Location in NYC is perfect for tourists. Close to transport, middle of everything interesting in NYC, nice park at the corner, places to eat (Eataly). Staff generally helpful, depends of the persons, some of the guys extremely nice an helpful with infos and tips, other just normal. Rooms small though this is a good place to sleep only, but…

…But the beds are extremely soft so if you love your spinal cord you have problem….

Great location with access to a lot of different activities nearby. Additionally, the luggage room was really helpful as we had weird flight times. The front desk people were also kind and helpful.

I submitted an early check-in request, but it got denied as there was someone in the room before us. This meant that we couldn't check-in until 4:00 pm, which seemed later than a typical hotel. When we arrived in the morning at 7 am, we were told that our room would be prioritized for cleaning; however I never received any sort of message that we could check in earlier than the 4:00 pm time. Therefore, request early check-in as soon as possible if you need it.

The room was spacious and overall very clean upon entry. The staff was also friendly and it was really easy to communicate with them.

Everything was great and the room was clean. However, the shower could have been cleaned a little better and there was some gunk in the hole located on the side of the bathroom sink.

Location was brilliant, 20 mins walk from Time Square, subway station 2 mins away, relatively quiet street. Staff were also very helpful and pleasant. Room is very nice and bed is comfortable.

Our shower had a leak, which meant every morning we had to use spare towels to mop up. This may have just been an issue with our room. Also we were on the top floor and there is a rooftop bar. One night it was rented out for a private party and the noise was a real problem. In fairness, the staff arranged for us to use a room on a lower floor that night which was very accommodating.

Can't beat the location! So easy to get around from here and there's a great bar/cafe downstairs too (that serves Aussie coffee!). This is truly a hotel for millennials - everything is handled via the app and with door codes and self-serve. Great TV in the rooms for easy streaming from your own streaming apps as well. Very well organised!

Our shower door was sealed properly so the bathroom would almost flood every time we showered but aside from that all good. There was a bar fridge in the room but it didn't work properly so didn't really keep water cold which was a shame in a summer heat wave!

Small perfect located hotel with a nice convenient restaurant at first level and plenty of great restaurants and cafe’s nearby. Walking distance to many attractions and bus and subway stations right around the corner. Double room was perfect for 2 people. Very comfortable beds, for NYC good size room, quite and everything we needed included. The staff member at the reception desk on Friday night was outstanding, coming up to our room right away helping us to set up WiFi and TV. We will be staying at the Henry again!

I don’t like the Sonder app. It is not helpful and the promised room I requested via the app wasn’t available as promised in a chat with a Sonder customer service representative.

location excellent. room compact but well designed - fresh, clean contemporary look - and thought out. enough space to hang clothes and put out toiletries. huge comfortable bed. mini fridge and safe useful. keypad entry good. reception staff all helpful and friendly. restaurant on ground floor a good standby for breakfast etc. essentials cupboard useful

no room cleaning (maybe this is a thing post covid?!). essentials cupboard had a lot of single use plastic which is not eco and seemed excessive. rubbish bags too small.

My parents and brother stayed here while we were in another hotel near Central Park. They really like it, it is spacious (compared to the one in Central Park) and the self service model works well. It is near Madison Square Park and Flatiron building, very nice.

Great location around the corner from the Flat Iron Building. Very easy to find the hotel and travel around the area. Lots of places to eat nearby and buzzy area. The room was clean and a decent size.

It was quite expensive but lacked a few extra comforts. I was disappointed to be given paper cups to drink from rather than glasses / teacups which seemed strange for the 4 star rating and price tag. This wasn't my experience with any of the other hotels during my trip. I felt that it was more basic than the pictures implied.

Staying here was perfect for a few days as a solo traveller in NYC! The room can be small however, it's all that you need if you're planning on going out to explore the city. The location is convenient to access some sight seeing areas, the subway, as well as drink and food options nearby. Checking in and out with the app was extremely easy, and there is staff available during the day/night if needed. The room is also clean and tidy, and the air conditioning was a life saver during the summer period. Great for solo or couples (on a budget). I'd definitely consider staying again!