I really liked the staff, they were helpful and smiling. The hotel has been renovated and looks like new, there is a good restaurant downstairs. great location, about 10 minutes walk to the beach and a minute to all the shops and restaurants you might need

having paid for a room with a balcony we got something different from what was in the photo, the balcony was behind a closed door in the toilet, why depict a different room in the photo where there is a balcony in the room, for this I reduce the rating for the stay. The room was never cleaned for 5 days (but we were warned about this at the reception when checking in) and they did not bring new towels although we asked for it on the very first day. Oh, and parking is $50, they could have made a more reasonable price for guests

Intimate size didn’t feel like a number, comfortable beds and lovely pillows, lovely decor downstairs, very pleasant staff

Poor noise proofing, sliding doors in room didn’t completely seal when closed, noise transfer from other rooms and outside/on the street below significant. Housekeeping very poor, it wasn’t until day 4 that our rooms were serviced and they came at 8.20am and seemed surprised we were still in bed! Fish and prawns at dinner were overcooked and almost inedible

Super close to everything, big spacious rooms, hotel staff were super accommodating/friendly/helpful, valet parking was phenomenal

The only comment I have is how the shower doors are set up in the bathroom. I dont know who was in charge of designing a half glass shower door because every time we would shower, water would inevitably fall to the outer floor. This would make the ground wet where the toilet was and we would have to waste towels trying to soak up all the excess shower water. Poor design choice.

The stuff was super friendly, the rooms were big and clean, the hotel itself is very close to the beach, markets, and city center. It also has a pool with a bar for adults only. Very fun. Recommended

Excellent location, with an easy access by bus to HNL airport and other Honolulu landmarks. Waikiki beach is just a few minutes' walk away. There are also many bars and stores around.

No utensils in the room, such as a spoon, a fork or a bottle opener. It's also the first time in my life that a hotel charged me extra for wi-fi.

From the moment we got there we had the best experience. We arrived around 8am and our room was already ready for us which was amazing after a long haul flight. Any request made was responded to with a smile. The upgrade to facilities, the rooms and beds was great. We loved the Hallmark channel - watched christmas movies.

The pool temperature was very cold but that is so minimal, it was great that it was there as I travelled with my mum who needed to do her hydrotherapy exercises. A step to help her in would have been great but it was really no issue.

Overall, the location was perfect. We were walking distance to anywhere we needed to be and it felt like we were in the heart of Honolulu. Very close to highly recommended places to eat, the beach and pickup/drop off points for tours. The room was all we needed as we did not plan on spending much time at our accommodation so we didn't mind that we didn't get a view of the ocean. Staff were friendly and the amenities were great! We also had breakfast/coffee included which was fantastic. The breakfast inclusion was off the menu, rather than a buffet style which we enjoyed a lot!

The only thing we didn't like is that we did not get our room cleaned everyday. Normally not problematic but as the showers do not have doors, the water saturates the bathmat, thus it does need replacing daily.

This hotel is such a vibe! They have a live DJ on Thursday/Friday. They do hula lessons and have a bar in the pool area.they have 2 different Happy hours..the restaurant was very good. And no children are allowed..Not having to listen to other people's children on my vacation was wonderful.

The patio door has a small gap that won't close completely so I heard more of outside than I would have preferred. Also when the winds are high u can hear it thru the exposed pipes in the ceiling. It makes the room sound haunted😂🤣you'll know it's just the wind but it can still be a little unsettling

Great Honolulu location, in the middle of Waikiki, close to the shops and beach. Friendly and helpful staff.

Perhaps is a lack of staff with housekeeping, hence attention to detail is overlooked, booked for a day early to ready the room for early check-in (mentioned in the preferred check-in time) for 3 persons but the room only had 2 sets of toiletries, and the concierge/frontdesk mentioned we were a “no-show”, was amended though so is a small issue. When housekeeping did show, room was satisfactorily cleaned. No laundry room. Due to clubs/disco around the vicinity there may be some noise pollution, if you want to sleep early, try to request for the higher floor rooms.

Great location and excellent service from Gerard on reception. Fab restaurant offering small plates of fusion Japanese food - best sushi ever! Parking available - chargeable Nice bar area and back yard space with plunge pool.

Though a nice back yard area, all the high rise buildings prevented the sun from getting to it. There are lovely day beds - chargeable - which seemed a bit mad as no-one was using them and therefore not using the outside bar. The whole outdoor space was under used while we were there . The Queen room is very small - and we had a lot of luggage - perhaps the bedside tables could be replaced with cabinets to increase the storage area.