Very clean. Close to Highway. Family all said beds were extremely comfortable. Walk in glasses showers were very nice. Exceptionally clean main lobby and breakfast area. Excellent breakfast staff.

This property was easy to find and was located on the way to my destination. Since it was right off the highway I didn’t lose travel time to get there. Front desk staff was very pleasant both checking in and checking out. Breakfast provided a tasty combination of options including meat and non meat proteins. Bed was very comfortable.

While the room seemed clean, after settling in I’d notice a random stain here and there. Could be nothing or possibly leftover who knows what from the guest before me. I thought about grabbing my Clorox wipes but decided to just avoid the stain areas of the room as I needed to use my time preparing my work.

The room was clean, the check in process was easy and the clerk friendly. The shower had a glass door and was bigger than most hotels. The coffee is ground when press the button to brew which is great and not in the hotels I've been in

Not enough lighting in parking lot, esp toward the back row The room doors don't have the bar latch that you can slide over the door to keep it from being pushed open, the roo.s so have a square piece that comes out but I don't feel that is as effective since it doesn't go across the door

The customer service was beyond expectations. All the staff was extremely nice and went out of their way to make sure things were exceptional. This hotel was honestly the best value I have ever had.

The breakfast in the morning was a little lacking. One of the two automatic coffee makers was down, which made for a bottleneck as people stood in line to get a cup. Also, there were no hot food items left and only a few select fruit items when we went. However, I will point out that it was about 30 minutes prior to the breakfast ending time, which could have played into the lack of variety.

Breakfast was good for something lite. Room was clean and pretty quiet. Staff was nice.

The shower handle was so loose it fell off several times. This is something housekeeping would have noticed while cleaning and should have been addressed. Also the $30 “incidental” charge is BS. Seems like just a way to generate interest income for a few days since there are no in-room incidentals.

Breakfast was self serve, pretty good variety and availability.

The worst part of our stay was the fact that Booking .com DID NOT send our booking in to this hotel. The hotel showed us that our name was not on their list of reservations for that day/night. We then had to go through IGH and book a room again. At this point we did not know whether we would be charged for our booking through Booking.com, and the hotel said they had nothing to do with finding out for us. Plus, we followed the directions to contacting Booking.com from our paperwork and never did reach a person we could talk to. Found out later that we WERE charged for the original booking. However, after a full day, that charged was cancelled. I will not EVER use Booking.com again and will go through IGH directly as the AVID hotel was suitable for our one night stay.

The room location

When I arrived here, they charge me an additional $75 because I had a pet. I told them that I booked a pet friendly hotel, expecting to have that fee already added like it was when I stayed at Tru by Hilton I was not happy with the additional fee, but what was I to do with that point.

I'm not very picky and for me breakfast was fine - the one you expect from a budget friendly hotel The facilities look simple but modern. Lubby is very inviting and modern. You have coffee in a lobby available 24/7

The shower door in our bathroom needed a good clean from the suds. The TV in the lobby was set on MSNBC channel only all the time, looks like corporate management pushing their political views on their guests.

Extremely clean and refreshing, the Clerk was the friendliest I’ve ever come across. Breakfast was really great, coffee was available 24hours and really great.

I do enjoy a pool and hot tub but there wasn’t one on this property.

Breakfast was great; could potentially add a pancake/waffle machine but the breakfast was perfect for the occasion. Nice and sweet. Staff was nice and professional. Coffee was pretty freakin good.

Could have used another towel (to use a shower mat). The current shower mat was small. This isn't a big deal but figured I'd mention it.