The staff members are friendly and helpful. Both women who I interacted with at the front desk were extremely welcoming, kind, and informative! I was super happy that we were able to check-in early without any additional fees, as we arrived by train a few hours before check-in. The room itself was beautiful and clean, with everything we needed. The river view was awesome (we stayed on the 6th floor)! This hotel is a bit pricier than where I would normally stay, but since it was only for a night I felt the splurge was worth it for both the view and the location. Having multiple restaurants within walking distance was convenient, and we also only had to walk 20 minutes to the train station and about 30 minutes to get into downtown. My partner and I enjoyed the breakfast, which was included in our stay and offered a variety of items. We also really appreciated being able to leave our bags by the check-in desk after check-out, as it allowed us to explore a bit more of the surrounding area before heading home.

The one downside is the spiders. I understand (and do not fault the hotel for) the gathering spiders on the outside of the windows. There were several webs and visible bugs in the corner of our window (on the outside). The part I did not like, however, was that there was also one large web in the corner of our room by the window. I assume this web was the home of the very large spider that crawled under the bathroom door. I know bugs might be difficult to manage in such an area (by a river and a wildlife center), however, I would hope that housekeeping takes the time to clear away the large webs that might gather on the inside of the rooms. Overall this would not stop me from staying here again in the future, but I am terrified of bugs and so I am more sensitive to this issue.

It smelt clean when you walked throughout the hotel. The staff was very friendly and helpful. The amenities of the room were exactly what we needed. The room was well stocked and accessible. Check in was smooth and the location of the hotel was perfect. We had a nice view of the water and town.

There was some dust and hair in the bathroom but the rest of the suite I had no complaints. The door for our room had some trouble closing and required some force to make sure it was closed all the way which made us more cautious when going in and out of the room. Also, parking is limited but we were able to find parking in front of Planet Fitness about 200ft from the hotel which wasn’t a big deal to us.

The breakfast was nice just wish there were more meat options (only had pork bacon) but loved the waffle stand, also could have had more fresh fruit only had strawberries. Location was really nice and the views AMAZING....definitely returning, loved how well equipped the kitchen was and it was rather spacious (the room) also the bed was pretty comfortable.

limited breakfast meat & fruit options.... really wrinkled pillow cases

Friendly staff and great location

Door to the room was very difficult to open. It took all our strength to enter and exit the room. It appeared to have been shaved but still not a good fit. Could hear others in the hallway having the same issue which resulted in the slamming of doors. The dining hall could use a secondary waffle maker. Not enough parking available for guests on hotel premises.

I liked the social hour they had on Wednesday. I loved the layout of the room. The view was amazing.

The back of the bathroom door had brown steaks. It appeared to be poop. I advised them of it and no one ever addressed it.

Location and staff are great

Rainy cold weather wasn’t your fault (:. Pet fee had increased I cleaned some small smudges off the room,s floor when we arrived, so you wouldn’t think we made them it did require some “ elbow grease”.

the room was awesome! the view was beautiful and the location was ideal for what we were there for!

1 elevator was broken the entire time of our stay. finding space on an elevator with our lag gage on checkout day was impossible and we had to carry all of our stuff down the stairs. breakfast on check out day never happened as the food was empty, no coffee cups so while we booked this location for the breakfast partially we had to go find some elsewhere!

Very good selection.why did they

Why didn't they clean our room after our first nite. . I did not pay to be a guest without clean sheets, dirty towels, unlikely we would stay there again with what to me is a lack of customer care and lack of cleanliness.

This was a post-surgical stay. We arrived a bit earlier than we planned, and the Front Desk person, Alasyia, was very helpful. Not only was she polite, but represented the facility very well.

Could not be more pleased.

My stay was very nice in the beginning somehow I wasn't checked incorrectly so I had someone come to my room and tell me that I wasn't registered to that room which led me to go downstairs and show proof it was a big inconvenience i was embarrassed in insulted

The rooms were very clean the view was great and it was convenient for the restaurants and other things in the are