Everything! I feel like these new Holiday Inn Express rooms are decades of listening to customers needs and finally designing rooms with modern guests in mind. I was traveling for work with my husband and the entire hotel made me wish every mid-range hotel was exactly like this one. The King Suite with sofa bed was perfect: Comfortable bed and so many outlets! The fridge/coffee station having a dedicated area separate from the bedroom. I was pumping for an infant at home and having a reliable fridge took away so much stress. I love the bench area for luggage (that is such a simple addition that is SO helpful). LIQUID HAND SOAP in the bathroom (finally)! A shelf next to the full length mirror and shelving in the shower! This particular location had the large patio and spacious lobby too.

Pillow labeled "firm" was most definitely not! No beer or wine served in the mini-market.

They were so nice and accommodating. The room above me has a smoker and it’s a non smoking hotel. They apologized and changed my room immediately. The facility was clean and the breakfast was very tasty. It’s a really nice hotel. We stay there every time we go Wooster to visit my child.

The smoke smell in my room but they immediately remediated it and said that they have tried to fix that problem before.

Our room was clean and well appointed and the bathroom was spacious. The entire team at the Wooster Holiday Inn are friendly, hard working, gracious, and they made helpful recommendations for our out of state family that traveled in for our daughters wedding!

Everything was great!

I was very impressed by Brandy at the she is totally amazing. She helped me when I needed it . Brandy should be recognized for all her help . You need 20 Brandy's there she is sweet & understand. Thank You Dave Culp I was in room 303

I had no problems while I was staying there

clean, quiet, well maintained; but above all it has EV charging. This was our main reason for choosing this property. The stations are conveniently located; included are one Tesla station and two standard stations. We visit family regularly and have stayed at other properties. We are pleased that the EV “filter” brought us to the Holiday Inn because it is preferable to the other places we have stayed in Wooster.

The food at the morning “continental breakfast” could have been better.

The hotel and its amenities are clean and newer. The staff was friendly. There was a volleyball team staying and breakfast was mostly gone and the team showed up like 25 minutes before closing and the staff made sure that the team and everybody else had plenty of food. Several departments helped out. It was nice to see everyone working together.

Nothing

Cleanliness of the rooms was the most important factor to us. It did not disappoint. Convenient location and friendly staff sealed the deal.

All was well.

Extremely clean! My daughter said it smelled like Nana’s which means it would have passed her approval. Beds were comfortable, room was spacious. Would stay again without hesitation.

The room was nice. Breakfast was better than any other hotel we have stayed in. Clean, comfortable. The pool was a little chilly but we had it to ourselves so that was a plus.

The price seemed high.$320 for a night. Wouldn't pay that again for a cold pool.

Everything looks brand new. Super clean. Most comfortable hotel bed I’ve ever slept on.

Can’t think of one thing!