The room was comfortable and clean. The bed was very comfortable. I really appreciated the high-end desk chair, which had excellent back support. Lots of other small touches were appreciated throughout, like the lemon water in the lobby. The shower was pleasant and in good shape. The thermostat seemed to function well. Appreciated the full fridge and microwave in the room, even though this was a short stay. I'll keep that in mind when I return to this area later for a longer trip.

The breakfast was acceptable, but better options for my vegan spouse would have been appreciated. The TV in the room was difficult to navigate, though that seems to be typical of hotel TVs these days. Given that this was an off-season mid-week stay at a property in a small town, not particularly close to the major attractions in central Florida, I thought this site shouldn't have been quite so pricey. But I'd probably pick it over other area options again, because it was an excellent and pleasant hotel in a good location for us to visit family in the area.

Best thing about this hotel was the staff. All the staff we met were friendly and pleasant.

We had car trouble so I had my wife taken to the hotel while I stayed with the car. They wouldn't let my wife check in without me being there. Had to call the hotel but they kept putting me on hold. Not happy about that. Also, I had to take a cold shower one morning because there was no hot water. It was fixed later that day. Finally there was a lot of noise in the area around the hotel. Sounded like a garbage truck picking up trash every night when we went to bed. It wasn't a garbage truck but I never did discover the source. It did eventually put you to sleep.

The staff were the best!!! All of them so friendly and accommodating! The breakfast was more than expected and since we had family there we truly enjoyed being able to share breakfast each morning together.

The bedding was really uncomfortable. What should have been a fitted sheet on the bottom did not stay in place and bunched up every time you moved. Also, it was hard to regulate the temperature in the room at night.

Location was perfect for my needs. Breakfast as a whole was good, could have a few more choices. Staff was very friendly and efficient.

Bed could have been a little more comfortable, maybe needed to be replaced. Bathroom shower only had one slider door to get in and out and was at the end with the showerhead. Could not reach to put shower items in the back of shower. Had to get into the shower to do this. Had stayed their previously and did not remember this problem. There were soda cans, etc and towels left by the pool, and a broken chair arm. No one cleaned the pool area except for the pool itself.

Because of his policies and his ideas, the guidelines and staying at the facility is horrible. I was charging extra night, which I did not even stay because I only needed a two hour late check out and they did not honor that so I was very disappointed in in the staff, not trying to accommodate or to, resolve the problem

The room was nice. It was clean.

breakfast was amazing, location in perfect. We walked next door to the Applebee's restaurant for dinner, which was an easy walk with 3 kids. Also the zaxbys is in the same parking lot which was nice. Large fridge was awesome and room was really clean.

Some of the bed pillows weren't as comfortable. And the toilet paper was really crappy. There was not enough coffee packets in the room or cups. The ice bucket wasn't very clean. Also not very many channel options on the TV.

Selection good, toaster could be put somewhere out of the way,to avoid standing in front blocking people. good car parking, on the 50 which was ideal for me

handle on the warming cabinet was loose. elevator expiration date was 08/01/2024 on both elevators

I was very impressed with the rooms, very nice, spacious, and very clean! The topper, I love the additional security, I felt like I was in a safe place!

One dislike… the gentleman asked for an additional $25 deposit after I checked in! If that is your policy it should be added online when booking, that’s the purpose of booking online…not when checking in!!! Just my thoughts!

I always love staying at this hotel as it is close to friends who live in the area and its a beautiful hotel. Staff were friendly and very helpful. Breakfast was a little average for the price of the hotel but still edible :) the pool was clean and perfect for the hot september weather!! Rooms were a great size and comfortable.

I liked everything and this was my 2nd stay... but im wanting to rebook for the next year and the prices are extortionately double the price the whole year round!! I think this is extremely disappointing and i likely wont be rebooking with this hotel for this reason - a £700 stay has now turned into a £1400+ stay which is not really worth it for Clermont - this is not even Orlando or remotely close to Orlando. Disappointed and gutted!!

Breakfast was average, but it was timely and plentiful.

I think there should be protected boundaries and areas, where animals are not allowed. Unfortunately, not all owners are responsible. Animals were in food areas & relieved themselves in common areas. I am an animal lover and I try to be considerate of others, especially those who might have allergies.