This is a great place if you don’t expect a tv for streaming. I was so surprised! Hot breakfast choices included lots of scrambled eggs, fruit, plus many many other things. Bed was wonderful, spacious King room with sink & office space was perfect. The main lady at the front was so friendly and helpful. Cleaning staff was thorough. Wonderful location, too! So convenient to everything in Oakbrook.

Eggs or yogurt were the only protein choices for vegetarians. No smart tvs so come prepared! No coffee all day was tough. Just 7a-9or 10a during breakfast. If you want to pay extra, they’ll make a cup or latte but I’m used to having it available in hotels.

The parking is not easy to find or access. The doors were locked on yhe back side of the hotel… with rain and high winds that weekend it was tricky to be at the rice place at the right time for good parking…The shower was broken in our room and some switches and outlets didn’t work. After a storm blew thru we couldn’t get lights to work in half of the room… we needed to be somewhere and had to get ready in the dark… or using the tiny mirror above the fridge area… the staff on duty had to wait for fixer to arrive to find the breakers…. we were not offered blankets or pillows for the couch bed we had to go scrounge some up… over all it was a place to sleep safely and close to where we needed to be but this year we were a bit more disappointed in the venue it self… last year was a better experience for us…hoping it was just a fluke…

We ordered food at the bar, which was alright, we ordered the burger- honestly we asked them if it was cooked well done and his response was yes. Both of my patties were red in a certain part. The fries were amazing. The only other complaint I had was there was not enough pillows for the king size bed. As soon as you lay on them they were flat. Pool was fun. Smoking areas were nice. There was plenty of food to choose from for breakfast. Too much sausage though and no bacon.

Channels were not enough Lack of good pillows Bar burgers were not well done and only need 1 party they are thick. Breakfast needed bacon and not all sausages

Breakfast was included and had many options on what to eat.

Breakfast buffet was included but it was very crowded after the first 30 min and was very hard for the staff to keep everything clean with the large amount of guest traffic. More breakfast staff should be considered. They even allowed the 1st floor conference room for people to eat in for the overflow amount of guests to have a seat. May need to assess and address the crowd condition. Thank you for considering our feedback.

The selection at breakfast was great. There were a lot of people so the room across the hall was opened up for people to eat in. We requested no feathers in our pillows and housekeeping brought us foam pillows within the hour. Front desk people were very friendly.

This is not the fault of the hotel, but there was a group of young kids staying on our floor and they were running in the halls very late at night. We called the front desk to let them know. Eventually the kids went into their rooms and it was quiet. Since we requested a king room and had a reservation, I would have thought that they would be sensitive to having a bunch of kids running up and down the hall and put us somewhere else. For our second night, they were all gone so it was quiet.

Location, breakfast options, and quiet rooms !

We lost power in the bathroom and vanity after a storm rolled through we couldn’t use it until their maintenance person came in while I’m certain it was just a breaker.. the elevator button doesn’t work very well and some of our room things didn’t work… (bathroom fan, lamp by bed, and outlet near tv.) parking was a-lot a nightmare as they locked the back doors. Also got stuck in a room with out a bath and we booked one with a bath on this…

Great location, very comfortable, spacious room, comfortable bed. Very good breakfast. Staff very friendly and accommodating.

Our only complaint was the prices of the drinks, snacks offered. There was no drinking water jug, container in the lobby, as is frequently in hotels for guests. The prices of the bottled water were outrageous; more expensive than at airports! If you are going to charge those prices, you really should provide cold, drinking water in the lobby for your guests. Otherwise, the place was great.

The room was spacious and quite comfortable and the staff extremely accommodating. We had a traffic accident the night before our departure. The manager expressed great concern and offered to delay our checkout time as we negotiated with insurance company, auto repair, car rental, etc. We also appreciated the breakfast--in general a good variety and everything in good supply. Our only complaint is that the buffet line got to be a bit claustrophobic during the weekend.

We found it odd that the bottle of body wash in our shower hadn't been replenished before we arrived. Also, although the room was quite clean overall, there were cobwebs on the light fixture over the bed. Little details, but they can leave an impression.

The layout of the suite was exactly what we wanted and couldn't find anywhere else. The partial wall between the bed and the couch made it easy to share the room, but still have some privacy between the sides. I was travelling with my elderly dad, who needed me at all times, but we didn't want to watch each other sleep. The breakfast was also outstanding, and I enjoyed having the bar available in the evenings.

The biggest issue was the lack of information about providing housekeeping only upon request. When our room wasn't cleaned the first day, I looked for a notice in the room and found nothing. At the end of our five night stay, I finally noticed the sheet of paper posted at the check-in desk explaining the housekeeping policy, but it wasn't pointed out to me when I checked in and we could have used a cleaning. I did pick up extra supplies at the desk as needed. My elderly father also had difficulty maneuvering in the bathroom to close the door. He doesn't specifically need any handicapped services, but it did take some contortions to get into the bathroom and close the door that were difficult for him.

The size of the room was impressive! and the location perfect. We had one issue with the room and the staff was very helpful in getting us a new room, on the same floor without any issue, and with ease.

The fact that we had to change rooms. Being picky, the facility could use slight renovations, there is some wear and tear that could be gussied up. But otherwise, we thoroughly enjoyed our stay and would stay again.