The location is great because it is inside the park. You can easily hike to different trails by staying here. We had a Deluxe Triple Room booking for 3 people. It had great view overlooking the crater. But the room carpet needs major change. It was old and stained. Did not make us comfortable walking on it on barefoot. Same applies to the hotel common area carpet. The buffet breakfast is $19/adult and the options were good. They had a person preparing omelets of your choice. They also had a coffee shop and a nice gift shop. The lobby area got crowed from noon, mostly because park visitors chose to dine at the Volcano House. There were people hanging around till late evening (dinner reservations) in the lobby because of the great view the Volcano House offers. This made seating a challenge for Volcano House residents in the lobby area and it was loud too. Parking was a challenge for Volcano House Residents because of the Park Visitors and dining crowd. They need to work on that.

The carpet in the room and in the hotel was old and stained. Parking was the worst scenario. The lobby was always crowded from noon till late evening.

If you have stayed in other National Park hotels and prioritize the amazing views and proximity to the park, you will LOVE Volcano House. While National Park hotels, including Volcano House, are typically historic and lacking in technology and some amenities - what you gain in connection to the park makes it a perfect place to stay when visiting Volcanoes National Park. The restaurants, gift shop, and fireplace were phenomenal. I would absolutely stay there again.

If you are someone who prefers modern hotels and technology - you may not be happiest in this hotel. I personally think this adds to Volcano House's charm.

The service in their restaurant was terrible. Slow to take our order and slow to bring our food. Buffet breakfast waiter asked if we wanted coffee and cream. Yes we did. Coffee arrived, but cream arrived after coffee had grown cold. Really, how hard is it to carry a small pitcher of cream. At dinner weren't told about the specials. Food was marginal. But the view of the volcano was amazing

Location on rim of volcano ideal for viewing volcanic activity. Room supplied with hair dryer, emergency light, night light, double door locks, screened windows, blackout curtains, good menu selection in Rim Restaurant. Parking limited since closing of nearby visitors center on February 17. VC will be closed for two plus years for remodeling.

Bed firmer than expected. Limited parking.

Great location and view.

Rooms were rustic but fine. Dinner at the volcano house was the only real negative. Dinner came out 80 minutes after ordering. My steak was half undercooked and half overcooked. No real acknowledgment from a manager or staff for the issues. Restaurants can have a bad night but I was disappointed in the lack of accountability.

Simple breakfast elevated by outstanding Kau Coffee Mill coffee and made to order omelets. The location of course is beyond unbeatable. We knew this is a basic hotel though at the end of the day staying here was very worthwhile.

The safe was useless as the keys did not work reliably. Wish there were at least a second chair in the room.

A solid “Old School” (in a good way!) National Park hotel. Where else a you stay on the rim of an active volcano? Second visit in 3 months. No TV:)

It will cost you to have this experience, but worth it. The discounted rooms are fine, but you can get a bit of smoke from the fireplace on the parking lot, entrance side.

I love the legacy and rustic charm of the hotel. Very accessible to the hiking trails and park visitor center. Also seeing the active crater right outside the hotel was a sight to behold. Staff was amazing, I requested for a fridge and they provided one. They also hand out free cookies at 5:00 PM which was a nice treat.

Location was amazing, complimentary coffee in the lobby first thing in the morning, 12:00 pm check out was a huge deal plus for us.

Didn’t really dislike anything. It’s an old building and you can see that. My only comment would be that perhaps the carpets be changed out. Ours looked really old and dirty.

The location was perfect... great location to start our day at Volcano National Park. The breakfast buffet was good. Michelle at the front desk was very friendly and helpful.

The room was more basic than we expected. Very old. First time we have ever stayed in a room without television.... wish I had known that in advance.