We had been riding in the KATY trail before arriving and had bicycles covered with dirt. We asked the assistant hotel manager if we could use a garden hose outside to rinse off the bike before we brought it inside. Not only did he make sure we found the hose, he brought rags to wipe the bike down with. My husband and I travel a lot with our tandem bicycle and this was the best costumer service we have ever received when it comes to the bike. Thank you!!

Our room was across from the pool and was extremely muggy in the room

We were on a road trip and made the reservation on the way to our destination. It was not an area that we were familiar with so we were just basing it on distance from our route and then safety of the area. It was a great stopping point! The check in was seamless, the room was clean and comfortable and the breakfast had a good variety and was served early enough for us to grab something on our way. We were very happy with our visit!

No complaints

This was a clean and quiet property. It's in a new part of town so it was easy to get to and there wasn't much going on in the area (perfect for a weary driver). The breakfast was better than normal these days. Along with biscuits, gravy and sausage there were some "eggs". Often motels don't have much protein available at breakfast anymore. The desk staff were young and interested in helping.

Not much to say that didn't fulfill expectations.

The staff was fantastic! helpful and friendly and very attentive and aware of everyone coming in and out of the hotel. our room was very clean, lots of nice pillows and bed was very comfortable. bathroom was well stocked with lots of towels.

The AC unit in our room was finicky. we were only going to be there for less the 24 hours. It was on us that we didn’t address the problem. But the pool was why we opted for this location and it was disappointing. the smell of mold/mildew quickly made me feel sick. My husband used to service pools and quickly realized the chemicals and pump was not being run properly. Mold and algae was building up along the edges of the pool and there hair, cigarette filters, and other debris floating on the pool water. So we quickly got out. Compared to the rest of the hotel, the pool was shockingly uncared for. I am hoping that they are in between staffing someone to manage the pool. it just didn’t compare to the rest of the. are given to the property…. but gross none the less.

This has to be one of the best hotels I've stayed in! From the moment you walk in the door to the calming, wonderful scent, to the staff ready and willing to assist at anytime, to the most wonderful nights sleep on the most perfect bed, comforter and pillows! I would highly recommend to everyone. Oh, the breakfast items were wonderful as well!

N/A

It was close to highway we were taking.

Bathroom could’ve used an upgrade, but was clean. When I called about booking, I asked if hotel was affiliated with Best Western rewards program. (I have plenty of points for a free night stay.) He said yes…so I booked room & we drove there. Well, you’re not, but was late & we’d been traveling for 12+ hours. We were too tired to begin again so stayed. Note: I don’t think guy on duty misled us on purpose.

I was so pleased with my stay here. The bed and pillows were the most comfortable I’ve ever had at a hotel. Staff was very friendly and check in was fast. The room was very clean and a good size.

The elevator smelled kinda funky and there was a marijuana smell in the hallway.

Clean friendly convenient

Unfortunately there was national cricket tournament and dozens of kids (8-12) from different teams raided the breakfast room. Several provisions were gone. We empathized with the gal trying to both restock and clean up.

Well kept, attention to detail, friendly helpful staff. Good breakfast.

Whoops! Staff need to ensure sidewalks on end of building are completely clear of snow. Not done during day and then next morning was frozen snow and ice. Realize this was first snow of year!

Great location with easy access to interstate. Comfortable bed, clean room and breakfast included.

Property owners changed to only service animals allowed. We stayed at this hotel with our dogs before, so if we bring our dogs on our next trip, we won’t stay there.