The building, our bedroom and the staff were fantastic, really welcoming. The restaurant served a good array of dishes without being overwhelming. The dishes we chose were very good.

One very, very small niggle was the brightness of the green, smoke alarm light in our room. It appeared as if we had left a light on accidentally and made it difficult to fall asleep. This is a problem we have encountered in many of the hotels we have visited. The staff made a note and informed us that this was being addressed. This is more a manufacturer/safety issue rather than a hotel problem - surely manufacturers stay in hotels themselves?

The luxury suite room was amazing, absolutely massive, with a four poster exceptionally comfortable bed, and all the facilities in the room, very nice ensuite, a television that worked etc. Good views, quiet. exceptional room. See photos! Pleased to have a member of staff volunteer to take our luggage up three long flights. Pleased that we didn't coincide with a wedding or event.

Three floors to climb, no lift, is a bit of a disadvantage we perhaps didn't fully expect. Two floors down for breakfast, which was continental with the rate we had paid, cooked breakfast extra - but at least we had the choice and were not paying for something we didn't want. We were not sure whether we had found the hotel reception or just the restaurant. But overall nothing significant! Still exceptional!

Almost everything .Check in was organised with everything ready for us. The bedrooms were fine and adjacent as requested. note the doors do not self lock so need to use the key when leaving the room. We had drinks in the cellar bar at very reasonable prices with a large open fire to warm us. The evening meal in the cellar restaurant was great with very efficient service even though it was busy. Continental breakfast was complimentary but we had the full fry up, again excellent.

The bedrooms were situated on the 3rd floor accessed by flights of stairs as there is no lift. My request for a piggy back was not taken up but they would take our luggage for us.

Comfy beds, bottled water & tea/coffee provided in rooms & the meals were excellent with the chef providing a good choice of gluten & dairy free meal options along with the regular choice. Always outstanding when you find everyone is catered for and with choice. Food was delicious, good selection of breakfast items (cooked items extra £) along with gf cereal and non dairy milks & yoghurt available too. Lots of comfy armchairs and sofas to sit at or lovely topiary garden outside when the weather is good. Everything was clean and staff very friendly and helpful. But as ALL bedrooms are on top floor and no lift - this is not to place to stay if have mobility issues and stairs are a challenge! But do come for a meal.

Only small thing but Breakfast on first morning did take a long time for any staff to come out and check if any guests waiting in breakfast room for service. Had to go find them in the end. Second morning wasn’t an issue.

Friendly staff, lovely roaring fire, very clean, good breakfast, comfortable beds, relaxed atmosphere

THE MUSIC, the staff apologised that they couldn’t changed the music, didn’t use the bar as much as we might have since we were forced to listen to terrible music - Nellie the elephant at one point! Cannot escape the music as it is piped inside and outside of the hotel even in the restaurant. Please think about changing it. The staff kindly turned it down for us.

High quality food both evening meal and continental breakfast. Great property character with good location. Very nice room with high ceiling and great view.

Decorators blocking the staircase. Elderly relative came down the staircase for breakfast to be sent back up to attempt to find the other staircase. Its quite a maze of navigation. Having said that he was helped with his baggage earlier which was greatly appreciated. Some staff are more helpful than others. Hot tap turned the wrong way! Strange green ceiling light illuminating the bed all night!

From the start friendly welcome from polite and helpful staff offering to carry bags up the stairs room clean airy big neat and tidy. Really relaxed in a nice atmosphere and lovely surroundings The picnic basket was such a joy ❤️

Only really one thing having to pass Debit card over to staff member to collect details I felt putting in the card meter was more user friendly and security safer

Plenty of facilities including tea selection, toiletries and even a robe and ironing board! Close to the showground for our event we were attending. Large airy room. Plenty of cushions/pillows and storage space.

Pipe work can be really noisy but it is an older building so you can appreciate some noise. Lighting tricky to see keyhole to close the door. Some of the lights above dressing area didn’t work.

It was stunning. Extremely comfortable, clean. Rooms were beautiful, great extras like a tee/coffee hamper, robes. Staff were extremely helpful and friendly. Vanessa in the breakfast room was excellent, Will and Lucy were very helpful.

Four flights of stairs were a challenge. The heating was left on in my daughter’s bedroom, which meant the whole room was really hot. The fan provided wasn’t working, but staff quickly provided 2 replacements. Plumbing was very loud Cooked breakfast not included in the price, which wasn’t highlighted until after we had booked. However, these issues didn’t detract from what was a wonderful stay, but useful to point out to the owners/management

Beautiful place in a beautiful setting. Ideal for the Classic bike show in Stafford show

Complications at the bar with our bill. We had meals both evenings in the restaurant. We joined 2 more guests to eat. When my steak pie arrived it hadn't seen an oven. If was ice cold. They took it away. Girl retired to ask me if I wanted another pie. I hadn't eaten any of the pie, only cut it up. Slightly embarrassing as I Sat while 3 were eating their meals.