The airport shuttle bus driver was excellent and very friendly. Even at 4:30AM, He made sure to confirm our airline and drop us off at the correct terminal. Great service!

After getting off the 330 bus and walking towards the hotel, I got some scratches on both knees. Unfortunately, the first aid supplies at the front desk were very limited. Additionally, the 330 bus, according to Google Maps, was supposed to stop right in front of the hotel, but it did not.

Great location, very nice room, pick-up and drop-off shuttle

The check-in was a nightmare. I had the printed confirmation from Booking with me, but the employee couldn't find the reservation and was nearly ready to put me out on the street. He said that the hotel was fully booked and there wasn't a vacant room available. He suggested that I call Booking which I did. Booking indicated that they would call the Doubletree which I surmise did happen, as two hours after my initial approach to Reception a room was found for me. What a nightmare!!!

Good rooms, central, close to airport, good shutttle service

Did not make up my room despite an overnight stay. Front desk were rude and unhelpful on arrival with no available concierge and and officious and couldn’t care less approach to clients wanting to drop a bag and go off. I’d Fire them.

The staff were great and the room was nice. Wish there was some kind of ledge in the shower and that the bath tub stopper sealed properly. All in all it was a really nice stay and i will recommend to others.

Good location next to the airport and the outlet mall. Checked in at midnight with no hassle. Comfortable beds, pretty good breakfast. Used the gym and it was quite good.

The reception charges an additional $50 as a deposit but did not inform about this until I noticed a price discrepancy.

The entire room was big, very comfortable and with a beautiful view from the window. There was a spacious bathroom with good shower. Every thing seemed clean and working pretty well. They had forgotten to put some products for shower, but the staff came quickly with a lot of shampoo, soap and conditioner. The hotel is about 15 minutes away from a train station, what was great!

Once we arrived at our room we had some problems but the staff came quickly to fix. The toilet didn't stop flushing, the phone wasn't working and there was neither soap nor shampoo nor conditioner in our bathroom. The bath looked cleam but there was some white dust at the bottom so we did not use it.

This was a last-minute booking and recommended by Air Canada, due to our connecting flight to Montreal being canceled, this was an excellent experience. They gave us complementary bottled water and Double Tree cookies, they were amazing!!! We had a King room and my wife really enjoyed the bathtub to soak and relax. Luckily the bistro was still open for dinner and we had great burgers. Thank you!

Nothing to complain about

Staff were so friendly and helpful, despite being inundated with booking changes from disrupted travel (wild lightning storm). The bed was so comfortable and I slept very well. Oh, and the cookie was amazing. Having a courtesy shuttle from and to the airport was a big help.

Nothing to complain about, I was so grateful and the place was fantastic. Luxury!

Breakfast but paid and later asked why advertise free. Front desk apologize during check, to ask about the breakfast voucher and the airport shuttle was inconvenient coming to the hotel but excellent leaving the hotel.

See above.

The location. The hotel itself.

The van ride system is poorly organized. A Russian roulette as to whether one can get on due to flight crew dominance. Gibson's is a joke! Ridiculously overpriced. Insane, actually.