From the moment we walked through the door, the hotel looked great and had a good feel about it. Tasteful and freshly decorated with a relaxing vibe. Our room was spacious, also freshly decorated, very comfortable with a great bed you could sink into. Room facilities were good, but noise coming up from the inner-courtyard as the place was busy with various social/family events taking place, however we were able to block this out with the soundproofed double glazing. Breakfast excellent and filling. Ate twice over our three nights there and thoroughly enjoyed the food. Staff were all very friendly and accommodating. Enjoyed the Theakston's Old Peculiar, very well kept.

The noise and some of the language from the partying yougsters there was a little annoying and obtrusive in the evenings, showing no regard for hotel guests eating there. I left the suggestion that the breakfast area which was a separate room (and closed at night) could/should be made available to hotel guests only, if eating in the evening to give them a quieter more pleasant environment. This was the only drawback to our stay interrupting what was otherwise a pleasant atmosphere in which to eat and chill.

All the staff were friendly and welcoming and nothing was too much trouble the room was very clean and the beds comfortable. We were there for a sponsored walk around Ulswater my friend sadly ended up with a badly injured foot which happened at the begining of the walk and on check out the member of staff on duty was extreamly helpful allowing me to leave bags to bring the car to the front then helped bring bags out to the car and helped my friend get to the car as she was on crutches and unable to walk very well

both my friend and i found the room very hot and at night we wedged the window open to cool a bit and was kept awake by noise from the street so in the end had to close the window again. My friend joked a lift would be helpful :-) having to go up and down stairs to our room was not easy

Ideally located for our needs and had private parking although we did get the very last space. Room was spotless although a little warm as no air con (there was a fan in the room however) Staff were all amazing, friendly and efficient, a credit to the hotel.

Wasn’t told that is was advisable to book a table for an evening meal even though I had been in touch with the hotel to ask about last service etc as I was taking part in a charity 26mile hike and would be running late. Was told it was full booked when I got to the hotel, we were starving! The young lady on reception apologised for the lack of information and grabbed us a table as soon as she saw one become available. She even ran up to our room to tell us. Crisis solved with politeness and going out of her way to accommodate us

The location near the city centre and in front of the bus stop to get the 508 to the lakes was really good. The room is well designed and comfortable. The staff was friendly.

The room was dusty and the bath was definitely not entirely clean. Staff was lost at the reception when we arrived because they were new to the business and other staff were making too much noise on Sunday morning when we were trying to sleep. The breakfast was good but I would say that glasses didn’t look clean and they were sticky. I would improve the hotel cleaning service if I were you and train the staff before they start working in the reception.

where do i start.. this is a gem of a place- the staff in hotel and bar are awesome.. the owner was such a lovely, helpful, friendly lady that i felt like we were old friends!! the newly decorated room was to die for, the bed was so comfy i would like to purchase the mattress they had! the bathroom with bath and shower was great. even though we were on the road side we could not hear it as they have secondary glazing. we had some food from the bar- the fish platter and there was so much food, which was yummy and a very, very reasonable price!!

nothing- only thing would be and i feel this is booking.com fault- was we could not find the car park easily at the back of the hotel-which should be on booking.com details of hotel.

Friendly staff, comfortable spacious room we hadn't booked a table for evening meal as had planned to eat out but as it was pouring with rain asked if we could dine in, restaurant was fully booked but no problem as they set us a table in the lounge/reception area, food was excellent and reasonably priced. Breakfast included was buffet cereal, yoghurts and fruit and choice of cooked from full Cumbrian, veggie, waffles, breakfast sandwich or eggs on toast.

Although free carpark is included it is around the back and down an alleyway and not ideal when it's pouring down.

The staff were so welcoming and fantastic. The breakfast was gorgeous and they catered to our little one so kindly. We had food in the restaurant in the evening and it was absolutely brilliant. The bed was comfortable and the shower hot. The room was quiet despite overlooking a busy road.

There were a few slightly tired bits in the room. Nothing major but our toddler will find anything to pull at and there were a few bits that needed fixing. We also struggled to get hold of the hotel before our stay. We called and called with no answer. They did mention that they are recently reopening are clearly renovating and so maybe that was the reason.

I don't normally make any reviews but feel this hotel deserves a mention. We stayed for a full week and had a thoroughly enjoyable time. It was one of the best hotel stays we've had. The staff were all friendly and attentive, breakfast menu was superb and plentiful and the hotel location excellent. Our room was clean and comfortable with plenty of tea/coffee etc.. Faultless in every way. Excellent value for money. We plan to return for another week next year.

On checking in to the hotel, we weren't told how to gain access when it closed. Luckily, a member of staff was outside locking up and she told us our room key worked the adjacent outside doors to gain access. Panic over!

Central location in a beautiful town. All the staff including reception, bar, restaurant and cleaners were friendly and very helpful. The food was exceptional including their house burger, and full breakfast the following morning.

Was given a very stuffy room with a tiny skylight as the only ventilation, and unfortunately a squawking seagull was nesting on the roof just outside it which kept me awake. The bedside lamp had no bulb. The bathroom sink had no mixer tap, which would have been more convenient. The bed was comfortable but the quality of the pillows was a little disappointing.

The staff were exceptionally friendly and helpful. The room was made available early. There was a quiet residents' lounge. Breakfast was good with plenty of choice. The pub is centrally located. There was a fan available that helped ventilate the room. The pub was aimed at eaters and had a lively ambience. There is lots of space in the pub including an outside terrace.

There was a lot of road noise and the windows did not reduce this much. The room was a bit too warm for comfort (mitigated by the fan).