Location and cleanliness. Staff was very helpful and attentive.

I wish there were a coffee spot or restaurant on the premises. Coffee in the room would be nice as well.

Loved the location. The suites were spacious and nice. The location and staff were wonderful. It was a fun hotel to stay at.

It would be nice if there would have been some pans and utensils to cook with. The kitchen could have some more plates, cups, and silverware. In the other suite, the air conditioner was having issues.

The rooms are extremely spacious and have a kitchenette, which is super handy for families. Location is very convenient too

Some of the rooms don’t have adequate natural lighting but that’s probably an issue across NYC

There is no breakfast facility at the hotel, but many recommendations for cafes nearby. Since this is in the midst of Manhattan, finding a breakfast place isn't tough. Just a block away from a subway station, the hotel is very conveniently located. The front desk is very helpful and the daily housekeeping is such a boon. Toiletries and towels are replenished and changed every day. It felt like a hotel, with the convenience of an apartment. It's tough to find an apartment hotel in Manhattan and Lombardy worked perfectly for us as a family of four.

Each apartment in The Lombardy is furnished by their owner, so facilities are not the same. We wanted 2 king beds, so were moved to another apartment than what we checked in, but that didn't have either a dishwasher or a washer dryer, while the original one didn't have 2 king beds. In hindsight, we should have kept the original coz we were provided with a roll-away bed immediately and the view from that was better since it was street facing.

Check in was very quick and easy. Staff were very helpful with any queries, before, during and after stay and even extended our check out when our flight was delayed. They happily stored our luggage on our last day too. Housekeeping always kept our bedding and towels refreshed and were respectful of our privacy and possessions. Continental breakfast is included for all customers, which wasn't mentioned in the listing, so that was a nice surprise. It included plenty of options, with cereals, pastries and awesome bagels. We booked a suite with a balcony on the 15th floor. It was well laid out, very spacious and actually had 2 balconies - 1 covered and 1 not, which was fabulous. The location was great for us and given how busy the streets are, the rooms were incredibly well soundproofed. No noise from rooms above or below, either. A 15th floor suite with a balcony (or 2) is an expensive option, so it's worth considering what you want from it. Aside from the space, I really wanted access to fresh air and the surrounding skyscrapers and street views (partial views of the junctions at Lexington and Park Avenues and a Spider-man view of E56th Street below) were ideal for me, as I'm fascinated by the rooftops of lower buildings and the architecture surrounding us. So, the view doesn't extend for miles (barring east along 56th) and some people may not be keen on facing office buildings (including a dental practice). You do have privacy if you're sitting down on the basic patio furniture provided. Not a criticism in any way, but hopefully useful info. Thanks to some outrageously good September weather, we were treated to beautiful starlit skies, and it was great to sit outside the room and watch the moon make its way across the sky. Inside, the huge lounge was extremely comfortable, the kitchen stocked with hob, fridge, microwave etc and the bedroom came with a huge comfortable bed and plenty of storage (including a safe).

Overall, this is a very minor point. The bathroom looked and felt a bit dated and looked quite worn in places and could use a refurb. The shower pressure was quite meek, although hot water was in good supply. It took us a while to figure out that the plug in the sink is released by a lever under the sink. Investment could perhaps be made in toilet paper that doesn't disintegrate and requires several flushes (I suspect it's made from recycled materials). That said, it's not a "didn't like" and more of a "could be better". Oh, and perhaps a teaspoon and a towel in the kitchen. As I said- very minor.

The apartment and the location.

Maybe a little bit pricey.

So happy that this is a lovely place, reasonably well-priced, towards the upper east side! So few hotels are in this area, and this one is definitely worth staying at.

The mattress was rock-hard. There was no coffee in the room. Yes, a coffee maker, but no coffee. Why? I was informed that, as a residential hotel, each room has a different type of coffee maker, so coffee is not supplied. That's okay (and there is a great little coffee shop just steps away), but I would have preferred not to have been misled by the indication on the website that a coffee maker would be supplied. Okay, that was true, but I believe most people would assume that coffee comes along with it!

Location was great. Staff very friendly.

We splurged and paid extra and booked a 1 bed apartment so we could cook. The photos are misleading and the kitchen is so small you could barely move, it’s like a cupboard. The oven is a tiny bench top thing. Only 2 glasses, plates, forks etc. not made for families. We were first in a room that was decorated appalling and we couldn’t stay in it. Mirrors everywhere. We requested to be moved, which they did the next day. We had also requested a rollaway bed, which we did not have for the first night so it was an uncomfortable night. The staff did help but unfortunately the first night was a disaster.

Loved the spacious accommodations and location. Two bathrooms was a luxury traveling with 5 women. Hotel staff were wonderful hosts. Housekeeping did a fabulous job keeping room clean.

I know it is NY and rooms are pricey, but for that price I thought kitchenette would be better stocked with silverware, plates, and glassware. Would have been nice to have single cup coffee machine and coffee makings. We had trouble finding decaf coffee grinds nearby for the Mr. Coffee regular coffee pot. Would also recommend more mirrors in the unit. Only mirrors are in bathrooms. Maybe add in hallway or living area. We booked that unit because traveling with 5 women, two in their 20's. Getting ready to go out we could have used extra mirrors for hair and makeup.

It is a wonderful place in a nice location. Me and my wife chose the room with a balcony. The view was towards other buildings and jo street view, but the balcony is very big. The room itself had 2 bathrooms and 1 bedroom. 2 tvs, 1 in bedroom other in living room. A walk-in closet in the bedroom, with a king-size bed. 3 heater units that you can use to make it hot or cold. The room was nicely heated when we checked in. Kitchen has a dishwasher, fridge and freezer, oven, coffee machine( not k cup so bring ground coffee.) Overall great experience. With doorman downstairs. Location is very nice also, recommended !!