Very pleasant and helpful staff. Easy check-in and check-out. Good restaurants within walking distance. Plenty of parking. Very quiet and comfortable. Clear communication of policies. Clean and enjoyable breakfast area. My room smelled very nice, no air quality problems whatsoever.

Wi-fi was erratic, switching access points very frequently. Rooms on my floor had very dirty floors (mine cleaned the next day - not perfectly, but close enough). I noticed some holes in the bed linens, but they were clean. The staff made my stay very good.

Hands down the price. This is the 3rd time I've stayed here in the last two years as its a great place to stop in celebration of making it past Chicago madness when driving westward. A conveniently located warm bed on and off the highway when travelling. I appreciated the clerk asked what floor level I preferred when checking in. Breakfast is basic, but beyond what you'd expect for the cost of the room.

Feel like you can't complain too much due to low price, however.... Wifi was not great and very bad coffee, but for the price I'll buy one somewhere.

It was a clean room, with a comfortable king-size bed, which my sister and I comfortably shared. There was a mini-fridge and a shower with a bathtub. Since this was a lodge / motel-style building, we accessed our room from the outside (not from an interior hallway).

Although the room looked quite new and updated, it still had an old air conditioner unit, which was controlled by a new, digital touchscreen pad. At first, the air conditioner unit didn't seem to be working or responding to the touchscreen. However, after turning it off and then back on, it worked perfectly. The fan is strong, so I used an armchair to block the air from blowing in my face as I slept.

The price for what you get is strong. Great sheets' thread count, newly remodeled, good location right off the highway, and decent (but carb heavy) breakfast. Also, fulfilled the specific requests I made. This is the second time I stopped here for a solo road trip from East to West, and I'll stay here again.

For the price, really nothing. I guess if I'm being very picky the second floor requires some walking around what can be a fairly long path, but that would not be the case at all. I guess this is just good to know when booking, so that you can make certain requests to accommodate needs.

I love the size of the king room and the free breakfast is good. The price was excellent for a Saturday.

The last person in the room had slammed the bathtub water lever in such a tight position that when trying to turn the water on I broke the little plastic temperature lever. I tried to call the front desk, but someone took the front desk phone off right after they answered the phone leaving a busy signal.

I flew from Tucson, Arizona to Chicago O'Hare for my mother's memorial and to visit lifelong friends. The location of the SureStay was excellent as I took the Van Galder bus to Rockford and the bus terminal was right across the street from the motel. My relatives ate a lot at the Thunder Bay Grill next door so that was a great asset as well. The staff of the SureStay all were fantastic especially Vee, the lady at the front desk; she was extremely kind and answered all my questions. All staff were great there at the front desk and the cleaning crew were also fantastic. You all get an A+ as I work in education. When I come back to Rockford, my hometown, next year, I am definitely coming back to the SureStay. The SureStay is in a great location, very clean, friendly staff, great breakfast, and offers great value prices.

The road noise is a little loud in front of the building so I asked to be moved into the back of the building and it was quiet and I loved it!!!!

I requested a handicap accessible room because of my disability. I love the fact that we were situated on the third floor, and my service dog was able to stay with me for my assistance when my son and I checked in, the receptionist at the front desk was going to charge us $15 per night for my service dog.  However, with my son informed her that the service dog was for my mothers disability, she immediately stated that I would not be charged that additional fee.  I look for it. Every time I travel to visit my parents here, I will certainly stay at this hotel with you available handicap accessible rooms.

The breakfast is mainly carbs, which consist of danishes, cereal, bagels, etc.  However, it will be great if some type of protein was offered as well.

Unbeatable rate on short notice, super friendly/helpful staff, huge high resolution flat screen with hundreds of channels, comfortable beds, great water pressure in the shower, and basic but clean and functional facilities.

It was available last-minute, clean, easy access, and a decent price. The staff was accommodating and kind. The breakfast was basic but the area was clean and fresh.

It would be nice to have a protein option with breakfast and to have comforters instead of bedspreads, but these are minor issues.

Location was good. It was clean.

They said they have a policy to clean the room every other day. I was working nights and had to wake up early to accommodate THEM ! NOT ACCEPTABLE ! They are supposed to ACCOMMODATE MY STAY !