Staff- Pamela in guest services was topnotch. Ira in restaurant was friendly. Charles (Porter) was helpful. Food at restaurant /sports bar was very good. Non-smoking room did not smell like smoke. Win! Accessible room was very spacious. Lake view was very nice. Casino's rewards program was generous. Phone charger in casino was super helpful. It was safe and fast.

Bed/mattress was AWFUL. Needs to be replaced immediately. Uncomfortable,sagging, disappointing. Service in restaurant (sports bar) was very slow. Smoking allowed! Yuck! Most casinos have coffee and soft drinks available free at all times. Not here. Signage was very limited. Only found one set of bathrooms and finding exit to parking garage was difficult.

Love the location. Very clean. Everyone was super friendly. Did like the security features, like having to key in to use the elevator. Food options were good, but expensive.

So we originally got this location because we thought it was close to a venue we were going it’s actually like 15-20 minutes more. Not ideal but it was fine. We didn’t like that you had to go through the casino for parking, even though valet was free very nice perk , we have trust issues so we didn’t use it lol. We also stayed in a non smoking room. Room itself was non smoking but hallways and elevator smelled smoking.

The hotel and casino are staffed by the BEST people. Cannot stress how important it is to have such a great crew working there. The room was immaculately clean and had SO much space. Bed was comfy. Loved the specialty shampoo and body wash! Lovely view at night from our window. Quiet and a good night's rest. We were able to check in early. The casino is the best we have ever been to. So many perks and amenities and we always received help from the staff when we had a question. Plenty of parking and free valet. We will be back!

If I had one complaint it was that the pillows were too firm. That's it! This place is AMAZING!

The property was very clean. It was close to the city and our venue.

There was no microwave to warm leftovers. Also, I have a medical condition and needed additional pillows, but was told i could not have any. Also, was told I could not have any more than 4 extra hangers. The staff was unfriendly and was unhelpful unless you had money in your hand. Last, you need a pool at this facility!

Very nice room overall. Restaurants in casino left much to be desired. Staff did not recommend food at any restaurant except expensive steak restaurant. We had to leave the premises and search for food in the sketchy surroundings offsite.

Need better restaurants in casino.

The room was the perfect size and the bathroom was so spacious simply beautiful. It was quiet on my floor which was a plus . There was no microwave in the room but it did have a mini fridge. I will be booking another room soon

The room didn’t come with a microwave.

The free parking, close to everything need to have a great time. Restaurants, casino, access to other shops around the building was great.

It's setting behind a huge steel factory. Wish I could choose the other side where the great view of Lake Michigan.

Familiar faces of staff that have been employed here at this hotel and Casino for years since I’ve been patronizing the facility. Thank you for keeping them employed.

Staff thinking you were just the average patron, I’m sure you get some undesirable patrons, but I go the extra mile to be courteous and kind, and just would like to be reciprocated too and shown appreciation for my efforts.

Very nice, quiet and clean place. Room was really large with fantastic bathroom. All Hotel and Casino employees were very nice and polite. Great food at restaurant.

The only thing is its location. Would be nice if you could walk somewhere to shop or site see. A bit isolated. Otherwise no real complaints.

Friendly staff. Clean very nice rooms. Because of location, I like that there’s security.

I don’t like the location, but I guess it could be worst. Like that there are restaurants at the location but there a little pricey. Because there’s nothing as nice or even close, I’ll always go back.