu for evening meals was quite limited.

The family room is a great size. The girls loved their robes, cookies, very nice touch. The weather was a quite hot and a member of staff brought an extra fan which helped immensely. Again really positive experience with house keeping and reception team

The lady on restaurant specifically seemed out out when I raised a couple of issues. First there were so many flies I actually killed one in my salmon. Showed it to her and she was dismissive. Secondly at lunch , I mentioned I had been over charged over breakfast earlier ( acknowledged with the gentleman on duty). She didn’t check the amount with me or circumstance. I only found out £1.09 was refunded to me as I checked out. It was only after talking to the lady at reception the correct amount of £26 was refunded. The restaurant service was disappointing

I booked a family room, with bunk beds.. It was clean and spacious.. Fridge with fresh milk available at all times.. Welcome cookies for the children when we arrived is a nice little touch.. The children get their own dressing gowns and slippers which they all found entertaining.. This is my second stay at the North Lakes Hotel and Spa with my grandchildren.. Lovely hotel.. Excellent location.. We travelled to Keswick, Martindale and Lowther castle within half hour from the hotel.. Highly recommend for any family wanting to explore the Lake District.

Check in was slow... Not helpful when you're travelling with children and have paid in advance.. However, the gentleman who eventually checked us in was very apologetic.. Other than this, everything else about our stay was superb.

Room was too small but adequate and, luckily, overlooked the gardens rather than the car park. No traffic noise from the two busy roads was an unexpected bonus. Food and staff all excellent and very friendly.

Having to pay £30 for two people to use the pool for the weekend. This was because we made the booking through Booking.com, they told us - not impressed with that. I used yourselves because an attempt to book directly showed no room available. We felt compelled to visit an extremely busy pool twice have paid that £30 when I would have rather avoided it when I saw how many noisy people (kids AND adults) there were!

The overall 'feel' and decor of the hotel was lovely, was very clearly looked after and clean. The swimming pool and facilities were brilliant. The bed was fantastic. The location was ideal just off the main road, however there was no noise from traffic inside the hotel so you wouldn't know you were right next to a busy roundabout. The food on the evening was phenomenal, really was the highlight for us both. The outside of the hotel doesn't do it justice, it really is a case of 'don't judge a book' because inside we loved it!

The jacuzzi wasn't on when we used the spa facilities on the evening on arrival, but was on the next morning, so perhaps we timed it poorly, but would have been nice if we could have used the jacuzzi. The wait for the food was a little on the long side, but when it did arrive we were blown away and it was worth the wait.

The property was at a great location. Loved the spa facilities albeit I found the fact that the sauna is separate for male and female. That aside it was great. Women possibly recommend they put a water machine in the spa facilities.

We had arranged to go for a meal within the restaurant. When we arrived we were told could we come back in half an hour which wasn’t a problem. However the gentlemen’s attitude wasn’t the best. We went back after half an hour and he totally by passed us to get someone else and disregarded us. No hospitality whatsoever. When he went to take the other gentlemen’s to his seat he also left the disabled ramp up which would have been a major hazard on going downstairs for both of them. Still we had not been acknowledged so we left the restaurant and went elsewhere for food.

Great breakfast, lovely pool. There were really lovely touches in the room like plates for the kids with their names. A really lovely hotel that puts lots of thought into making people's stay special. The food was really great for dinner and the front of house staff / manager at reception was excellent.

I arrived with a 1 and 6 year old at about 6.15pm. We headed to a nearly empty restaurant at 6:30pm and were told there was no space to feed the two kids even for a bowl of chips or some bread and fruit until 9pm. A second staff member was called in and confirmed the wait for food would definitely be 1-1.5 hours even if they could seat us due to my lack of a reservation. The reception staff were excellent and arranged room service of two kids meals in under 15 minutes and the quality of food was excellent. I presume this was due to an event in a separate area and am very grateful for the prompt resolution but think the hotel should give consideration to regular guest service alongside events.

Loved the open fire places, all the staff we encountered were warm & friendly, bed super comfortable, close to commute to the other places we wanted to visit. Really close to a retail park if you’ve forgotten something or want to buy snacks/drinks. Dinner was superb!

I would recommend earplugs if you find noise a problem. Sound proofing in our room at least was very poor. Door also rattled if anyone nearby slammed their door or walked past with trolley etc. We solved that by sticking a towel under the door when in the room. Important to note that the reception team were accommodating about a room move if needed which was great (at first I thought it just was the adjoining door which was the issue).

The staff are exceptionally caring and well turned out. I like that they have a uniform for a start, they all look smart. You are greeted with a smile and the staff are genuine and laid back and nothing is too much trouble. Only down side is their very lovely pool gets far too overcrowded. The rooms and bathrooms are spotless and so were the facilities. Room service was excellent as was the breakfast. You need to pay your staff more, in this day and age good staff are hard to find and you need to keep hold of them.

Pool area far too overcrowded