Hotel was clean and staff was friendly and helpful. They steered us to Jessops Tavern for dinner and a walk along some of the waterfront.

We needed to do laundry and were told the desk always had change for the machines. When we returned from dinner we were told the day clerk forgot to leave any change. We were lucky enough to meet a airline pilot doing laundry who offered us quarters for the machine since he said he always carried his own and had extra. Such a nice young man. I forgot to ask who he flew for but they are lucky to have such a friendly and considerate pilot. I hope he sees this review.

Comfortable room, great bathroom, good breakfast. Helpful, friendly staff. The best feature, by far, was the television’s “My Media” feature; finally, a hotel that doesn’t cripple its television and doesn’t prevent me from connecting my computer to it in order to show things on a larger screen. This alone is reason for me to seek out Fairfield hotels in the future.

The thermostat can be adjusted to any temperature, but the actual furnace/air conditioner unit seems to have only two settings: 60°F and 80°F. We ultimately chose cold, and made use of the bed covers.

The hotel is super clean, the room is super clean too, the bed and pillows are super soft. The breakfast was good too, just missed the bacon and eggs. The location is good and safe.

What I did like was that I booked the up level rooms, and when I did the check-in, they gave me one first-floor room, and the room was for people with disabilities. When I asked the receptionist, she said that with I want to change the room, I need to pay more. That was ridiculous. The room was ok, but until figured it out how everything works as was projected for people with disabilities was a challenge. When my daughter took a shower, she felt on the wet floor as she didn't know that the water from the shower ran for outside the shower drain. 😒

Great little hotel exceptional cleanness and coziness and with taste. Disappointing breakfast. I was expecting the breakfast quality to go along with the overall great quality of the hotel. It was disappointing the food no variety and especially the plastic one time use utensils, plates and cups.

I was expecting the breakfast quality to go along with the overall great quality of the hotel. It was disappointing the food no variety and especially the plastic one time use utensils, plates and cups.

The ladies who ran the front desk were very polite and helpful. Their names were, Esmeralda, Marissa and Jazmine. The breakfast was good and the lady taking care of breakfast was very nice. The location of the hotel was close to the two functions that I came to New Castle to attend.

No fault of the hotel, but there were very noisy people in the room adjoining mine. They kept me up until 3am in the morning. I found out the next day, if I had called the front desk that they would have taken care of it.

Every thing was clean, staff was on point with everything. She was refreshing the breakfast spread, very friendly, professional! David is the one who received us with a friendly smile, made us feel welcome, with great customer service! I have no complaints! Definitely coming back!

No bacon or cold cereal as an option!

Clean and friendly staff

When we got back after our evening out there was no parking available. I had to park in handicap and when I asked the front desk they said it was first come first serve parking. You had a lot of vehicles/trailers taking up 3 and 4 spaces. They should have been made to park next door as to not inconvenience other guests.

I really liked that it was right off the highway. It took me no time to return home. A pleasant overnight trip with my husband and I.

I would have preferred bigger pillows. Other than that, I really enjoyed my stay.

Clean everything, no loud guest, comfortable bed, nice shower, very convenient for my travel purposes, nice breakfast and super polite staff.

Street light shining in my room [316] with no ability to block it out. There should be a thick curtain vice sheer. $4.00 for bottle of water seemed a little high. My fault, I should have asked before I put it on the room bill. I thought the room was a little expensive, but I'm guessing that if it was lower, I wouldn't have had the peace and quiet.

Comfy beds, clean, good AC, and great breakfast!

Pretty sure someone scratched our car in the parking lot, and we had to buy water when we arrived at 10:00 pm, yet in the morning when we were leaving, they gave us a little bag with water and a cookie. Wish that would have been when we arrived, saving on the cost.