We stay @this Renaissance Waverly Atlanta every year when my Dodgers come to town and have always had a fantastic stay. This stay however "prior" to coming was terrible! I always reserve atleast 6-8months in advance. Well, over this 6months everything was a GO, then the day B4 we were going to show up I checked both my reservations and found out someone or a glitch CANCELLED My Reservations exactly 1week before check-in date! So I lost BOTH our Executive Suites. What upset me most of all is that I got the "Oh Well" attitude from Both the Reservation Reps and Hotel over the phone. You talk about having a major meltdown , I was having one. I had no choice but to reserve 2 regular rooms which I didn't want for our Annual 5star vacation (4 Day Game Series) When we showed up Alex front desk Rep actually has Empathy for me on my experience and told me I'd been through enough the last 24hrs he was going to try and put me in better rooms. It's People like ALEX we need MORE OF❣️ I hope nothing like this happens again because we love this Hotel always have. But this was a terrible experience that's almost made me lose faith in Marriots customer service/hospitality "Training Program.

Every aspect of our stay was wonderful. The facility was clean and well maintained. The entire staff was helpful, friendly, and professional. The young lady who checked us into our room went above and beyond to help us check in early. The breakfast was outstanding. Check out was simple. My husband and I attended an Atlanta Braves Baseball game and chose this hotel because of the convenience to the stadium. Our stay did not disappoint. I highly recommend this hotel.

No complaints.

Friendly staff, professional atmosphere, convenient location. I have had breakfast in the past, and it was amazing.

While trying to use personal hotspot, signal was not very good and would not allow me to do the work I needed. I felt like I would of had to purchase the Marriott wifi in order to get good signal, and the cost of the room alone, this should not be an issue or requirement. Although this site is very close to the office I and others in my company visit, I noted that this issue was a problem for them as well in the past and several have opted to move hotels. I am hopeful this is resolved.

The hotel is amazingly beautiful I will be coming back with my family

The hotel looked clean. But my actual room looked clean but. Under the chair neat the light I stuck my hand under it looking for my shoe & picked up a black sock with a condom used condom attacked to it. Extremely nasty but I really enjoyed the hotel the cleaning people needs to look throughly & I do understand the oversight as it was under the chair. But again I do love the hotel & enjoyed everything else

I love the interior and interior of the building in the room that we were assigned to, and also the things that were included with our will stay there

There was a little interference with getting checked in, but a nice lady that was near, helped us and gave us the best service while being there Treyvia (pls excuse me if I spelled her name wrong)

Nice room, great location. We were in Room 533 and our Housecleaning lady was awesom

We booked our room on Booking.com and it said the room had a sofa. It did not. When we arrived Thursday night at around midnight, when we awenoticed there was only one robe.I walked down to the front desk barefooted(not thinking) the security guy chastised me for not having on shoes🙄at 12:30 AM. When I informed them of the robe they both( the lady and the aforementioned guy) were like "too bad you'll have to wait until tomorrow" Also the phone in our room didn't work so I always had to go downstairs for anything we needed

I had to stay for a work event, and location was perfect for dinner and other possibilities. Staff was very friendly and helpful. There was several different things going on at the galleria and mall, and I have no complaints!

I had a few issues with my key working properly. I assume you had to hold it a certain way perfectly, and it was just an inconvenience trying to get back into my room every time I left.

Everything, clean, friendly staff, all the amenities you need when you’re away from home. We forgot our toothbrushes & guest services had them without question or additional fees. Elevators were fast to accommodate the needs of guest who were attending the game. Close to the stadium. Quick & Friendly Check in & out.

Our shower dispensed water from head & spout, filling the tub up & was slow to drain.

Attentive staff. Very conveniently located in regard to Cobb Galleria and an extremely clean facility. My trip was short but the stay was enjoyable.

I don’t understand paying for parking as a guest to an establishment. Parking should be validated or at a minimum discounted for paying guests.

Premium bedding and blackout curtains made for a very comfortable sleep experience.

Housekeeping knocked on our door at 9:30 am and woke us up from a deep sleep, apparently just to ensure we vacated on time. We had hoped to enjoy a leisurely start to the day, relaxing in the quiet of our room. Their interruption was disruptive and intrusive, done purely for their convenience since we did not ask for a wake-up call. The first rule of hospitality is you do not disturb your guests unless they have stayed beyond checkout time or it’s a matter of safety. Neither was the case here.