The hotel and room were both gorgeous- I loved looking out my room's large window to watch the planes come in and out of O'Hare. The bed was large and comfortable, and the room sported a very large TV with chrome cast which was nice to have during my stay. Direct access to the convention center was a bonus as well!

My room was missing trash bags in all of the trash cans, and the "text the front desk" feature to request more did not work. The room was a bit small for the price, but if I hadn't booked for an event I'm sure the price would have been more reasonable.

Room and comfort: I stayed in a which was modern and clean. The bed was comfortable with good linens, and the desk setup was practical for occasional work. I appreciated the blackout curtains, which helped with the early morning sun. Minor drawbacks included occasional hallway noise and a slightly compact bathroom; neither issue ruined the stay, but they’re worth noting if you’re sensitive to sounds or prefer more space. The Wi-Fi worked well for streaming and video calls, which was important given my travel schedule.

For an airport location, the convenience and service are strong selling points, but price is a consideration. If you need a stress-free airport transfer and a reliable night’s sleep between flights, is a strong contender. I’d consider returning if I can snag a promotional rate.

The room was very comfortable and quiet. Housekeeping staff were very friendly. The airport shuttle was the reason I chose to stay here and I'm glad I did. Despite a conference the elevators moved fast and there was hardly any waiting time when I needed to use them.

I didn't know where the front desk was located when I entered the building. Turned out to be on the floor above. The lady who checked me in was very unfriendly. Did not even smile. It was down to business and nothing more. I felt like I was imposing on her time. Later I had to return for a dental kit as I had forgotten to bring mine and I received it along with a glare. The meals were expensive with not a lot of variety, in my opinion. The front desk never answered the phone from the room. I tried multiple times but to no avail.

I made a last-minute reservation at this hotel after my flight was delayed until the following morning, and I needed a place to "sleep" (more take a glorified nap) that was as close as possible to O'Hare. This hotel is 3 miles from the airport, it's absolutely huge, and despite the enormous line for the check-in, the people at the front desk worked incredibly fast. I was very happy with the room, and it served its purpose. No complaints.

The line for check-in could have moved even faster if there had been more people at the front desk - but hey, it was almost midnight, so I'm not complaining.

It was my second stay in this hotel, so I already knew what to expect. I just love the hotel decor - the combination of concrete, plans and the modern accents make it look very upscale. Me and my husband liked the very spacious room, heater was quiet and very efficient and also it was super clean. We had a very friendly server in the Restaurant.

Our room was far this time, a lot of walking to the garage. Next time I will request one closer. Also - it is absolutely not the hotel’s fault, but there was a ton of people in the hotel - no idea if it was a group or something, but they were pretty loud after 10 pm and I struggled to sleep. I forgot that it’s a huge hotel and this can happen. Maybe it’s because we stayed on a Saturday night as well.

Great front desk and restaurant staff; the location is simply perfect for short business stay given the proximity to the airport and the Blue Line train stop within a 5-minute walk, especially for visiting Chicago quickly. Shuttle service from the airport is fast and quick (a bliss after a long flight). Good variety and quality for breakfast. My room was in the good range; despite the proximity of the airport the noise was not noticeable.

The only somewhat discordant note concerns the complementary water at 4€ for guests, not exactly the height of hospitality. Otherwise everything else is okay.

Good location, very large parking close to the airport. The “L” is walkable, very easy to get to Rosemont station to go to downtown Chicago or to get to the airport. Easy to get in and out of the parking (get a ticket to drive out at the lobby).

Breakfast buffet was good with plenty to choose from including an omelette station, but $27,50 was quite expensive for what it offers. Building and rooms are a bit dated, lobby looks like a panopticon.

I liked the cleanliness as well as the space in the room. We had enough room and felt comfortable in the premier double bed room with 3 people. I also loved the proximity to the convention center. The staff was very nice as well! The restaurants were really good too!

I would say that some of the pricing was a bit high but that is to be expected with Chicago and for the event we went for. I do wish the mini-fridges weren't just for drinks and were cold enough for food.

Gigi at the front desk helped us at both check in and checkout. She was AMAZING! She accommodated us with an early check in, and made both processes a breeze! The hotel lobby and architecture were stunning! We felt very fancy staying here. The location was fantastic. We used the rail system to get into the city for our concert, and it was an easy walk to the station from the hotel.

Nothing.

Our room was spacious and comfortable and the complimentary shuttle from the airport was brilliant. Breakfast was tasty and plentiful and great value for money!

We waited for 20 mins to check-in which after a long flight was not ideal - totally appreciate there was a lot of people checking in and there was 4 members of staff on reception but there didn’t seem to be any urgency to attend to guests quicker.