Excellent staff helped with everything and very polite and friendly. Adult pool tidy and peaceful, good breakfast buffet. Suite cleaned daily unless we requested it wasn’t. Good water pressure in the showers and facilities. Spa facilities are separate however we only went to the spa for couples massage so didn’t bother us. We were on our honeymoon and got our room upgraded for free and a couple of discount vouchers for use at the spa. Courtesy car very handy for general use in Wilea. Overall stay at the property was an 11/10, nice romantic and private feel to the resort and the rooms. We will be back to stay no question.

Loved the on-property amenities, especially the Makana Cafe/Coffee Shop/Store. The beach in front of the Kea Lani is fantastic, the view of Kaho'olawe and Molokini is amazing, and the central location among all that Wailea has to offer is wonderful. The staff was, without exception, friendly and accommodating. Luz greeted us at check in then provided assistance throughout our stay. Great stay! Can't wait to go back.

You need vegan options at your restaurants. I went to the podium at your breakfast/brunch buffet and was disappointed to learn that there were zero vegan options (other than fruit, which I already had plenty of in our suite).

The room was perfect! Housekeeping was superb. Location and room view were superb. The updated, remodeled crisp, clean and restoration hardware type style was perfect.

I just wish the resort itself had an American sit down restaurant and more area around adult pool. It seemed the cabanas at the adult pool were always empty, with this in mind maybe for guests who stay a week award them with a cabana one day. I would have like to see more activities at the resort available and more ocean equipment available for guest use.

Loved having a suite. Excellent message. Nick's and Ko's were outstanding. The early mornings on the balcony watching the whales, dolphins, and sea turtles were incredible. Loved the birds and all the trees. The hotel felt crisp, open, and clean.

Coffee in the room may be the worst coffee we have ever had. Room service coffee was terrible, too. Room service food was so-so. Didn't love the actual spa facility. The big brown condo/hotel blocking the view was an eyesore and distraction, and it limited the small beach even more.

The room layout is great for a family, a closing door separates the living room, had a sofa bed and roll away in there, very large bathroom and balcony. Good pools and lovely beach. Real bonus water refill everywhere and guest laundry room.

It is a large hotel, so a lot of corridor walking , only seem to be 2 lifts down, could certainly do with a few more. Also undergoing a massive refurb, we were told the reception was being done but hadn’t appreciated that meant jackhammer banging all day. Could still hear by the pool and breakfast was deafening. Would advise checking on this before you book.

Everything was PERFECTION! Book the option that includes breakfast and your morning time will be heavenly. Rooms are stunning, staff is welcoming, and the grounds are beautiful. We enjoyed the beach chairs, and the daily hour of free snorkel gear. Treat yourself and book the ocean view, or upgrade at check-in. We have also stayed at the Grand Wailea and preferred the rooms, pools, and restaurants more at the Fairmont. Enjoyed our experience immensely. We hope to return again!

100% happy with everything! Only disliked having to leave, and wish we could have stayed longer.

Stunning property including the building and gardens, set right on Wailea Beach. Helpful staff, lovely rooms with great amenities including Le Labo products and Nespresso coffee. Great food choices on site with the 3 restaurants.

More children with their families than expected for this type of hotel. We avoided the pool with the swim up bar because of this.

The hotel was beautifully designed and the beach was lovely too. The room itself was clean and had a good bathroom. The breakfast was very thorough with many options for different tastes.

The staff at the reception was not having a good attitude toward us and not sure why but she was having a condescending behavior which I certainly didn't appreciate. I never had this experience in any other Fairmont locations and had always been treated respectfully but this time was very disappointing. We didn't let her attitude to put damper on our experience and we still enjoyed the stay but it could definitely impacted that. Unfortunately I don't remember her name but in my receipt I think it is referred as cashier 15.

Beautiful hotel inside and out! Luxurious rooms, excellent and helpful staff, gorgeous location. Highly recommend.

Noisy guests (?) in the room above ours! We were disturbed daily (early mornings and at night) by the noise of chairs and furniture being moved around, drawers opening and closing and sliding doors opening and closing in the room above.

Beautiful grounds. Great little beach. Super smart friendly staff. Great food. Rooms are fantastic. Loved the place.

Only complaint. I booked a garden view room that looked over a street with very little garden. Change was possible but not at reasonable price.