The room was very comfortable and quiet. Housekeeping staff were very friendly. The airport shuttle was the reason I chose to stay here and I'm glad I did. Despite a conference the elevators moved fast and there was hardly any waiting time when I needed to use them.

I didn't know where the front desk was located when I entered the building. Turned out to be on the floor above. The lady who checked me in was very unfriendly. Did not even smile. It was down to business and nothing more. I felt like I was imposing on her time. Later I had to return for a dental kit as I had forgotten to bring mine and I received it along with a glare. The meals were expensive with not a lot of variety, in my opinion. The front desk never answered the phone from the room. I tried multiple times but to no avail.

I made a last-minute reservation at this hotel after my flight was delayed until the following morning, and I needed a place to "sleep" (more take a glorified nap) that was as close as possible to O'Hare. This hotel is 3 miles from the airport, it's absolutely huge, and despite the enormous line for the check-in, the people at the front desk worked incredibly fast. I was very happy with the room, and it served its purpose. No complaints.

The line for check-in could have moved even faster if there had been more people at the front desk - but hey, it was almost midnight, so I'm not complaining.

It was my second stay in this hotel, so I already knew what to expect. I just love the hotel decor - the combination of concrete, plans and the modern accents make it look very upscale. Me and my husband liked the very spacious room, heater was quiet and very efficient and also it was super clean. We had a very friendly server in the Restaurant.

Our room was far this time, a lot of walking to the garage. Next time I will request one closer. Also - it is absolutely not the hotel’s fault, but there was a ton of people in the hotel - no idea if it was a group or something, but they were pretty loud after 10 pm and I struggled to sleep. I forgot that it’s a huge hotel and this can happen. Maybe it’s because we stayed on a Saturday night as well.

Great front desk and restaurant staff; the location is simply perfect for short business stay given the proximity to the airport and the Blue Line train stop within a 5-minute walk, especially for visiting Chicago quickly. Shuttle service from the airport is fast and quick (a bliss after a long flight). Good variety and quality for breakfast. My room was in the good range; despite the proximity of the airport the noise was not noticeable.

The only somewhat discordant note concerns the complementary water at 4€ for guests, not exactly the height of hospitality. Otherwise everything else is okay.

Good location, very large parking close to the airport. The “L” is walkable, very easy to get to Rosemont station to go to downtown Chicago or to get to the airport. Easy to get in and out of the parking (get a ticket to drive out at the lobby).

Breakfast buffet was good with plenty to choose from including an omelette station, but $27,50 was quite expensive for what it offers. Building and rooms are a bit dated, lobby looks like a panopticon.

I liked the cleanliness as well as the space in the room. We had enough room and felt comfortable in the premier double bed room with 3 people. I also loved the proximity to the convention center. The staff was very nice as well! The restaurants were really good too!

I would say that some of the pricing was a bit high but that is to be expected with Chicago and for the event we went for. I do wish the mini-fridges weren't just for drinks and were cold enough for food.

Our room was spacious and comfortable and the complimentary shuttle from the airport was brilliant. Breakfast was tasty and plentiful and great value for money!

We waited for 20 mins to check-in which after a long flight was not ideal - totally appreciate there was a lot of people checking in and there was 4 members of staff on reception but there didn’t seem to be any urgency to attend to guests quicker.

I stayed here for the marathon I found it to be close enough to the city but also far enough away from the madness of a big city.Metro is quick walk away. Hotel is clean and well maintained from toilets to bedrooms. The shuttle service is very handy for coming and going. The park walk beside hotel is also great. I would definitely recommend staying here.

I thought the buffet breakfast was a bit steep in price,€25 and you might only eat and drink 5 or 6 dollars worth of food and drink. The lobby area could do with a few comfy couchs to have your coffee at,tables and chairs are fine,but it's nice to chill out on a soft sofa chair.

Everything was super. I think all things were fairly priced too. I met somebody at the hotel whom I loaned a sales manual too. Unfortunately, I overslept and in the morning I had to rush to the airport. I have no way of contacting this person. I realize that the hotel has a policy of not releasing data, but could the hotel please give my contact information to this person so that they can contact me? Unfortunately, I lack a name, only that she was a guest on Friday and that she was from New Zealand, a British citizen. I know it's a long shot, but maybe I can retrieve my manual. Thanks in advance for any help you can provide. Jesse Sanders

I really have no complaints. You have a super team there.

classic john portmann designed hyatt has not lost its glamour, however some of the newly renovated rooms are just bland and characterless.

was "upgraded" from a king bed to a two bedroom in the "premier tower", needless to say this was not an upgrade nor premier. I understand that sometimes a room type may not be available, but would prefer a reduced price over euphemisms.