For someone who doesn't have a car it's quite difficult to go to Chicago's center. It's a 23 minutes walk to the train station and then probably 1 hour to an hour and a half depending how far to the center you are going. If i knew the case i would prefer to pay a little extra in order to find a hotel closer to Downton or at least to a train station. The weather was really hot on 23 of August (all those days actually), so having to walk so much without a trace of shade wasn't ideal to start our sightseeing. Other than that no major issues.

Environment very nice, room very nice as well

They didn’t have the airport shuttle on the 24th and I had to pay a taxi on me. Which was unexpected because I chose that hotel also for the airport shuttle. So yeah keep in mind that… I would have put a 10/10 if it wasn’t for the unexpected airport shuttle cancelled from Saturday until Wednesday without notice or info at the moment of booking…

The staff was excellent, kind, courteous and professional. Alot of professionalism is lost in the world right now, but not at this facility, it was excellent!!!! Everyone treated me like I was a Millionaire, with respect and very personable. I will stay there again.

I left to down town and the walk in the middle of the night from the parking structure to the Hotel was very scary, but that walk would be the same at any Hotel if I think about it.

The hotel was in a convenient location to a concert we attended. Easy access and very easy to find and easy to navigate the area. The room was nice and roomy, clean, comfortable and quiet. The front desk people were welcoming and friendly!

A few things I didn’t like was the cost was a bit high but convenient to where we had to be. The second thing it was a $25 charge to park which I think should be included in the price you pat to stay!

The staff from the front desk to the restaurant were all amazing. The food was delicious and the staff very courteous and helpful. My entire stay was fantastic. I would definitely come back to this Hotel.

Nothing, everything was fantastic. I was pleasantly surprised about the whole experience. I would recommend this place to anyone traveling near Rosemont. The staff was amazing and everything was very clean.

The person at the front desk was extremely friendly and helpful. We were only there from late at night till early in the morning so I don’t have huge opinion

I felt the bed was a bit hard. As were the pillows. And the sheets were not soft. We did not like that there wasn’t a continental breakfast after paying so much for a room for a night having to spend $15 each on a breakfast to run out the door. That they didn’t have a late airport shuttle so we missed it and had to Pay for a taxi so I think they should have had shuttle service until midnight

Clean and comfortable. Good location

It needs updated - tech wise. There’s no way to charge anything unless you remember your cube, which isn’t usually necessary because most places we stay usually have at least a lamp with a usb port. Also, the AC was broken but they switched us to a new room after a couple hours.

Liked the breakfast, , nice staff , loved the location, liked the room

The duvet on the bed was flat ....should put new duvets or fluffy comforters , think the $200 deposit was a lil high ...most places we have stayed at have done $100

Parked in the multi story next door to the hotel which was signposted for hotel parking. Lady on desk was very helpful sorting a pass so I didn't get fined or towed. Room was a good size and comfortable. Close to the airport which is why i booked here. Shuttles available if within the right times, but I had to leave around 5am before they started.

I booked an upgraded king room through booking.com, but on arrival there were no upgraded king rooms available... Was going to head down and eat at the hotel bar, but seeing what others were being served it didn't look particularly appetizing so I opted to order in.

stayed here for a few days staff was always nice and happy to help, I had lost my phone charger and one of the front desk associates let me use his own personal one until my phone was completely charged! overall a good experience

the quality of the room could be improved. The cabinet where the refrigerator is was barely hanging on. and the television channels are extremely limited