Breakfast was bad. Everything was soggy from sitting in the chafing dishes. The sausage looked like it had been steamed. The bacon was soggy, not very well done. The hash browns were soggy, too. I worked in food service for almost 20 years and I would never had served a breakfast like this.

I had the wings for dinner on Friday and they weren't done. Several of them were bloody by the bone. They should be temped, then visually checked for dineness.

loved the location, beautiful hotel and friendly staff.

waited hours to use our bathroom as the toilet was clogged even thought we weren't in our room most days. Had to wait up pretty late to for them to bring a plunger that didn't really do anything to fix the problem.

The club lounge was exceptional, a great place to rest and work. Breakfast was great. Fourth stay at this hotel and it improves each time.

Still need a bit more lighting in the bedroom which can be quite dark.

This place is simply outstanding. It sets the bar for the entire hospitality industry. The staff go above and beyond to ensure their guests comfort and satisfaction.

Nothing. Renaissance Northbrook has exceeded my expectations in every regard.

This place was so quiet. My family and I didn’t hear another soul once inside our room. The bed was so perfectly comfy & firm. My only discomfort was the pillow. I’d suggest providing a firmer option for guests that prefer one.

Ruth’s Chris closed entirely too early!!! Website states 11pm, they were closed at 9pm . Big disappointment for my family.

This is my second stay as I enjoyed the first! The hotel has been refurbished since my last visit and is even nicer! The location is good good for me as I visit the Orchid Show in the Chicago Botanical Garden. The room is warm, clean and comfortable.

At night times the room is a little dark ... can make items hard to find!

The location was fantastic. We were there to visit the Botanic Gardens, just a quick zip and we were there. The surrounding towns and lake were super close as well. Would definitly stay here again.

The hotel location and the lobby bar/breakfast area. The room was clean and comfortable.

The whole hotel color scheme is very, very dark. Black walls, dark carpet in halls, dark brown floors in bedroom...you couldnt tell if it was 12noon or 12midnight when in your room. Just a noticable design feature that stood out to me. Also, we had to have maintenance up twice to fix hot water in shower....in two different rooms. Old bones hotel with only a decor relaunch perhaps.

Clean and close to our destination. Nice decor and amenities. Bartender was excellent and front desk welcoming.

The shower body was was totally empty. Obviously housekeepers don’t check it

Great location, very comfortable bed/pillows, excellent customer service. Very friendly environment. I highly recommend this place for your next stay.

Only thing I did not like was the toilet. The toilet toooooo short. I recommend them to get “standard” toilet. At least in room 311. But that's the only thing.