The customer service was excellent by everyone. We did have an issue with our heater not working, but maintenance took care of that promptly and cheerfully. Also, housekeeping paid close attention to our instructions not to enter our room because of our cats. Loved the breakfast area and the breakfast!

Can't really think of anything.

The hotel itself was wonderful. Staff was helpful, breakfast was served early and was very good, and the location is perfect—very close to the road. On the other hand, the location can also be a problem, depending on the room you get. We got a room that watched over i70 and the noise was quite loud, though as night approached, the noise got better.

Front desk agent was super friendly at checkout. Rooms were very nice, and I liked the welcome greeting on the tv. Plenty of charging capability.

The hand towels had brown specks all through them. I suspect they were bamboo, but, nonetheless they were gross.They weren't as white as the normal towels, either. Looked kind of dingy. The front wall and doors could stand some serious soundproofing. Very loud people were going in and out, talking and laughing very loudly and slamming doors. I don't know what a hotel could do but I wish they could figure it out.

Jasmine took care of us at check in and was very wonderful. She Hurried up our room, gave us directions, recommended a place to eat and was lovely. The woman after her, tiny thing with long hair that worked the night shift was incredible. Her customer service skills were just amazing. Making sure everything was great for us and so full of energy! Excellent hospitality! And last, but not least, the room was spotless - so clean! Just great!

The air conditioner/heater was so extremely nosey, it kept us from sleeping well.

The lady checking us in (I failed to catch her name) was outstanding! She was friendly and helpful! Great experience from the time we walked in. Clean comfortable room, good breakfast. We don't come to Hays very often, but when we do we will stay there again.

Only thing I would have liked is cartons of skim milk for breakfast, but everything else was great.

The staff were friendly & helpful. The accommodations were clean and up to date. Brandon at the front desk was especially helpful when my granddaughter spilled her juice. I asked for a rag to clean it up but Instead of just handing us the rag, he cleaned it up and told her it was ok that things happen sometimes!

There’s nothing I didn’t enjoy about the property.

This was a great place to stop on our way to Colorado. The room was clean. The beds were comfortable. The breakfast was good (although they had run out of several things by the time we got there). The place was at capacity with tons of people headed to Colorado for spring break. We were lucky to have gotten a room. We will likely stay here again next time we travel to Colorado.

There was a group next to us coming in and out and slamming doors all night and into the early morning (high school group headed to Colorado for spring break). We didn’t get any sleep until they left at 5am…. That was not the fault of the hotel (they were sold out, so couldn’t move us). The guy working evening shift was not accommodating and was pretty unwilling to help me with a billing situation. But, the lady working in the morning and the manager fixed the situation and totally made up for the night guy.

USUALLY DON'T WORRY ABOUT THE BREAKFAST. IT WAS BUSY WHEN WE LEFT

UNDERSTAFFED...THE PERSON WORKING THE FRONT DESK WAS GETTING CALLS AND TAKING CARE OF CUSTOMER CONCERNS. WHEN DOING SO WOULD HAVE TO LEAVE AND GO TO THE ROOM OR WHERE EVER THE PROBLEM WAS. AT ONE TIME THERE WERE 4 PEOPLE AT FRONT DESK WAITING FOR THEM TO COME BACK. CUSTOMER SERVICE WAS GREAT, JUST NOT ENOUGH STAFF TO HANDLE IT.

They had a nice meal prepared in the lobby upon check-in. My husband loved the crock-pot chicken and pasta dish. This was a great touch, after a long day on the road!

Our room was right next to the elevator, so we were awakened by noise rather early. Otherwise, everything was great!

Staff and location

Door to room didn't have security lock, only deadbolt. Door also didn't fit well so hall light was coming through at top and bottom. Bathroom could be cleaner. The bathtub handle was loose making it difficult to find correct water temperature. Mattress needs to be replaced in room 306. We have stayed in other Hampton Inns where quality was better.