Close proximity to airport. Shuttle service was good. Spacious room. Comfortable bed.

Foul smell in the corridor. Carpet clearly needs to be cleaned or changed. Staff could be a little more friendly. Room could use a bit more lighting. Bathroom too small I think.

The room was spacious and comfortable. Overall meeting my expectations for the price and for Sheraton

You have to show the airport shuttle driver a booking confirmation number in order to get on the shuttle, which normally wouldn't be a big deal but I had just landed in the country and my cell service wasn't ready yet (and I was already outside by the curb so airport wifi wasn't very strong there), so it took me some time to get that information from my email. While I understand why they do this, I find it a little inconvenient and unwelcoming, as I've never had to do it with another hotel's shuttle.

Extremely close to the airport and convenient. It is possible to reach the hotel on foot from the airport. Price was excellent for the location. Room was large and nice. The 24h shuttle service is great for early flights.

Is one wants to nitpick, the hotel could do with a little work to refresh the rooms and corridors. It looked somewhat past its prime.

Breakfast good, little pricey

Airport shuttles should be designated to bypass terminal 1 to 3 at least once an hour as they fill up, bypass 4, 5, 6 since they're full

Convienent, great staff great room

My room over looked the HVAC which I could hear 24/7 …it had two doors that separated the next room where a baby cried till 3 am for 3 days and the other side were Asian tourists who would SCREAM at one another EVERYDAY … We ate one evening at the restaurant, our food took forever to the point I had to ask the gentleman what was up then another person came dropped off our COLD food after 1/2hour , I had to ask again for the condiments that came w the food but didn’t , then I had to walk around to fine our server just to pay …I went the next day and asked for the manager and she took my info , wasn’t take interested as she said she would have to review the footage and never apologized, she NEVER contacted me …

We asked for a quiet room and were given 1074 which was quiet but not as nice a room as 1131 which we had at the start of our trip. The room wasn't as newly furnished and the bed didn't seem as large.

The shuttle that collected us from the airport around 4 pm on a weekday took much longer to arrive than the one at the start of our trip at 8pm on a Sunday night. Could have been the traffic? Then the driver was very sarcastic to my husband when he didn't receive a tip simply because my husband was out of small notes, having just arrived from another country. We had dinner at the hotel and the food was good (buffalo chicken wings, burger, steak frites) but service was really slow. The waiter did apologise though.

This hotel is extremely close to the LAX airport (walking distance) but has free shuttle service to and from LAX, staff were very accommodating, room had all facilities except kettle (however was able to get hot tea from Starbucks which is in main lobby) - the bed was very comfortable. Requested to have a room where you could watch planes landing and taking off which provided fantastic view for an avid plane observer. I would have given it a 10/10 however it could do with a bit of an overall upgrade - the hallways are a little drab and could do with a fresh paint and upgrade. Had tea and croissant from Star bucks for breakfast and had a meal at the bar - service was excellent Would most definitely stay here again.

There wasn't anything I didn't like but just to highlight the overall appearance requires a freshen up.

A great place for a good night's sleep before a long flight. We were able to store our luggage there for a few hours after checking out. There was lots of comfortable seating off to the sides of the lobby in which to wait. While not cheap, we got a reasonable deal for one night when compared to other nearby options.

Another guest (observed earlier in the day) and I had issues with our door key cards not working properly to let us back in the room, involving several trips back downstairs and a wait in line for reception. The staff was lovely and access was restored but there is obviously a glitch. Can even one of the cafes or shops please stock a plant-based sandwich - even one option? US$35 each seemed like a lot to pay for breakfast (buffet style) but a simpler coffee, toast and yogurt for two amounted to almost $50 anyway.

Location and high quality service

The parking prices is super expensive about $75 usd + tax that amount is offensive

A conveniently stay located inside the airport and with shuttle services

I find everything inside the hotel to be quite expensive. From a basic breakfast buffet to a la carte menu to even a bottle of water, the prices are exorbitant. The WiFi is not free unless you’re a Bonvoy member. And the tip of the iceberg is that they automatically charge 20% gratuity on everything inside the hotel. It’s crazy.